“What an unfortunate company. Been calling for 3 days to start a claim & sat on the phone for 30 minutes without hearing anything. I push 1 for a call back and never received one. I emailed them to start a claim and a constant back and forth between what believes to be an automated emailing system constantly stating the same thing. "Need the repair order and estimate to move forward with this claim. This has been done 5 times already with the exact same message. I call the number for sales to see what I can get and without 1 ring an employee answers ready to sell this service. I see what is going on... This company will gladly sell you this warranty GOOD LUCK getting any of the repairs addressed. Awesome automated voices about how "Great Ox Car Care" is. This is the most genuine review for this company. As I type this, on hold for the 3rd time today for 23 minutes and still counting. 1/2/2023.”
“What an unfortunate company. Been calling for 3 days to start a claim & sat on the phone for 30 minutes without hearing anything. I push 1 for a call back and never received one. I emailed them to start a claim and a constant back and forth between what believes to be an automated emailing system constantly stating the same thing. "Need the repair order and estimate to move forward with this claim. This has been done 5 times already with the exact same message. I call the number for sales to see what I can get and without 1 ring an employee answers ready to sell this service. I see what is going on... This company will gladly sell you this warranty GOOD LUCK getting any of the repairs addressed. Awesome automated voices about how "Great Ox Car Care" is. This is the most genuine review for this company. As I type this, on hold for the 3rd time today for 23 minutes and still counting. 1/2/2023.”
“Hello,
Please do not purchase this warranty I had if for about 7 days, I talked with a representative before purchase, after doing research on this service,I called to get my refund like the representative told me I could get a refund, and did not honor my refund the representative claim to be a veteran if you really are you gave me and every other veteran a disservice. This product is a disgrace.”
“I would not recommend this ox car care. But unfortunately this is just like car shield!! Just rip offs and scams!!!.... They deny pretty much any claim you put in and they always find a reason not to fix your car. And they will have you for about one,two months waiting like they're going to fix your car so you can keep on making payments. Not only that a lot of car shops and dealerships do not want to deal with this insurance because they're bad business they don't want to pay the bill. So please watch out for the scammer company.”
“Ox Car Care are scammers! My engine light came on after I had their policy for three months. I took the car to a Professional Auto Repair that has excellent reputation in our community. The did diagnosis of the problem and submitted it to Ox Car Care. It took Ox Car Care 3 days to get back to the auto repair shop. They denied the claim. No written explanation nor no phone call to me. I tried for days to contact them. Finally I called customer service as if I were a wanna be customer of their program. When the agent realized I was an existing customer he said he would talk to a manager. Guess what? I never got a call back nor an e-mail. I wisely paid them by American Express where I have been a member for 35 years. American Express has filed a Spam Notice against them and will be returning my monies for now five months of payments. American Express has BLOCKED the payments to them protecting me. I tried to call them again on January 18 getting busy line notice never speaking to anyone. Their message said if you want them to call you hit # 1 which I did. It put me into a voice mail. hahaha SPAM”
“same experience. paid for 2 years and they start denying claim even thought it is written in the policy. cannot get anywhere past customer service. looking for a lawyer to take my case.”
“These folks who run this company are scammers. They do not stand by what is written in the policy. They tell you in writing to take your vehicle to the issuing dealer and that's exactly what I did. The dealer got the approval of me having the warranty from Ox Car Care representative. The diagnosis was done and my gas tank had go be dropped for further investigation. Ox Care claimed they would only pay if what was found was covered which left me in a difficult position, however my check engine light came on for a reason. So not knowing what was wrong I took a chance on having the mechanic move forward. It ended up being something that was covered by my warranty so the dealership called and said she had good news the problem was covered per her prior conversation with Ox Car Care representative. Well the work bill was sent and Ox Car Care refused to pay, they disputed the hour of labor, they disputed the cost of labor per hour, they disputed the price for the needed part. I understand that dealerships charges more but they requested me take my vehicle to the issuing dealer knowing that. Now they are hanging the phone up in my ear and telling me the dealership is overcharging to fix my car and they are only paying what they want to pay. Now myself and the dealership are trying to figure this out and it seems as if Ox car care is gonna have to be charged for breach of contract. This is NOT a good company in my opinion, more like some scammers trying to prey on people they can take advantage of.”
“They’re obviously writing fictitious reviews to keep a high rating. The stars are either 5 or 1 which tells me the business is writing fake reviews for business”
“I purchased this warranty and regret it! My car wasn't covered and it's almost impossible to reach the Corporate office!! They keep deducting from my account even after policy cancelation! This company is a Scam!!!”
“Checking reviews before I used this Co. Glad I did. This Co. Should be barred by the B.B.B. someone is going to get ripped off by them, and not take it so lightly.”
“THIS COMPANY IS A SCAM
THEY PROMISED ME A MONTH FREE WHEN I CALLED TO CANCEL
THEY ALSO LIED LIKE MY ACCOUNT WAS CANCELLED I RECEIVED A BILL TODAY
THEY ARE THIEVES”
“After reading all the negative reviews I refuse to sign up and suggest customers get a class action lawsuit started against this company to get their money back.”
“I paid over $3300 towards a 5 yr/100,000 mi Diamond Warranty from Ox Car Care. I made 22 payments of $149.25/mo plus $100 fee to Ox Car Care (total = $3383.50). I was told, in depth (because I asked a ton of questions), prior to purchasing the Warranty, that if I didn't use the warranty at all & sold my car before the Warranty expired, I would be entitled to a full refund of all payments except for the $100 initial fee. I canceled the warranty over 2 months ago & requested a full refund. I was told by the 1st customer service representative that I spoke to, that YES I am entitled to a full refund. Then she went on to say that IF I'm not happy with the amount of my refund, to call back & request more money. (I was told the same thing by the 2nd Rep I spoke to also) Only the $100 fee was non-refundable (if the warranty was not used). I sold my car (over 2 months ago!) with over 3 yrs left on the Warranty. I have been told multiple stories & time frames to expect my refund. I was told it would take a MAXIMUM of 45 business days. Now, I'm being told there is NO time frame or known amount for my refund! Customer service representatives (on my 3rd call) were extremely rude & dismissive. I asked to speak to a Supervisor but "Kelvin" informed me that he is the highest ranking employee at Ox Car Care. He claimed to only answer to the Owner! LIARS! They NEVER called me back after multiple messages left requesting information on my refund. I left 3 messages but did not receive a single call back. I had to keep calling them. They are giving me the runaround & doing everything they can to keep my money as long as possible! I was lied to by the Customer Service Rep several times! He tried to tell me that there is not a set time frame for refunds to be processed. The 1st two Reps both told me that they had up to 45 business days to process & ship my refund check. It's been over 45 business days with no refund & dealing with the A$$holes that work there! AVOID AT ALL COST! STEER CLEAR! STILL WAITING FOR MY REFUND!!!”
“Do not trust this company! I was told that my payment would be deferred to a specific date. They debited my checking account three weeks before the date they promised they would start the payment back on. Now I have overdrafts! I called to speak to someone they blew it off. I asked to cancel now they want me to go print off a page and mail it to them in order to cancel my policy. Granted, it says I have to do it in writing in their policy. However I answered the cancellation form and used DocuSign and emailed it back to them. They're saying it's not a valid document. I spoke to a supervisor who said that basically it is what it is. They can't cancel it until I mail the document to them. How can you make your customers jump through hoops and you are the one responsible for the error. This seems like a scam. Buyer beware! I wish I would have read these reviews before purchasing. Now I have to buy a stamp and pay overdraft fees.”
“So I called to get information about the Ox services. I'm told special sign up 50 bucks 204 a month. 30 Day money back guarantee. They pay all repairs. Just walk into any ASE certified repair shop make a call they use the corporate Amex card and pay for said repairs. When I tell the guy thank you, I'm not moving forward as I'm not prepared to do so the person on the phone became relentless to sign me up. Down right rude to get me to say yes.
Thanks but no thank's.”
