“After reading all the negative reviews I refuse to sign up and suggest customers get a class action lawsuit started against this company to get their money back.”
“I paid over $3300 towards a 5 yr/100,000 mi Diamond Warranty from Ox Car Care. I made 22 payments of $149.25/mo plus $100 fee to Ox Car Care (total = $3383.50). I was told, in depth (because I asked a ton of questions), prior to purchasing the Warranty, that if I didn't use the warranty at all & sold my car before the Warranty expired, I would be entitled to a full refund of all payments except for the $100 initial fee. I canceled the warranty over 2 months ago & requested a full refund. I was told by the 1st customer service representative that I spoke to, that YES I am entitled to a full refund. Then she went on to say that IF I'm not happy with the amount of my refund, to call back & request more money. (I was told the same thing by the 2nd Rep I spoke to also) Only the $100 fee was non-refundable (if the warranty was not used). I sold my car (over 2 months ago!) with over 3 yrs left on the Warranty. I have been told multiple stories & time frames to expect my refund. I was told it would take a MAXIMUM of 45 business days. Now, I'm being told there is NO time frame or known amount for my refund! Customer service representatives (on my 3rd call) were extremely rude & dismissive. I asked to speak to a Supervisor but "Kelvin" informed me that he is the highest ranking employee at Ox Car Care. He claimed to only answer to the Owner! LIARS! They NEVER called me back after multiple messages left requesting information on my refund. I left 3 messages but did not receive a single call back. I had to keep calling them. They are giving me the runaround & doing everything they can to keep my money as long as possible! I was lied to by the Customer Service Rep several times! He tried to tell me that there is not a set time frame for refunds to be processed. The 1st two Reps both told me that they had up to 45 business days to process & ship my refund check. It's been over 45 business days with no refund & dealing with the A$$holes that work there! AVOID AT ALL COST! STEER CLEAR! STILL WAITING FOR MY REFUND!!!”
“Do not trust this company! I was told that my payment would be deferred to a specific date. They debited my checking account three weeks before the date they promised they would start the payment back on. Now I have overdrafts! I called to speak to someone they blew it off. I asked to cancel now they want me to go print off a page and mail it to them in order to cancel my policy. Granted, it says I have to do it in writing in their policy. However I answered the cancellation form and used DocuSign and emailed it back to them. They're saying it's not a valid document. I spoke to a supervisor who said that basically it is what it is. They can't cancel it until I mail the document to them. How can you make your customers jump through hoops and you are the one responsible for the error. This seems like a scam. Buyer beware! I wish I would have read these reviews before purchasing. Now I have to buy a stamp and pay overdraft fees.”
“So I called to get information about the Ox services. I'm told special sign up 50 bucks 204 a month. 30 Day money back guarantee. They pay all repairs. Just walk into any ASE certified repair shop make a call they use the corporate Amex card and pay for said repairs. When I tell the guy thank you, I'm not moving forward as I'm not prepared to do so the person on the phone became relentless to sign me up. Down right rude to get me to say yes.
Thanks but no thank's.”
“***STOP DO NOT BUY ANY OX CAR CARE PLAN***
I first reported car problems (rack/pinion and tie rod) on 12/21/2022. They (ox car care) finally inspected it 12/29/2022. Today is 1/2/2023 and no response from ox car care. Meanwhile they’ve deducted my monthly payment.
Ox car care is the worse after market car warranty company as far as customer service, and their claims process.
Toco and protect My Car provide better customer service and process claims in 48 hours or less.
I hate ox car care and recommend all my fellow veterans, military, reservists, coast guard, and all first responders do not buy an ox car care policy/plan or to cancel existing plan for one previously mentioned.
As a disabled veteran I have shouldn’t have to choose between driving my car in its poor condition to my va Dr appointment or rescheduling it. As a new patient in the are I’m fortunate to get an appointment so soon, otherwise I had to wait until march. I don’t have the money to pay for transportation/ambulance to dr appointment. My having had triple bypass heart surgery, diabetes, hypertension, high cholesterol, kidney disorder, and several allergies makes my car vital to my maintaining my health. The delay in the repair of my vehicle due to the claims process of ox car care is endangering my health.
If I could have it my way they would pay for repairs, refund my monies, and I would go to a different warranty company.
Please allo my experience to benefit you.”
“The 49 down payment is to help refine the training of bogus information and lies about the policy. Total scam. Don't buy this and dont pay for training. Canceling is a nightmare full of last minute harassment.”
“I purchased a car sometime ago I wanted to get the ox auto extended warranty they told me was $50 to start in $199 a month which was fine three months Later it turns out I needed a new radiator and a couple of other things which were definitely under where in tear the company it was fixing my car reached out to them with my numbers and they refused to fix everything I ended up spending $5400 Ox offered nothing Not even adequate reason as to why they weren’t going to cover those things that needed to get repaired I spent $650 paying ask for something that they could never return on totally a scam”
“Sounds like all the warranty scams. Why the hell these people are allowed to operate baffles me! Must be how elected officials making 150k/year become millionaires so quickly...lobbying thieves.”
“They signed me up for the diamond package saying that's what I needed for my 14 Escape. Paid my initial fee and then my next month, but the next month there was an issue. They didn't get their money so they cancelled my account, without any notice or warning of any kind. Now they refuse to refund my money because they cancelled me!!!!! They are quick to sign you up and take advantage of seniors and disabled vets like myself. If you don't like it or want your money back you have to hire an attorney and pay a lot more just to get your money back. I suppose it's better to support a local attorney than Oxcarcare.”
“My BMW broke down on me December 3rd 2022. I called Ox and let them know what happened. I had the car towed to BMW Ontario. The estimate given was a lot. So I had the car towed to a private shop that services BMW and Mercedes. I let Ox know that the car had been moved to another location where the estimate was very reasonable. I was told to send in the invoice AFTER I paid first and I would be reimbursed 50% .
After I paid the full amount and got the car home, I got an email denying my claim. I am the original owner of my BMW; I’ve had it for the past 16 years! I needed a break for the repair cost. So I called claims …
Hugh Hinds, Shawn and Christian laughed at me as they transferred my calls between themselves while telling me that the underwriting Dept decided my fate on the claim…Believe me, there is a place in hell for people that do this to senior citizens. We need to find Kathy Mc Donald the CEO and drag her there as well.
I’m glad my Beamer is fixed but I don’t appreciate the hell I was out thru with Ox the ass! They lied to me, took my money and laughed at me! I’ve never felt so ripped off in all my life! May they pay deeply!”
“I just want to thank the people who did a review on your service I was going to sign up but I'm glad I read the reviews first I hope they take out a court and get extra money from y'all cuz you're wrong Merry Christmas”
“Signed up with this company 11/07/22, went back to cancel after finding out that they don't give you free oil changes or tire rotations and whatever else lies they tell you in the commercials, it was 4 days later when I cancelled, they are supposed to give you a 30 day money back guarantee, it's 12/19/22, I can't get through on the phone, and no one is returning my calls, so I will be contacting the attorney general to see what can be done about this company and their practices of ripping people off, so please don't waste your time with these people it's a scam, they won't refund your money, stay far far away it's all a lie, tried car shield they are no better”
“I have platinum to get % off oil change. They kept saying they was working on my claim. They never sent mechanic authorization. I found out they never paid claim from last oil change. You can never get someone nor get a straight answer. They quick to take your money but not assist”
“I purchased two contracts for two separate vehicles, they are falsely advertising covered they declined to pay and cover the repairs. My contracts were canceled out ox car Care never refunded my money and kept billing me for canceled contracts and which were charged to my credit cards I had to cancel my credit cards and get new ones just to get the reoccurring charges to stop. Ox car Care where the ones that canceled my contract then they turn around and say that I needed to send them papers a cancellation which I did they said they got those papers and I would be getting my refund now they said they don't have the cancellation forms and they're refusing to refund my money.
This is a very poorly ran organization set out to rip off senior citizens and disabled veterans. Speaking with them on the 16th of December still getting the runaround I'm being told I have to send in another letter of cancellation to get my money back.
BE WARNED OX CAR CARE DOES NOT PAY FOR REPAIRS ON YOUR VEHICLE THEY WILL FIND A LOOPHOLE TO SAY THAT SAID REPAIRS ARE NOT COVERED THEY WILL CONTINUE HAVING YOU BILLED AND AUTOMATIC PAYMENTS WITHDRAWN, CANCEL YOUR PAYMENT METHOD AND GET NEW CARDS TAKE THEM TO COURT AS I'M DOING. THESE TYPES OF COMPANIES SEEK TO RIP OFF CONSUMERS,
INITIALLY WHEN I SET UP THE CONTRACTS I WAS LED TO BELIEVE THAT THE COMPONENTS ALWAYS WORRIED ABOUT WOULD BE COVERED THEY WERE NOT THEY OFFERED ME TWO FREE MONTHS AND REDUCED MONTHLY PAYMENTS IF I WOULD KEEP THE CONTRACT THEN THEY THEMSELVES CANCELED THE CONTRACT ON ME FAILING TO REFUND MY MONEY, to this day they're refusing to refund my money.”
“They screwed the wrong dude I told them I I'm disabled and they never emailed contract . Lied about customer pays half the repair . I told them I only had $20 on my card . The Indian scum hackers who FBI is tailing other scam company's is hot on their phone bank asses well they had the audacity of maxing my big credit card with $5 charges till they drained it. No contract emailed as promised. All your employees get charged with fraud. Hide”
“STAY AWAY !
I signed up with OX Care and they are dreadful and fraudulent. They would not pay any claims that were supposedly covered by them. My mechanic and I kept trying to get them to pay for some of the work done on my car for months. I would call to talk to a customer service rep to be told that I need to email them. To go on their website and even try to look up your claim is non-existent. I have paid them a lot of money each year and I got ZERO in return but they certainly got thousands from me for not doing or covering anything. The customer service reps are robotic and send you to a supervisor who then disputes the claim because the mechanic replaced a part with a brand name they do not cover...WHAT??
FRAUDULENT business practices please save yourself time, energy and money”
“So glad I read the reviews and speaking to a rep to inquire... Im glad I did not sign up for this service. I appreciate everyone for sharing how horrible their experience was using OXCARE. It's really disappointing to see that they are using people who obviously want help with car repairs/ costs.”
“I worked for this company a few years ago, and they my literally tell you to lie to the customers when they answer the phone. I was paid $12 dollars an hour, and a few dollars commission for each phone call I transferred to a salesperson. But if you call in sick, or a few minutes late, they’d take the commission back that you actually earned. It was the biggest joke of a job that I ever had. The so called owner, Kathy McDonald spent more time on the match.com date site looking for men, then she did monitoring the complaints from customers. She’s a joke, and it’s amazing that this company is allowed to do what they do.”
