Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.28

4.3 Rating 7,156 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for the item I ordered on December 4th for Christmas. Guess I am late with the gift”

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Posted 3 years ago

“I’ve been waiting since 24th November with zero goods and zero communication. Not good.”

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Posted 3 years ago

“Wouldn’t refund despite “universal” mirrors not fitting the car and being a safety issue. Forced into store credit.”

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Posted 3 years ago

“Have not got the product it is out of stock”

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Posted 3 years ago

“Ordered an in stock item on the 6/12. Sent an equity email on 12/12 asking when it was likely to have its status changed from PICK to TRANSPORTED - no reply from email. Rang on 14/12 and spoke to someone who told me it would be packed and sent that day. Rang Monday 19/12 as status still had not changed from PICK. Was told item had been in stock the whole time and not sure why it hadn’t been picked and posted for 12 days. Requested refund as item was definitely not going to arrive by Friday 23rd for a Christmas present.”

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Posted 3 years ago

“The company is great to deal with and the staff helpful. The couriers they use however are absolutely hopeless. After 10 days our order was still not delivered and repeated phone calls to the courier company were either not answered or were answered by people who did not speak English and clearly could not be understood. Our order only had to be delivered 77klms. We then had to travel to the store and collect our order which cost us money when the delivery was included in the price we initially paid. The setback cost us additional time and put back the fitting by a professional booked to do the job The courier company downgrades this business to a very poor.”

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Posted 3 years ago

“Purchased a pair of expensive LED tail lights No instructions or wiring diagram, call centre was not helpful saying they didn’t have a wiring diagram either what a waste of $500”

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Posted 3 years ago

“I placed an order for airbags on a Sunday. I heard nothing no email up till the following Thursday,so l phoned in to find they only arrived on the Wednesday so they would be sent to me asap. I waited again until the next Thursday as nothing , spoke to Flynn Gunn who said he couldn't understand why l had not received them. He promised to have them sent asap which he did & put his name to it with a personal email. I received them 3working days later. SYSTEM FAILURE !!! Plus the product which comes with instructions via an YouTube vision CANNOT be fitted without removing the springs. I contacted Airbag man about this as l tried their method & no way can they be fitted correctly by entering thru spring side entry when spring is expanded. I had them professionally fitted by TJM who's owner also agreed with me, the spring must be removed. So poor marketing cost me extra. Regards a very disgruntled customer on two fronts”

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Posted 3 years ago

“Didn't use it. After paying express post, the item did not arrive until well after we left on holiday. We found someone to make the part and it is highly unlikely we will use your company again. Very disappointed.”

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Posted 3 years ago

“Paid for express postage, after a week I rang to be told the item wasn’t in stock, a few days later I rang back to be told there’s no eta. Asked for a refund and doubt I’ll use you again.”

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Posted 3 years ago

“Terrible my order was taken paid for then told they were out of stock. Waited another month then told it wouldn’t be here till after Christmas. I wouldn’t buy anything from them again.”

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Posted 3 years ago

“First rv cover was not as advertised and returned. Second cover returned as not as ordered. Still waiting on third. No offer of refund of difference between first more expensive cover and third, still to be received, cheaper one.”

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Posted 3 years ago

“What parts. Had a toilet cassette ordered for two months. You said they were on order. I requested my money back and ordered one elsewhere and had it eight days later.”

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Posted 3 years ago

“I have a warranty problem with a product. I notified them Friday last week, till now I have not had a response.”

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Posted 3 years ago

“Probably my worst online retail experience. Goods were as expected… once they finally arrived. Several dispatch delays requiring many phone calls on my part to follow up then incorrect items sent. Good gear, however I don’t plan to shop with them again.”

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Posted 3 years ago

“Ordered a Fiamma fan. After about 10 days i received another customers order. Over 3 phone calls across 3 weeks i received 3 conflicting pieces of advice on there returns policy although there fault, i justed wanted my correct order. Custom service manager finally got in touch, called me a liar before reviewing taped phone calls. He then called back and said i was right, their staff stuffed up on multiple occasions. No apology, just send wrong order back before we send your order. Pathetic customer service, never buy from them again. Steer clear.”

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Posted 3 years ago

“Still haven’t got my order.”

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Posted 3 years ago

“Very disappointed with the time it took for them to not only process my order, but for it actually to leave the warehouse. When asking for tracking updates my emails were not replied to. Sorry but I wouldn’t recommend:((”

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Posted 3 years ago

“Order placed 16th October took 3 weeks to show up, got here and been opened prior and did not work, returned on the 5th November now the 22nd November still no replacement being received or any other feedback since sending back. Pretty disappointed to be honest, pretty good chance I wouldn't be shopping here again.”

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Posted 3 years ago

“I ordered a mattress and they sent a chair. Refused to send mattress unless I sent chair back. Refused to refund money unless I destroyed the chair. What a joke.”

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Posted 3 years ago

Outback Equipment is rated 4.3 based on 7,156 reviews