Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i've bought a few products now from papier and i continue to do so because the designs and quality of the stationary is excellent.”

Helpful Report

Posted 2 years ago

“Danielle helped by filling in my order and it was delivered quickly. I had made a mistake on my first order and credit was given so I did not have to pay twice Which was extremely generous of Papier”

Helpful Report

Posted 2 years ago

“I love the mid-year planners! There is a new format this year. The 2023 version had 2 strings, which i got quite used to. The 2024 version only has one. I need 2 bookmarks!! That is why I only gave a 4 star review instead of 5. Im not sure I like the new format, and already know I like 2 bookmarks at minimum for this book. Other than that Papier is awesome!”

Helpful Report

Posted 2 years ago

“We were thrilled with the photobook we received! The quality of the paper and the layout were both stunning. It was exactly what we were looking for, and we couldn't be happier. I would highly recommend it to anyone looking for a high-quality photobook.”

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Posted 2 years ago

“Beautiful quality, designs, and packaging! Very pleased with my purchase.”

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Posted 2 years ago

“Lovely designs, high quality, responsive customer service”

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Posted 2 years ago

“I love Papier products. They are stylish, useful, and well made. I’m excited to use my daily planner to chart progress toward my goals each and every day.”

Helpful Report

Posted 2 years ago

“The quality of printed pictures is declining. My (second, replacement) order arrived with all 3 photos showing indents on different parts of the card framing the photograph. Not great”

Helpful Report

Posted 2 years ago

Really sorry to hear this, Kelly! Please feel free to pop over photos to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 2 years ago

“My book was a bit bent when it arrived and the printing quality is not very good. The photos aren’t as clear as they should be for high resolution photos. Nice product but I did expect better quality.”

Helpful Report

Posted 2 years ago

Hi Sarah, we're very sorry to hear that! I can see Nicole has been in touch with you to resolve this but just let us know if we can help further. Papier Customer Service Team

Posted 2 years ago

“Not a review about the products themselves, although very pleased, I would like to highlight exceptional service I revived while dealing with a missing package. Danielle was incredibly kind, speedy, and informative when helping me locate my missing package. Not only did she advise me on best steps, she also helped me identify the reason why the package was miss placed and corrected the information. She arranged a new order with expedited shipping so I receive my products in time for a friend’s graduation. Truly impeccable service and I am incredibly grateful.”

Helpful Report

Posted 2 years ago

“The photo book was a gift bit was easy to create and the photo book arrived quickly and well packaged. I am soooo happy with it !”

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Posted 2 years ago

“I love their journals and planners and their customer service has been outstanding!! They've been prompt, helpful, and made fixed a mistake in my custom planner super easy.”

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Posted 2 years ago

“Ive been a longtime customer and in the past few months, ive noticed the quality has gone downhill. The standard envelopes are lighter weight. The spiral notebook is like something you’d get at Staples. Disappointed bc ive been a fan for a long time.”

Helpful Report

Posted 2 years ago

Really sorry to hear this, Shelby! If you've received a particular item you're unhappy with, please do reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 2 years ago

“I use Papier for photo cards frequently and they always do a great job. After my granddaughter's wedding we all used them for 'thank you ' cards. Lovely.”

Helpful Report

Posted 2 years ago

“Lovely personalised diary arrived promptly. It was a leaving gift for an outstanding volunteer. Delighted with the gift!”

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Posted 2 years ago

“Thank goodness for Papier who send a card to my friends and family when I am unable to get one myself. Always reliable, always good value for money with a good quality card.”

Helpful Report

Posted 2 years ago

“Easy to use website, good price, wonderful quality, fast delivery. Absolutely no complaints and I’ll happily shop with Papier again.”

Helpful Report

Posted 2 years ago

“I’ve been using papier products for a few years now and they never disappoint! Such high quality materials and the products are just stunning! I don’t get planners from anywhere else anymore.”

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Posted 2 years ago

“High quality stationary that appeals to every personality. Beautiful designs and the customization is *chef’s kiss*.”

Helpful Report

Posted 2 years ago

“Design options, price, and fast shipping we’re some of the reasons I️ choose this company for my invitations. They turned out beautiful however I️ think I️ was Too tired when I️ finalized my design because I️ accidentally typed “septmeber” instead of “September.” I️ wish their system had a better spellcheck system because I️ was so upset when I️ received them. I’m still sending them out because everyone said it’s not noticeable. Otherwise they look beautiful and classy.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews