“My experience was great. I even bought three kits without realising there was a coupon. I sent an email immediately and asked if I could still use the coupon. I received an email from Rebecca asking which kit I would like and if it hadn't been shipped they would include it. It hadn't been shipped and so I got 4. They are a present for my daughter so they haven't been started as yet. The delivery took too long for her birthday but that was on Australia Post (with covid etc, the delay was understandable).”
“Since they refuse to publish negative reviews on their website - which suddenly explains why the ratings are so high - here is my review which they refused to publish below:
AN HONEST REVIEW OF PAINT PLOT
Maybe my expectations were too high, but after reading all the positive reviews and considering the cost I have to say I was pretty disappointed with the final outcome of this.
First of all you should know that despite marketing itself as an Australian company, the entire piece including frame, canvas, paints etc are all manufactured in China. For those looking to minimise financial support of the CCP this is something worth considering before purchasing this kit.
I had a number of issues with the painting itself, including missing numbers, dark lines that showed through the lighter coloured paint no matter how many coats you put on, colours that were vastly different from the picture on the website, etc.
There are absolutely no instructions given with your kit so if you're a beginner expect to be on your own in terms of basic things like - what order to paint, whether to use a wet or dry brush (I discovered halfway through that dry was much better so then had to go back over what I'd already done), whether to paint over the lines and which colour etc etc.
Also, the 'printout' that's included is an actual joke - the numbers are fainter than they are on the actual painting! Some of the paints went dry and sticky as soon as they were opened, meaning if you left one number for a day and came back to it later it was a real struggle to get it to spread. Other colours were oddly watery which meant getting a dark, even tone was next to impossible...
Another thing is, it would have been great to have online instructions which showed every number in order, so that you could be sure you had found them all. I found that no matter how hard I looked and looked, I would end up changing colour and then realising I had missed a spot, which meant I had to wash my brush, dry it, go back and do the other number, then return to the other colour and discover I'd missed another one, repeat... Eventually it actually became a frustrating and irritating experience, not the calm, soothing meditation it is marketed as.
There is apparently some Facebook group they want you to join, but in my opinion given the cost of this you shouldn't have to join some random social media to get basic instructions and hints. Some people don't do Facebook or just don't want to participate in 'groups' on there, so keep this in mind before buying this because that seems to be the only way to actually find useful information.
In the end I just couldn't honestly say it was worth the money. It looks okay from a distance but as soon as you get up close you can see the lines, streaky paints, etc. I had intended to give this as a gift, but I can't say it's good enough to do that, I'd just be embarrassed handing it over to them. It just looks a bit... meh.”
“After I had started my diamond painting I discovered that two colours of drills were missing from my order. I contacted Paint Plot and Cheng told me that I need to use the paper key included, not the key printed on the canvas. Slight problem though. The symbols on the paper key do not match the symbols on the artwork. I responded with this information and again was told to use the paper key. I sent photos showing the differences and was told "sorry, we're working to rectify this". It has been four weeks and I have not heard anything. I was offered a replacement artwork free of charge however I didn't want a replacement, just the problem solved and to receive the missing drills. I am enjoying the diamond painting, but won't be purchasing any more from Paint Plot. Poor customer service.”
“I love buying from this company they are so professional and extremely fast with their deliveries, I have bought a couple of diamond paintings and they are of excellent quality !! I also love that u can buy them with frames Wendy”
“Thank you Cheng for your quick response to my email. Your customer service is outstanding!
My only recommendation is that you email a PDF of the purchase as the photocopy is very hard to read.”
“Great service from Paint Plot. This was my first order with them and I am extremely happy, arrived at my mums on time for her lockdown entertainment. Thankyou so much.”
“Fantastic service, very quick response, always extremely helpful. Brought from them 3 times now and have no hesitation in recommending them to family, friends and anyone interested in giving painting by numbers a try. Fabulous company!”
“While I have a creative mind and real appreciation of art, my lack of fine motor have never allowed me to articulate it. My drawings look like a 5yr old has drawn it and even my writing looks like childs play. For me to do this has been an amazing accomplishment! I know its far from perfect but I feel like an artist! Thankyou paintplot!!”
“Paint Plot has helped keep me sane during lockdown and is now my go to activity. Many hours spent chilling in front of my current painting. Thank you Paint Plot.”
“So happy I found paint plot! I suffer from anxiety and doing paint by numbers helps me unwind and gives me something to focus my mind on! I've found a hobby for life!! Highly recommend!!”
“Overall I am very happy to be a Paint Plot customer and I have just signed up for a subscription membership. I enjoy the painting as I don't have any natural talent (that I know of!) for painting and this is a way that I can produce something that is definitely frameable and displayable. This has been valuable to me during COVID. The only niggle I have is that I do find the "map" of numbers included with the kit sometimes unreadable - I think they have been copied so many times. Since you have everyone's email address it would be good to send the PDF once the order has been paid for and dispatched. Currenly I photograph the canvas on my iPad for a clearer picture.”
“Paint Plot is a fantastic way to help relieve stress and paint especially at times like this in Melbourne. Looking forward to finishing my paintings.”
“Paint plot paintings have really helped me get through this lockdown, I love every single one of the paintings I have done so far. I have given one as a gift and they loved it. Definitely will continue this new hobby as it really helps with anxiety. Thank you so much 😊”
