Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a few personalised cards from yourselves,I must say every card was beautifully made and was over joyed with them,give them a go,worth every penny xx”

Helpful Report

Posted 2 years ago

“I always get my daily planners from Papier! I love that new styles and colours come out regularly and the personalisation!”

Helpful Report

Posted 2 years ago

“Would not recommend, the notebook was really cheap and flimsy. When I complained, it took days to agree a refund and when I then ordered a replacement with expedited shipping, it failed to arrive and they didn’t care and said it was an issue with the delivery company and they couldn’t help. Much better stationery providers out there for the same price.”

Helpful Report

Posted 2 years ago

Thank you for your review, Vanessa! I can see Ellie processed a full refund on the missing item due to the delivery trouble, I do apologise for the disappointing experience here. Papier CS Team

Posted 2 years ago

“I liked the product I ordered very much, except for one thing--the paper is not completely fountain pen friendly. There is a slight show-through with fountain pen ink, and I always use a fountain pen. I think it's okay, still readable, but not as attractive as I'd hoped.”

Helpful Report

Posted 2 years ago

“My delivery was apparently damaged in transit. I received no updates about this, and after a few weeks had passed since I placed the order, I had to track the package to learn that it had been returned to sender due to damage. Papier did not contact me to provide any updates on this. So I still don't know if I will actually receive my order, or when that might happen. I hope and trust I will eventually receive this order, but since you asked...I guess you should know...you asked for feedback before I received the package and before I received any communication from Papier about the delay in the order. Not terrific customer service, but I trust it will work out in the end.”

Helpful Report

Posted 2 years ago

Thanks for your review, Jennifer - so sorry to hear this was returned to us by USPS! I've reached out to you via email so we can arrange a speedy replacement for you. Papier CS Team

Posted 2 years ago

“These personalised books make great gifts and come beautifully wrapped if you chose to select, you can customise them for any occasion and whenever I have given one as a gift they have gone down brilliantly !!”

Helpful Report

Posted 2 years ago

“Beautiful, quality card. Easy to use site, speedy delivery.”

Helpful Report

Posted 2 years ago

“Really great quality, swift delivery, love my new gratitude journal.”

Helpful Report

Posted 2 years ago

“I absolutely love Papier, I have been getting notebooks for a few years now for journalling. The choice is incredible as there is so much variety and new styles each time I order a new one. The quality is fantastic. I pack it many times a week in my suitcase and it never shows how much it travels with me. I will always use Papier for journals and notebooks because they are amazing! Thank you!”

Helpful Report

Posted 2 years ago

So great to hear! Thanks for your lovely review, Hanna! Papier CS Team

Posted 2 years ago

“I love my wellness Journal. On my 11th one. I use it every day.”

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Posted 2 years ago

“Beautiful card received for a loved one, so many designs and prints at a great price! Will definitely shop here again!!”

Helpful Report

Posted 2 years ago

“I never got my planner in the mail and the support is not helping me with my order. They just keep telling me to wait and wait.”

Helpful Report

Posted 2 years ago

Sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 2 years ago

“The notebook I received was very beautiful but the only complaint I have is that I had paid extra for shipping so it would get here in time for my friend's birthday and the package arrived 2 days later. I was very disappointed to have to go to her birthday party empty-handed.”

Helpful Report

Posted 2 years ago

Sorry to hear this, Rosa! We've processed a shipping cost refund for you now to compensate the delay. Papier CS Team

Posted 2 years ago

“I'm pretty disappointed in the service and quality. I ordered personalised samples and got very random different ones. The overall look was not as impressive as it seems online and the metallic foils don't shimmer as much as I thought they would.”

Helpful Report

Posted 2 years ago

Really sorry to hear this, Katharina! Please could you pop over some photos of the items received to support@papier.com so we can look into this for you? Papier CS Team

Posted 2 years ago

“I really love the colour as it's my favourite and this will great”

Helpful Report

Posted 2 years ago

“I messed up the spelling on my custom made planner and Nicole at the support team was so helpful and fast and made sure I was able to re-do my design for free”

Helpful Report

Posted 2 years ago

So glad to hear Nicole was able to help - I'll certainly pass on your lovely feedback! Papier CS Team

Posted 2 years ago

“This is my fourth year purchasing a planner from Papier and I couldn't be happier with their quality and service!”

Helpful Report

Posted 2 years ago

“I love Papier's daily planner! The habit tracker and meal planner specifically are such helpfuls tool. I've really transformed my days with this planner and on top of that there are such beautiful and fun designs to choose from! Papier products are a little way that I romanticize my to-do list. It's a little bit of a splurge for me to buy their products, but the quality is simply excellent and it's worth every penny, every time.”

Helpful Report

Posted 2 years ago

“I love the journals! Very high quality. My only gripe is the shipping cost to Canada and my recent shipment had border charges. I unfortunately cannot recommend if you live in Canada due to all the extra costs. I will have to find another brand unfortunately going forward.”

Helpful Report

Posted 2 years ago

Thanks for your valuable feedback here, Joel - I'll certainly pass this on to be considered going forwards! Papier CS Team

Posted 2 years ago

“Love love love Papier diary’s, the colours, the quality, the layout - all divine !”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews