Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 6,648 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 13th June 2025

509

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great lights although I should have just bought them directly from Lightforce. I don’t rate Outback Equipment at all!”

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Posted 2 years ago

“The roof console is perfect but the switch panel I bought to fit into the space on the console is a joke. It doesn’t fit the space, it’s just 6 individual pieces that slot together. If it had been advertised correctly I would never have bought it.”

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Posted 2 years ago

“Very poor communication from the company, only notified me 2 weeks after ordering the parts and only after I contacted them, waited another 3 weeks before canceling my order cause they still didn’t have the part in stock, but at the time of ordering their website said the parts were in stock and even before I cancelled the order it was still saying on their website that they had them, would not recommend this company to anyone, if I could give a zero star I would have”

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Posted 2 years ago

“Terrible , the WRONG size dunny , the wrong item has sat at my door waiting to be picked up for 5 days now ! They wont send another one until this one gets picked up . I know Aust Post is flat out ! lm leaving very soon on a trip !”

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Posted 2 years ago

“Got sent the wrong item, Sent it back but did not get the money returned.”

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Posted 3 years ago

“Shipping time for my sale took ages. Ony to dispatch from your warehouse in Brisbane took ages and parcel arrived 3 weeks later than what was promised. Eventally when arrived it was delivered to wrong address and my parcel could have been lost/stolen.”

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Posted 3 years ago

“I ordered mirrors in February, didn’t receive them until May, and only then after numerous phone calls to them chasing them up and accepting a lesser product than I previously ordered. Not great.”

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Posted 3 years ago

“Anticipated a 5 day delivery that stretched to 5 weeks and two shipments. Phone support person was unhelpful and bordering on rudeness and couldn't provide tracking. Check the companies facebook to see similar comments.”

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Posted 3 years ago

“I think that you are probably 1 of the worst and incompetent mobs I've dealt with. Extremely dissatisfied.”

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Posted 3 years ago

“I never received the delivery. I contacted aus post and they have no more delivery updates.”

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Posted 3 years ago

“Correspondence very inadequate, took a month to get back to me after placing an order to be told they didn't have the item. I would have been ok if they just replied to emails. I'm not impressed 😕”

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Posted 3 years ago

“Not very happy with the timeliness of their service. Ordered a replacement Breaksafe battery for my van on Tue 27 Apr. Paid additional money for express delivery as I needed it by 5 May. On Tue 3 Apr I tang to see where it was, as I couldn't even track it yet! Had not left the warehouse. Supposedly then got personally dispatched on Tue 3 Apr .... but still did not arrive until Fri 6 Apr .... too late! 5 full working days should be ample time to deliver an item internally in Brisbane! Especially after paying extra for express post!”

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Posted 3 years ago

“We bought the Dometic MyFridge MF V5M and it is not what we expected. It doesn't cool sufficiently and food spoils quickly. Not impressed!”

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Posted 3 years ago

“Ordered product that showed as in stock. Heard nothing from outback equipment regarding despatch. Followed up with customer service. No response no phone calls. Checked stock on their website. Showed no stock. Still no response. Requested refund from payment provided as Outback equipment didn't respond directly to me. Won't be trusting them with an order again.”

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Posted 3 years ago

“I ordered some equipment and wasnt told at the time of ordering it wasnt available and I had to buy from elsewhwere, but the difficulty in getting my money refunded was unbelievable and had to threaten to go to consumer protection before I got any action. Very poor customer relations.”

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Posted 3 years ago

“Equipment came missing some components, not happy at all with this outcome”

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Posted 3 years ago

“Nearly six weeks and No delivery. Won't be ordering again from Outback Equipment. Responses take way too long. Really disappointed 😟👎”

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Posted 3 years ago

“Ordered Products that when added to Cart you would assume were in Stock. Paid, Receipt was Sent, waited a week and did not yet have a Tracking Number so thought give them a call to see where my order was up to. Was told order had been Dispatched and should have Tracking Number within 24hrs. That didn’t happen and few days later called again and was told AGAIN that it had indeed been Dispatched but after the few days I waited so not received any Tracking Number. AGAIN I call, put on hold and waited while the fellow on the Phone asked his “manager” to where it’s Status was. AGAIN was told it was Dispatched and their Courier had picked it up the afternoon before, and we’ve just started moving Warehouses, but as I was about to hang up, the person who took the call last words were “Good Luck” yeah right, so I Contacted Courier via several emails and was told they had not picked up anything addressed to myself from Outback equipment. So AGAIN call them and asked to speak to someone who can tell me as to why I’d been lied too that it had been Dispatched 3 times but the Courier had not picked it up. This is the reply “ Sometimes our Courier doesn’t use the Barcode to identify where it’s going until they get back to their Warehouse” what a load of rubbish, AGAIN lied to. I then told him that if I have to make another phone call to them it will be from the Department of Fair Trading. I then get and excuse that in fact it had not been sent but it will leave this afternoon. AGAIN lied to. Call the very next day with a complaint number from DFT in hand. All of a sudden all these apologies start as to why my Purchases had not been sent, load of rubbish. Even had a friend drive past both addresses I was given, one the neighbour to there Coopers Plains said they’d left a month ago. I eventually got my Products, but as for service, they have none. Word of WARNING DO NOT PURCHASE FROM OUTBACK EQUIPMENT!!!”

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Posted 3 years ago

“From lying to me about the 5% new customer discount to knowing whether or not a winch will comply with a bullbar's weight rating, the people on the other end of the email or internet are simply useless. There are plenty of places to source our 4WD equipment, this place does not deserve our business.”

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Posted 3 years ago

“This has been a terrible experience for me. I was told by a staff member that the firepit was a flat pack and when I received it it was not. (Now it won’t fit in our caravan) After multiple follow ups they agreed for me to send it back and reimburse me for the item and postage. I had to purchase bubble wrap go to post office Etc. Big inconvenience. I have since been reimbursed for the item but not for the postage. This took way too much follow up from my end. The staff should know the products they are selling. If a mistake is made that’s ok, but just fix it promptly. I will never purchase from this company again and will be letting everyone in the 4WD forums I’m apart of to be warned of Outback Equipment. Now I’m left to raise a dispute to get my money back.”

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Posted 3 years ago

Outback Equipment is rated 4.3 based on 6,648 reviews