Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,064 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two weeks ago I was told my order would arrive in 'the next few days'. It was not listed as a backorder on the website, so I (incorrectly) assumed that it was in stock. A week later on inquiring where the order was as I hadn't received it, I was once again told it would be here in 'a few days'. Another week has passed and still nothing. That's 21 days now since placing the order and I have nothing. I'm going camping this weekend without the item, which I bought specifically for this trip. I live about 30km from the store, so the delivery should have taken only a day or two. This was my first and LAST experience with Outback Equipment. I'll NEVER BUY from them again. Worst service I've experienced from a 4x4 seller in 30 years of purchasing equipment.”

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Posted 2 years ago

“Ordered parts and new they would take a while but every time I call to get an update no answer using the business number still waiting on parts that I hav not received”

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Posted 2 years ago

“I mean half the stuff was oversold and am still waiting for it, and the rest of the order who knows”

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Posted 2 years ago

“The item took nearly 3 weeks to arrive after I was told it was in stock”

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Posted 2 years ago

“Terrible service had items in stock but didn't send them out for 3 weeks, only sent them after 4 phone calls I will not be using them again”

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Posted 2 years ago

“Rang to confirm stock availability before placing the order. Was told everything I needed was in stock. 8 days later and the items still haven't been dispatched so I phone to find the items were not in stock at Outback Equipment or their supplier and there was no ETA. I cancelled my order and finally got a refund about 2 weeks later after lodging a complaint with Office of Fair Trading”

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Posted 2 years ago

“I purchased a $35 1/2" 1 way valve to use in a crankcase breather on a motorcycle engine. It needs to freeflow 1 way... This valve does not & is completely useless to me. I've sent several emails about this but it's clear nobody cares. Thanks for your money now get lost.... not our problem....”

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Posted 2 years ago

“Eight days to dispatch goods,dont answer the phone..”

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Posted 2 years ago

“Ordered a pair of hatch fasteners, after five weeks received only one. Tried to explain to rectify, but their not answering phone.”

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Posted 2 years ago

“After just short of a month I still have not received my new battery.”

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Posted 2 years ago

“Poor service communication..”

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Posted 2 years ago

“Having rang this company 9 times throughout one day without an answer, I tried again the next day and got through after 3 more calls. I bought a tow bar from them, but when attempting to fit it is was the wrong towbar according to the installer. I again after many calls gave up and drove 40 minutes to the company to get a refund which I was refused. After a further 2 hours and photos sent by the installer they agreed to refund. It then took 6 days for this to appear in my account. Never ever ever will I deal with this terrible company again where customer service doesn’t exist. I mean they don’t even answer their phone it just goes to a recorded message about how busy they are. Try ringing them. You’ll see. Pathetic.”

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Posted 2 years ago

“Dear Emailer, Are you a robot? You never even answered any of my questions. The below email is the same as the previous one you sent. So little robot please give my email to a human so I can get a straight answer. Best regards, Michael From: service@outbackequipment.com.au Sent: Tuesday, 11 April 2023 11:43 To: rishanbinh@gmail.com Subject: Outback Equipment Order Hi Michael, This is a courtesy email regarding your recent order N724305, to let you know that unfortunately the Camec Lockable Water Filler White Right Hand Hinge has been over sold and we are currently seeking further stock from our supplier. We are expecting further stock of the Camec Lockable Water Filler White Right Hand Hinge to be received (EXPECTED) within 7 days. Once they arrive, they will be prioritised to be sent to you. We do apologise for the delay and appreciate your patience. If you have any concerns, please call us on (07) 3113 9180 to speak with our friendly team members. Outback Equipment Ph: Web: Email: (07) 3113 9180 www.outbackequipment.com.au Service@outbackequipment.com.au”

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Posted 2 years ago

“Ordered a 5-draw storage locker and it came out without its lid. Contacted the company to let them know what has occurred and I was told that they would call back. This was 4 days ago... Still waiting on the call!”

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Posted 2 years ago

“You are advised the item is out of stock after you purchase it. I tried calling to cancel the order but the call is rejected and told to email. I email and surprise surprise no return message.”

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Posted 2 years ago

“Ordered a safari snorkel had to wait approximately six weeks, finally received a email telling me ready for pickup only to find out it was given to someone else. Pretty poor service but staff were very good at making excuses, did get a refund Have purchased a snorkel from another company”

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Posted 2 years ago

“Ordered air bags for my Ute that were in stock apparently?paid for express post and three weeks later product arrived.Great service”

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Posted 2 years ago

“Site says 1-3days. Expect 5-7days, plus postage is slow as hell. Shipped 28/4 and still hasn’t arrived. Don’t advertise specials if you can’t even keep up with normal everyday orders. Paid express for my last shipment so it would arrive when the delayed shipment finally arrives…. $$”

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Posted 2 years ago

“Item never posted and no refund was offered.”

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Posted 2 years ago

“Guys unfortunately I don’t have much nice to say so will keep it civil. But from the word go horrible experience, no communication on the product not being in stock. No communication to sort out a replacement or a different product. No communication about my refund. So I’m thinking you can see the pattern that you guys really need to communicate with your customers as that’s the key to everything. Cheers Richard And yes I would never deal with ya again and yes I have spread the word far and wide for that reason.”

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Posted 2 years ago

Outback Equipment is rated 4.3 based on 7,064 reviews