Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I originally bought a diary for my mum to write down all of her many appointments, the aesthetics of the diary are so nice and paper is of such high quality (sustainable too). I then bought myself a planner for school and i use it all of the time. Really love the designs and shipping is super quick too - no plastic used either ;)”

Papier 5 star review on 22nd February 2022

Helpful Report

Posted 4 years ago

Thanks so much for your review and great photo! We really appreciate it! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“The variety of beautiful cover designs is what caught my interest. I was searching for a undated daily planner with unfussy layouts. I loved the cover and layout, but it is not lay flat. In fact it seems to be anti-lay flat, as in I have to actively hold it down with both hands as I'm writing. This is very uncomfortable. It wants to be closed. It does not want to be opened and written in. I only used it for a few weeks, wasn't worth the daily battle.”

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Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your order, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 4 years ago

“Made 2 wedding albums for each of my sons. I'm not great at IT but soon managed to download photos and move them around the set formats. I am so pleased with both albums, it's lovely to look at the photos in a tactile well and take to show relatives and friends. I will definitely use Papier again, in fact my daughter is getting married later in the year - another wedding album!..”

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Posted 4 years ago

Thanks so much for your review Julie! Best wishes, Alicia Papier CSS Team

Posted 4 years ago

“Ordered a photo book for a birthday present and it turned out wonderfully. High quality product with fast processing and delivery, thank you!”

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Posted 4 years ago

“I am absolutely obsessed with my daily planner and pen from Papier. I was so impressed that I immediately repurchased some more pens and a bullet journal. The quality of the paper is lovely and the patterns of the covers are beautiful - really lovely quality. The pens write beautiful though I am a tad disappointed with the newer ones that I purchased the second time round as they are really scratchy and the ink doesn’t come out sometimes which is annoying. I’m hoping some refills will solve the problem though. Overall, really positive experience nonetheless and would definitely recommend and be buying more stationary bits from Papier!”

Papier 5 star review on 20th February 2022

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Posted 4 years ago

“I LOVE my new planner! It arrived much earlier than expected, even though it was personalized (which having my name on the cover is such a cool touch). For the amazing price, it feels so luxurious. I will DEFINITELY be purchasing from Papier again.”

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Posted 4 years ago

Wow, what a great review Carli - thanks so much! So glad to hear you love your Papier goodies, we look forward to seeing you again! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“Papier were absolutely brilliant with helping me to amend my order after I forgot to add something! Sian was fantastic, I got immediate replies and the service was 10/10, allowing me to reorder a whole new set of invites to no extra cost - thank you so much, will definitely be recommending!”

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Posted 4 years ago

“My fiance is in school administration & is constantly writing Thank Yous. I thought I'd try Papier for some note cards & Oh. My. Word! I am impressed! Chose notecards with the trout & had his name inscribed and they are stunning! Very manly, high quality & look EXPENSIVE! We will be buying again. THANK YOU!”

Papier 5 star review on 18th February 2022

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Posted 4 years ago

“I received a personalised diary and 2 Papier pens as a gift for Christmas. Despite the pens being faulty and there being some print issues with the diary, I felt I had to write a positive review as their customer service was second to none. I received a reply on the same day I sent my query (a Sunday!) from Steph and by the following week, my issues were resolved. Thank you Steph, Olivia and Joel for your exemplary customer service.”

Helpful Report

Posted 4 years ago

“We had some issues with our order (our fault) and Steph went above and beyond with her service which really helped take the stress away from planning our wedding. Fantastic customer service from Steph with quick responses and pragmatic instructions and the designs are beautiful. We will definitely recommend”

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Posted 4 years ago

“Gorgeous diary really happy with the quality and design!”

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Posted 4 years ago

“Perfect size and just what I needed to keep me on track and moving forward with everything in one place.”

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Posted 4 years ago

Thanks so much Nettie! All the best, Alicia Papier CS Team

Posted 4 years ago

“Loved the product I got. It came earlier than I had expected and it seriously is everything and more than what I wanted!”

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Posted 4 years ago

“I ordered a personalised recipe book for my partner. Easy to personalise. Looks great and my partner absolutely loves it. I have recommended to others.”

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Posted 4 years ago

“Really disappointed and would not recommend! Substandard printing, paper and arrived damaged! The photo book I ordered arrived damp and so all of the inner pages were slightly wrinkled. The paper was very thin making it feel quite cheap and easily creased and absorbed the colours so the pictures had lost impact. I asked for a new photo book that wasn’t damp and on better paper and all they did was offer me 10% off future purchases - useless!”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your photo book was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

“First of all the packaging is magical!!! I love my planner. The quality is phenomenal & the cover is beautiful.”

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Posted 4 years ago

Wow, thanks for this great review!! All the best, Alicia Papier CS Team

Posted 4 years ago

“Beautiful diary. Packaging was lovely - great if sending as a gift. Glad I found this site.”

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Posted 4 years ago

“Love, Love, Love their products. My online order was so simple to carry out and the postage/ freight time was very reasonable considering we ordered a personalised product. We are very happy with our purchase.”

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Posted 4 years ago

“Good product and fast efficient delivery.”

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Posted 4 years ago

“My wellness journal is beautifully made and really helpful to keep my anxious mind more settled. I love it.”

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Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews