Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products with lovely designs, I look forward to reordering my academic diary every year.”

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Posted 2 years ago

“I love your diaries but I think to make it better you could add a bit where you can write your passwords. But apart from that I LOVE your diaries!”

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Posted 2 years ago

Love this idea - thanks for the feedback, Charlotte! Papier CS Team

Posted 2 years ago

“The book is lovely, however when personalising there is an issue on the site and I was unable to add a photo to the back. This means I now have a white rectangle on the back of the notebook. This is such a shame.”

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Posted 2 years ago

“Good service, website easy to order from”

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Posted 2 years ago

“We were over the moon with our wedding invites. They are so beautiful and very good quality.”

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Posted 2 years ago

“Lovely cards.. however be careful when you choose personalised photo cards. I just ordered one and hasn’t seen all the feint writing on the front. I changed the bold text but on my phone the feint text didn’t show up… so just wasted money on a card that says it’s from someone else.”

Helpful Report

Posted 2 years ago

Sorry to hear your order was placed without the default text removed, Bev! I've just reached out to you via email so we can arrange a solution. Papier CS Team

Posted 2 years ago

“I have ordered a few personalised cards from yourselves,I must say every card was beautifully made and was over joyed with them,give them a go,worth every penny xx”

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Posted 2 years ago

“I always get my daily planners from Papier! I love that new styles and colours come out regularly and the personalisation!”

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Posted 2 years ago

“Would not recommend, the notebook was really cheap and flimsy. When I complained, it took days to agree a refund and when I then ordered a replacement with expedited shipping, it failed to arrive and they didn’t care and said it was an issue with the delivery company and they couldn’t help. Much better stationery providers out there for the same price.”

Helpful Report

Posted 2 years ago

Thank you for your review, Vanessa! I can see Ellie processed a full refund on the missing item due to the delivery trouble, I do apologise for the disappointing experience here. Papier CS Team

Posted 2 years ago

“I liked the product I ordered very much, except for one thing--the paper is not completely fountain pen friendly. There is a slight show-through with fountain pen ink, and I always use a fountain pen. I think it's okay, still readable, but not as attractive as I'd hoped.”

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Posted 2 years ago

“My delivery was apparently damaged in transit. I received no updates about this, and after a few weeks had passed since I placed the order, I had to track the package to learn that it had been returned to sender due to damage. Papier did not contact me to provide any updates on this. So I still don't know if I will actually receive my order, or when that might happen. I hope and trust I will eventually receive this order, but since you asked...I guess you should know...you asked for feedback before I received the package and before I received any communication from Papier about the delay in the order. Not terrific customer service, but I trust it will work out in the end.”

Helpful Report

Posted 2 years ago

Thanks for your review, Jennifer - so sorry to hear this was returned to us by USPS! I've reached out to you via email so we can arrange a speedy replacement for you. Papier CS Team

Posted 2 years ago

“These personalised books make great gifts and come beautifully wrapped if you chose to select, you can customise them for any occasion and whenever I have given one as a gift they have gone down brilliantly !!”

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Posted 2 years ago

“Beautiful, quality card. Easy to use site, speedy delivery.”

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Posted 2 years ago

“Really great quality, swift delivery, love my new gratitude journal.”

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Posted 2 years ago

“I absolutely love Papier, I have been getting notebooks for a few years now for journalling. The choice is incredible as there is so much variety and new styles each time I order a new one. The quality is fantastic. I pack it many times a week in my suitcase and it never shows how much it travels with me. I will always use Papier for journals and notebooks because they are amazing! Thank you!”

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Posted 2 years ago

So great to hear! Thanks for your lovely review, Hanna! Papier CS Team

Posted 2 years ago

“I love my wellness Journal. On my 11th one. I use it every day.”

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Posted 2 years ago

“Beautiful card received for a loved one, so many designs and prints at a great price! Will definitely shop here again!!”

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Posted 2 years ago

“I never got my planner in the mail and the support is not helping me with my order. They just keep telling me to wait and wait.”

Helpful Report

Posted 2 years ago

Sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 2 years ago

“The notebook I received was very beautiful but the only complaint I have is that I had paid extra for shipping so it would get here in time for my friend's birthday and the package arrived 2 days later. I was very disappointed to have to go to her birthday party empty-handed.”

Helpful Report

Posted 2 years ago

Sorry to hear this, Rosa! We've processed a shipping cost refund for you now to compensate the delay. Papier CS Team

Posted 2 years ago

“I'm pretty disappointed in the service and quality. I ordered personalised samples and got very random different ones. The overall look was not as impressive as it seems online and the metallic foils don't shimmer as much as I thought they would.”

Helpful Report

Posted 2 years ago

Really sorry to hear this, Katharina! Please could you pop over some photos of the items received to support@papier.com so we can look into this for you? Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews