“They refused to pay for my oil change when they told me I get 4 oil changes a year this was in January of 2023 ... they refused to fix my car also so I called the person I talked to said I would get a refund because the way I was treated... I canceled my policy after all of that... it has been overwhelming now they are texting me saying I have missed a payment and I won't get a refund because they canceled me do to nonpayment so they need to get better customer service people that knows how to do their job and treat customers better...”
“I was told they would fix my spaceship but they refused because it was located sixteen light years away and not in my garage hooked up to my Tesla charger damn battery will cost around 85000 to replace they told me to use two Duracells and dance naked around my Christmas tree”
“I can look at all of the good reviews and tell that most of them are automated or computer generated real customers with real experiences don't talk like that but looking at the bad reviews I am so glad I didn't make a choice of giving them my information or any money they went from one quote That was supposed to be the best quote to another quote after finding out what I pay for the service I have now of course they miraculously beat that price and didn't want to give me time to look over my policy with protect my car to see which was better to pushy made me really cautious and looking at these fake reviews I'm glad I stayed away”
“I was lied to about the policy! I was told I would have rental coverage, I was told the only cost I would pay out of pocket was my portion, that was a lie, in fact I need to pay for the entire repair cost and wait 2 to 3 weeks for a reimbursement check. My car had been sitting at the dealership for almost 2 weeks because they are doing an inspection of thier own because the don't trust the dealership. I contacted them to dispute all of this and was told I bought the warranty and I should have read the policy and not believed the salesperson who is employed by them. The have also overcharged me every month and every month I was told it was fixed but it still hasn't been. I have tried to cancel one of the policies because I've had such a horrible experience with my other policy and they still haven't canceled it. I was told to call another company to do the cancelation so I did, they then send it to Ox car care but Ox Car care told me they didn't receive the cancelation but the 3rd party company told me it was sent to Ox car care the day I filed it. It's been 5 days and the policy still isn't canceled. The 3rd party company is calling to make sure it is canceled before I am charged again. This is the absolute worst experience I've ever had with a company! They lie to sell a policy and then tell you oh well when you discover their lies. WORST COMPANY EVER!!!”
“What an unfortunate company. Been calling for 3 days to start a claim & sat on the phone for 30 minutes without hearing anything. I push 1 for a call back and never received one. I emailed them to start a claim and a constant back and forth between what believes to be an automated emailing system constantly stating the same thing. "Need the repair order and estimate to move forward with this claim. This has been done 5 times already with the exact same message. I call the number for sales to see what I can get and without 1 ring an employee answers ready to sell this service. I see what is going on... This company will gladly sell you this warranty GOOD LUCK getting any of the repairs addressed. Awesome automated voices about how "Great Ox Car Care" is. This is the most genuine review for this company. As I type this, on hold for the 3rd time today for 23 minutes and still counting. 1/2/2023.”
“What an unfortunate company. Been calling for 3 days to start a claim & sat on the phone for 30 minutes without hearing anything. I push 1 for a call back and never received one. I emailed them to start a claim and a constant back and forth between what believes to be an automated emailing system constantly stating the same thing. "Need the repair order and estimate to move forward with this claim. This has been done 5 times already with the exact same message. I call the number for sales to see what I can get and without 1 ring an employee answers ready to sell this service. I see what is going on... This company will gladly sell you this warranty GOOD LUCK getting any of the repairs addressed. Awesome automated voices about how "Great Ox Car Care" is. This is the most genuine review for this company. As I type this, on hold for the 3rd time today for 23 minutes and still counting. 1/2/2023.”
“Hello,
Please do not purchase this warranty I had if for about 7 days, I talked with a representative before purchase, after doing research on this service,I called to get my refund like the representative told me I could get a refund, and did not honor my refund the representative claim to be a veteran if you really are you gave me and every other veteran a disservice. This product is a disgrace.”
“I would not recommend this ox car care. But unfortunately this is just like car shield!! Just rip offs and scams!!!.... They deny pretty much any claim you put in and they always find a reason not to fix your car. And they will have you for about one,two months waiting like they're going to fix your car so you can keep on making payments. Not only that a lot of car shops and dealerships do not want to deal with this insurance because they're bad business they don't want to pay the bill. So please watch out for the scammer company.”
“Ox Car Care are scammers! My engine light came on after I had their policy for three months. I took the car to a Professional Auto Repair that has excellent reputation in our community. The did diagnosis of the problem and submitted it to Ox Car Care. It took Ox Car Care 3 days to get back to the auto repair shop. They denied the claim. No written explanation nor no phone call to me. I tried for days to contact them. Finally I called customer service as if I were a wanna be customer of their program. When the agent realized I was an existing customer he said he would talk to a manager. Guess what? I never got a call back nor an e-mail. I wisely paid them by American Express where I have been a member for 35 years. American Express has filed a Spam Notice against them and will be returning my monies for now five months of payments. American Express has BLOCKED the payments to them protecting me. I tried to call them again on January 18 getting busy line notice never speaking to anyone. Their message said if you want them to call you hit # 1 which I did. It put me into a voice mail. hahaha SPAM”
“same experience. paid for 2 years and they start denying claim even thought it is written in the policy. cannot get anywhere past customer service. looking for a lawyer to take my case.”
“These folks who run this company are scammers. They do not stand by what is written in the policy. They tell you in writing to take your vehicle to the issuing dealer and that's exactly what I did. The dealer got the approval of me having the warranty from Ox Car Care representative. The diagnosis was done and my gas tank had go be dropped for further investigation. Ox Care claimed they would only pay if what was found was covered which left me in a difficult position, however my check engine light came on for a reason. So not knowing what was wrong I took a chance on having the mechanic move forward. It ended up being something that was covered by my warranty so the dealership called and said she had good news the problem was covered per her prior conversation with Ox Car Care representative. Well the work bill was sent and Ox Car Care refused to pay, they disputed the hour of labor, they disputed the cost of labor per hour, they disputed the price for the needed part. I understand that dealerships charges more but they requested me take my vehicle to the issuing dealer knowing that. Now they are hanging the phone up in my ear and telling me the dealership is overcharging to fix my car and they are only paying what they want to pay. Now myself and the dealership are trying to figure this out and it seems as if Ox car care is gonna have to be charged for breach of contract. This is NOT a good company in my opinion, more like some scammers trying to prey on people they can take advantage of.”
“They’re obviously writing fictitious reviews to keep a high rating. The stars are either 5 or 1 which tells me the business is writing fake reviews for business”
“I purchased this warranty and regret it! My car wasn't covered and it's almost impossible to reach the Corporate office!! They keep deducting from my account even after policy cancelation! This company is a Scam!!!”
“Checking reviews before I used this Co. Glad I did. This Co. Should be barred by the B.B.B. someone is going to get ripped off by them, and not take it so lightly.”
“THIS COMPANY IS A SCAM
THEY PROMISED ME A MONTH FREE WHEN I CALLED TO CANCEL
THEY ALSO LIED LIKE MY ACCOUNT WAS CANCELLED I RECEIVED A BILL TODAY
THEY ARE THIEVES”
