“After months I finally got my PBN. Many emails, no help. Then the paints were dried out hard. Month later, I get a replacement and it's empty!
I have completed 12 others since this first order.
This was a very poor experience and I would not recommend. I did eventually get a refund, however the long drawn out experience is still unpleasant.
Also, the same PBN are available elsewhere a quarter of the price!”
“Even though I am also in Aus, delivery was near 2 months. Eventually, after a PayPal claim, I received my PBN. The paints were spilled and some dried hard. Replacements were then sent for the ones I couldn't fix, and first one I open is EMPTY!
I had to request a refund, as 6 months of emails etc was unreasonable.
Subsequently I received a string of ONLINE BULLYING by an owner when I mentioned in a FB page that I had a bad experience with them. Nasty.”
“The website mentions that shipping to the US will take 3-8 business days. I waited until Day 9 then contacted support. They sent an automated message that was completely unhelpful and refused to answer any more questions. I contacted support again for a return and refund and was met with the same unhelpful automated message. I called the number on the website, and it also never connected me to a human. I contacted the bot on Facebook messenger and it says shipping times are 15-30 days!!!!! By the time I get my package, I won’t even be able to return it due to the 30 day policy. F**k PaintPlot! Save yourself the $40 and don’t order!”
“Considering the price, I won't be purchasing from Paint Plot again. I have purchased much cheaper from my local junk shop. Same product, right down to the paintbrushes but the cheaper version comes pre assembled, canvas already attached to the frame,pulled tight. I had to assemble the frame, it's not taut & tight, was supplied thumbtack to assemble, instead of the cheap one I have which is already stapled. However paint plot cost me triple the amount. I got one for myself & another for a gift. I'm going to have to buy a different gift because there is no way I'll be giving this”
“As a beginner I found this quite a challenge. But so worth it. I’m in love with everything about this company. Great quality and service provided. Ready to re-order.”
“This is my second pbn from Paint Plot and I really enjoyed it. Highly recommend this one especially if you are starting out because the areas are quite large.”
