“Purchased as a gift for my daughter struggling with lockdown. Website states 1-3 days shipping, apparently shipped after 8 days, still not received though. I appreciate current restrictions may delay but shipping terms should be updated as this does not help prospective buyers make an informed choice that suits their needs. Also quite expensive compared to others and a limited range. Very disappointed. Won’t be ordering from them again.”
“Don't bother. Most unprofessional company I've ever come across. Took weeks for purchase to arrive, PaintPlot fails to answer emails during this time about the purchase and doesn't seem to care about customer service at all.
Joined their FB group and wouldn't let me post questions or comment about this issue - Paint Plot refuse to be transparent and address issues, clearly showing lack of integrity there.
They also blocked me from their facebook page for simply asking other's experiences of their purchases - exceptional overreaction there as nothing negative was mentioned.
Bad admin.
Bad customer service.
Refusal to be transparent on social media.
Dodgy!
Plenty of other companies out there that know what customer service actually is. Don't waste your time on this company when they don't care about the customer!
Will never purchase from Paint Plot again.”
“I have been very happy with service and product quality from Paint Plot. Only on me first picture but I'm sure there will be others to follow. I like dealing with an Australian small business as well.”
“Honestly worst experience dealing with Paint Plot. I ordered my painting 3 weeks ago and it still hasn’t arrived. Specifically ordered from here due to their websites reported fast dispatch/shipping times. It took them 2 weeks to even dispatch my order and over a week for Australia post to get it to me (I still haven’t received it). I have emailed Paint Plot Australia a few times and they have given half baked responses “sorry about the delay” without ever giving clear timeframes to expect the order. I can’t rate the actual product as I still don’t have it - but I can’t imagine it’s worth the headache. There are other Australian companies selling paint by numbers, honestly just purchase elsewhere.”
“Great experience with Paint Plot with a quick delivery on my order. They have a great selection of paintings to choose from + enough paint guaranteed”
“I absolutely love diamond painting. I try to do a hour a day and it feels like a mini achievement when its completed. Theres alot of different pictures to choose from and I appreciate the team allows customer to vote for new artwork.”
“first timer....ordered two PBN canvas. Absolutely loved doing the first one that i finished it quicker had I had expected. Already onto the second canvas and next order as well... very addictive and therapeutic”
“Have just about finished my 4th painting (for my granddaughters) and have loved each and every one. The challenge is great as some of the "spaces" are so very small but the result is certainly worthwhile and the girls have loved that is something they can always keep from Nannie.”
