Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful product and delivered promptly. I highly recommend Papier.”

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Posted 4 years ago

“No issues, very happy with the product and service. The product is well made, it is a very present to give to. Delivery and packaging was good. Online transaction was ok, no issue.”

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Posted 4 years ago

“My first order and I love my new dairy I was spoilt for choice fantastic quality easy to order even had it personalised when I was looking it probably was a little more expensive than some of the others but it was definitely worth it”

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Posted 4 years ago

“I ordered my wedding invitations and when received, I realized I made a typo. Papier was quick to respond to my email + go above + beyond in reprinting the invites AND giving store credit for the reorder. I am so thankful for their customer service + helpful heart. I would recommend Papier to all!”

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Posted 4 years ago

“Bought as a present for a special birthday….it was just right. Lovely quality and the recipient was very happy with it.”

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Posted 4 years ago

“I was actually quite disappointed with the quality of this diary for the price. It has a beautiful structure and design but the pages are very thin - on each page, I can see the next page through the first... I don't like this at all!”

Helpful Report

Posted 4 years ago

Hi Patsy! I am so sorry to hear you are not 100% happy with your diary, this is very disappointing. If you can contact us on support@papier.com we can resolve this for you, no problem! Best wishes, Alicia CS Team

Posted 4 years ago

“I appreciate the prompt filling of my order. I like what I got although the design was somewhat smaller than I had envisioned. Nice quality paper.”

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Posted 4 years ago

“Such lovely quality, design and service”

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Posted 4 years ago

“Swift delivery and absolutely beautiful product - love my 2022 diary!”

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Posted 4 years ago

“Nothing but disappointment - spent hours collating images and laying out a design for my mum's 70th birthday Album. Digital proof approved prior to ordering was perfect and we were initially super excited that it arrived a day earlier than expected, only to be heartbroken when unpackaging it to find over 3/4 of the pages printed with images completely distorted, placed around the wrong way, even upside down INCUDING THE FRONT COVER! Frustratingly, there was no contact phone number to be able to call and speak to someone about this, so I had to wait to be contacted via email the following day (given time difference between customer service in UK and me having order in Australia). Apparently the error was found to be on the end of their image host, and they were unable to "fix" it and reprint. They were also unable to tell me how long this mysterious file host error may take to be fixed so BEWARE....your finished product has the potential to arrive just like ours - embarrassingly incorrect. Any basic form of quality control checking would have instantly recognised the mistakes...the front cover image very obviously sideways! Images upside down and sideways throughout and not at all resembling the digital proof I approved. But this is clearly not a process implemented by the company, or else the error would have been picked up prior to the product being sent to me. Yes, I was refunded in full however now I'm needing to find an alternative company and completely re-do the project, and am left with nothing but a very sour experience and a mum who was overwhelmed with the sentiment of our gesture but clearly heartbroken - for both herself and us - by the quality and the fact we were having to completely re-do it all again. Papier weren't willing to compensate us for the cost of having to re-print elsewhere either. Save your time and go elsewhere to avoid disappointment.”

Helpful Report

Posted 4 years ago

Hi Mel, We're so very sorry to hear about your experience. Of course in this instance we were able to offer a full refund straight away as we were unable to resolve the issue with the image host and did not want to risk another photo book printing with the same errors again as we appreciate this is for a very special occasion. Papier Customer Service

Posted 4 years ago

“Highly Recommended Mother-in-Law delighted, Great quality and service”

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Posted 4 years ago

“What a lovely, personalized agenda/diary. Very classy. I spent a long time on websites, researching what would work for me and this was the winner. It is well organized and suits my purposes; daily entries and monthly calendars.”

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Posted 4 years ago

“Delivery was is good time, the product was well wrapped when arrived. Its perfect for what i needed - which was to plan a wedding!”

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Posted 4 years ago

“Aside from its beautiful products, Papier's customer service is always exemplary. I purchased all of our wedding stationery, and our wedding album, from them and they really do pride themselves on perfection. All queries were answered promptly and everyone was extremely helpful - particularly Ellie, who is a real credit! I would highly recommend using them.”

Helpful Report

Posted 4 years ago

Thanks so much for taking the time to write your review! We really appreciate it! I will pass this onto Ellie for you :) Looking forward to seeing you again soon! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“Beautiful book!”

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Posted 4 years ago

“Super cute products, great packaging, arrived in a timely enough manner. Easy to customize, I love these planners!”

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Posted 4 years ago

Thanks so much for your review, we really appreciate it! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“The price is I guess normal for a wellness journal as opposed to a planner. I really liked the layout although some things I found repetitive such as thankful for//what went well during the day, the paper was kind of thin too. I loved the meals part and space for thoughts and feels. I just sort of made my own use of the pages rather than strictly following each section- theres so much you can do with it really you can put whatever. I've now come to the last few pages of my journal and I love seeing how far I've come over the days.”

Papier 4 star review on 26th January 2022

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Posted 4 years ago

Thanks so much for taking the time to write your review. I will be sure to pass on your feedback to our product development team! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“I really like the planner but the only complaint I have is that print was a bit crooked.”

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Posted 4 years ago

“Was really simple to create the photo book and it was sent and delivered so quickly! Looks great”

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Posted 4 years ago

“Firstly a great site with some amazing products. I had an issue with delivery and the royal mail etc. A wonderful lady called Steph helped me out with everything and anything I asked. Got my parcel to the correct address (my mistake with a wrong number on the post) a refund in my account within days. A very understanding member of the team and an absolute credit to the company. Thank you so much Steph very much appreciated. Olivia x”

Papier 5 star review on 26th January 2022

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Posted 4 years ago

Hi Olivia! Thanks so much for such a great review! I will pass this onto Steph for you, no problem! Best wishes, Alicia Papier CS Team

Posted 4 years ago

Papier is rated 4.6 based on 17,429 reviews