Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalised recipe book for my partner. Easy to personalise. Looks great and my partner absolutely loves it. I have recommended to others.”

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Posted 4 years ago

“Really disappointed and would not recommend! Substandard printing, paper and arrived damaged! The photo book I ordered arrived damp and so all of the inner pages were slightly wrinkled. The paper was very thin making it feel quite cheap and easily creased and absorbed the colours so the pictures had lost impact. I asked for a new photo book that wasn’t damp and on better paper and all they did was offer me 10% off future purchases - useless!”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your photo book was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

“First of all the packaging is magical!!! I love my planner. The quality is phenomenal & the cover is beautiful.”

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Posted 4 years ago

Wow, thanks for this great review!! All the best, Alicia Papier CS Team

Posted 4 years ago

“Beautiful diary. Packaging was lovely - great if sending as a gift. Glad I found this site.”

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Posted 4 years ago

“Love, Love, Love their products. My online order was so simple to carry out and the postage/ freight time was very reasonable considering we ordered a personalised product. We are very happy with our purchase.”

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Posted 4 years ago

“Good product and fast efficient delivery.”

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Posted 4 years ago

“My wellness journal is beautifully made and really helpful to keep my anxious mind more settled. I love it.”

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Posted 4 years ago

“Fab product!”

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Posted 4 years ago

“Love this brand!!”

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Posted 4 years ago

“Lovely birthday gift for my husband’s 50th. He was made up.”

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Posted 4 years ago

“Papier has excellent customer service, I incorrectly inserted the postcode and they sent a high priority replacement to the right address with swift responses once contacted. Would definitely recommend this service.”

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Posted 4 years ago

“Reminds of the really good paper documents you'd get from WH Smiths back in the old days. Quality products, excellent packaging, great website. Will consider again in the future.”

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Posted 4 years ago

“Beautiful calendar with lovely artworks, nice simple packaging!”

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Posted 4 years ago

“I’ve shopped with Papier three times now and I’m so impressed with the quality, the speed of delivery and value for money. The website is quick and easy to use. Thanks very much.”

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Posted 4 years ago

“Gorgeous quality. Great turn around time. Really happy with everything I've purchased from Papier”

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Posted 4 years ago

“Papier is my go to for high quality, personalised gifts for friends, family and obviously myself!”

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Posted 4 years ago

“I am obsessed with the cover designs. I had been wanting the pink and red checkerboard planner for a while and decided to get it. There are some tiny green spot on mine on the front that look like something with wet ink must have been layered on, and the paper ghosts pretty bad if you use ink. Overall the journal is cute, but for the price I was expecting better. I definitely recommend only using pencil on these fragile pages.”

Papier 3 star review on 9th February 2022

Helpful Report

Posted 4 years ago

Hi Emma - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

“Such a lovely product and reasonably priced”

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Posted 4 years ago

“I love my daily planner but I wish the planners were avaliable with more front covers. There's a notebook that I love that I wish I could get as a planner!”

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Posted 4 years ago

“Terrible customer service. Never received my order and no one tried to help me with that.”

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Posted 4 years ago

Papier is rated 4.6 based on 17,429 reviews