Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Love these gloves and the heater vest and jacket
Helpful Report
Posted 7 months ago
Excellent
Helpful Report
Posted 7 months ago
Ordered the new batteries and they last allot longer then the old ones!
Helpful Report
Posted 7 months ago
Vest is fine and all but the battery doesn’t even last long at all.
Helpful Report
Posted 7 months ago
Hi Anthony, I’m really sorry to hear the battery isn’t lasting as long as expected. Our customer service team is already following up with you to help troubleshoot and make sure everything is working properly. Thank you for your patience — we’ll take care of this.
Posted 6 months ago
I have been a customer for over 10 years and very pleased with Ororo products. The customer support division is top notch.
Helpful Report
Posted 7 months ago
I love Ororo! They have a great variety of heated apparel. Great customer service, fast shipping. And great quality items! My oldest heat vest is 7 yrs old and still going strong (compared to other brands that I have used that only lasted 1 or 2 seasons)
Helpful Report
Posted 7 months ago
Hi Jessica. Thank you so much for the kind words! We’re thrilled you love ororo and that the heated apparel has stood the test of time. We appreciate you sharing your experience and supporting us.
Posted 6 months ago
I bought this vest for my husband who is extremely sensitive to cold. After a few fits and starts with shipping, the vest finally arrived. Customer service was very helpful in getting it all sorted. My husband is just now starting to use the vest and so far he loves it. I'm sure it will be his constant companion as our cold weather sets in.
Helpful Report
Posted 7 months ago
Hi Sara, thanks so much for taking the time to share your experience. We’re glad the vest is helping your husband and that our customer service can get things sorted. Here’s to many cozy days ahead as the cold sets in!
Posted 6 months ago
Excellant products. Thanks for keeping me warm in the winter
Helpful Report
Posted 7 months ago
One of the best products I've purchased!
Helpful Report
Posted 7 months ago
The process to order was easily but unfortunately I was sent the wrong item.
Helpful Report
Posted 7 months ago
Hi there, I’m really sorry to hear that you received the wrong item — that’s definitely not the experience we want for you. Our customer service team is already looking into your order and will reach out shortly to help resolve this for you. Thank you for your patience.
Posted 6 months ago
The first jacket was shipped to the wrong address wrong state wrong everything along with a battery that I purchased for extra they made it right kind of I had to pay for shipping of the new jacket that they screwed up and when I got everything, a jacket and the battery the battery did not charge I would not recommend this jacket at all.
Helpful Report
Posted 7 months ago
Hi Shawn, I’m truly sorry for all the frustration you’ve experienced — from the shipping mix-up to the battery issue afterward. That shouldn’t have happened, and we completely understand your disappointment. Our customer service team is already in touch and will continue assisting you to make sure everything gets resolved properly. Thank you for your patience while we work through this with you.
Posted 6 months ago
I’m disappointed the original battery only lasted two years. On the other hand, the service reps I contacted were polite and helpful in helping purchase a good replacement. I love my vest and wear it frequently during winter months.
Helpful Report
Posted 7 months ago
Hi Cheryl, thanks for sharing your experience. We’re glad our team could help with a replacement and that you love the vest enough to wear it often—sorry the original battery didn’t last longer. If you’d like, we can share tips to extend battery life.
Posted 6 months ago
Web site easy to use. Customer support will truly call you back Returns are straight forward Be careful of sizing
Helpful Report
Posted 7 months ago
I already had the hoodie and I purchased this coat because I needed more wind and water protection. I can't get over how much warmer the coat is even without the heat on, and it's not very bulky. Very pleased with the product.
Helpful Report
Posted 7 months ago
Hi Bryan, thanks so much for sharing your experience! We’re thrilled the coat provides wind and water protection while staying warm without added bulk. Appreciate your support and glad you’re enjoying it.
Posted 6 months ago
Price is $50 higher than Amazon
Helpful Report
Posted 7 months ago
Hi Benjamin. Pricing can vary between different platforms due to promotions or ongoing events. When purchasing directly from our website, you could enjoy an extended 3-year warranty on the heating elements, which many customers find valuable. Thanks again for your feedback — we appreciate it!
Posted 6 months ago
Absolutely love my heated vest. I've had mine for several years and recently purchased one for my mom.
Helpful Report
Posted 7 months ago
Comfortable and warm.
Helpful Report
Posted 7 months ago
Works great and packaged neatly.
Helpful Report
Posted 7 months ago
The don't heat up to well and battery don't last to long sorry no impressed
Helpful Report
Posted 7 months ago
Hi James, we’re really sorry to hear the heating performance and battery life didn’t meet your expectations. Our customer service team is already following up with you to help troubleshoot the issue and make sure everything is working properly. Thank you for your patience — we’ll do our best to get this resolved for you.
Posted 6 months ago
Managed to get a secondhand ororo jacket and fell in love. Already bought my wife, my boss, and coworker a heated vest as they all run on the cooler side. Even as open box items you would never know they aren't new. Everything looked great and fit perfectly. Can't say how happy I am ororo offers an outlet section to keep heated gear affordable!
Helpful Report
Posted 7 months ago
Hi Michael, thanks so much for sharing your experience! We’re thrilled the jacket found a new home and that you’re enjoying the warmth and value of our outlet items. Appreciate you spreading the love to your wife, boss, and coworker—talk about a toasty crew. If you ever need anything, we’re here.
Posted 6 months ago
ororowear.com is rated 4.2 based on 3,116 reviews