Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the concept, but the quality of what I receieved is not justified by the price.”

Helpful Report

Posted 2 years ago

So sorry to hear this, Kylee! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 2 years ago

“Absolutely brilliant, however delivery wasn’t great, paid £3.95 only for it to arrive late”

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Posted 2 years ago

“I was pleased with the efficiency of shipping!”

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Posted 2 years ago

“Great options and flexibility with design details! Love it”

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Posted 2 years ago

“I love the layout and quality of the planners. To be honest this is the first planner I have stuck with an entire year! I also got a desk calendar and have loved the quality!”

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Posted 2 years ago

“This calendar is so cute! I am used to all one month's info being together: the overview, then a do-to list for that month, then daily notes for that month. This one has all overviews of each month, then to-do lists, then daily notes for each month. Thankfully, it also has 2 bookmarks, so I can keep one on the overview and one in the notes. It is the best size to carry or put in my purse. The pages are thick and the cover is adorable. Really liking this calendar!”

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Posted 2 years ago

“Excellent designs and prompt delivery. The service was very good. Thank you.”

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Posted 2 years ago

“Quick delivery, beautifully packaged product”

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Posted 2 years ago

“I got my two daughters academic diaries and they were both lovely, the quality was fab and they both loved the personalisation!”

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Posted 2 years ago

“My daughter LOVED her year planner! It’s beautiful”

Papier 5 star review on 22nd September 2024

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Posted 2 years ago

“Great customer service & very helpful with returns”

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Posted 2 years ago

“Great quality photo book and very user friendly website. One of the best ways to celebrate your favourite moments and collect them in a very stylish way.”

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Posted 2 years ago

“Excited to receive my order but have waited 3 weeks for it.”

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Posted 2 years ago

We're so sorry for the inconvenience here. This is a very unusual experience and of course not in line with our usual standards. Thank you for your patience and your feedback! Papier CS Team

Posted 2 years ago

“Incredible quality and so easy to design! I always create my photo books with Papier, and they never disappoint.”

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Posted 2 years ago

“Great efficient service simple to order and we liked that any previous designs are stored once you log on. All orders arrived in good time”

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Posted 2 years ago

“Beautiful product, and the customer service was outstanding! I’ll definitely be purchasing from them again!”

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Posted 2 years ago

“I have bought hardback notebooks and diaries in the past and really liked the quality. I bought a spiral notebook this time and the quality and attention to detail is just not the same. If i knew this is what i would receive i wouldn't have bought it”

Helpful Report

Posted 2 years ago

I'm so sorry to hear this! I can see Maya has now assisted with a replacement, but please do reach back out to us at support@papier.com if you need anything else. Papier CS Team

Posted 2 years ago

“I have ordered a new academic diary every year for about four years! They always deliver on time, and I love all the designs. :)”

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Posted 2 years ago

“Hi, the card was lovely but it was a piece of a5 card with photos on which had been folded in half. It was quite expensive for what the card was. The content was perfect and the delivery was quick”

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Posted 2 years ago

“AMAZING!!! My front cover of my planner was accidentally messed up and the Papier Team sent me a new one completely free! They were so kind and helpful! My new planner looks beautiful! I love this company!”

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Posted 2 years ago

We're so happy to hear this, Charlotte! Thanks for your wonderful feedback! Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,470 reviews