Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It may have taken us nearly 2 years to do our wedding album but wow what a beautiful product papier created once we finally hit order!”

Helpful Report

Posted 1 year ago

“Excellent quality and customer service”

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Posted 1 year ago

“I love the quality, the cover es exactly like a saw and beautiful pages.”

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Posted 1 year ago

“I attempted to reach out regarding concerns of a possible error on my customized journal however have not heard back.”

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Posted 1 year ago

Sorry to hear this! I can see Nicole has got back to you but please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 1 year ago

“The paper is prone to bleeding, tearing pages out of it messed up a lot of the book & just the paper being thin makes me so sad 😭 Im gonna still use it but its just slightly disappointing):”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Mahalah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Did not meet expectations and when I emailed customr service with questions I had no response. What a waste of $70!”

Helpful Report

Posted 1 year ago

We're so sorry to hear that our response wasn't received successfully! We've reached out again via email now. Papier CS Team

Posted 1 year ago

“This is my second customized or personalized planner from Papier and I just absolutely LOVE it.”

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Posted 1 year ago

“Hi there! I ordered custom stationery, an address book, and a notebook. Everything was well packaged and made with good material. No complaints, thanks!”

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Posted 1 year ago

“Quality of the planner is not worth the price I paid for it ($94.82). Delivery was slow and customer service extremely poor. I requested a refund within a few days of receiving the product and was told they have a "no return" or exchange policy. I was told their products are "crafted specifically for the customer" which is why they could not accept the return. The planner I received did not have any personalization to it, whatsoever. I would not recommend this product.”

Helpful Report

Posted 1 year ago

Thanks so much for your review - we're so sorry to hear about the disappointment with your order and will certainly pass your feedback on. Sadly, as per our returns policy, we are unable to offer returns on our made-to-order products. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Beautiful quality and fast delivery!”

Helpful Report

Posted 1 year ago

“I got to customize my name on the book, the book contruction is beautiful, but the paper weight was thinner than I expected. I don't think I'll purchase again.”

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Posted 1 year ago

Thanks for your review, Jyotsna - so sorry to hear that! We'll certainly pass your feedback on. If you do have any photos of the issue, please feel free to send these over to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“I love the artwork and the quality of the pieces”

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Posted 1 year ago

“My cardstock weight was incredible! So pretty too!”

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Posted 1 year ago

“Great company”

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Posted 1 year ago

“Love this planner”

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Posted 1 year ago

“I loved the quality of the paper.”

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Posted 1 year ago

“Great quality product that arrived faster than expected. Very happy with the personalisation as well.”

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Posted 1 year ago

“I am very disappointed in my Papier notebook. For $43 I expected top quality and what I got was something I could have bought from Kmart for $10. The binding is wonky and the paper isn't nice and thick, it just feels like something very cheap and definitely NOT worth the money. Definately wouldn't bother buying again.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this, Wendy! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“My friend loved the notebook and pen. It's very good quality, and the designs are so pretty! I love how you can also customize it.”

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Posted 1 year ago

“Papier continues to make high quality products that are both durable and stylish. Their customer service team is also incredibly efficient and helpful. I will continue to be a fan of the Papier brand.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews