Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,308 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used Papier consistently for a while now, mostly for cards. The selection allows personalisation or something that at least looks good for an affordable price.”

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Posted 1 year ago

“I had a great experience with papier - the product i received was perfect and more than i could've hoped for! It was exactly what I wanted and the customer support page was extremely helpful - they sent me a new planner rush order when my first order didn't ship correctly. I had the best experience and will definitely purchase again from them!”

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Posted 1 year ago

Thanks for your lovely feedback, Olivia - I'll certainly pass this on to Melissa! Papier CS Team

Posted 1 year ago

“I am so happy about my calendar week papier Being ordering for 3 years and I ove it Thank you Papier”

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Posted 1 year ago

“Wonderful company to buy from- exceptional product and customer service.”

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Posted 1 year ago

“Papier's packaging, paper quality and attention to detail is amazing. I loved everythign about my new diary and was very excited to use it! I love a good branding and Papier is doing it well. My friend also got one from my reccommendation and she loves a good notebook too! PS. My cats also approved of the packaging!”

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Posted 1 year ago

“Really really loved how the printing of my Save the Date for my custom design turned out. Was a bit disappointed with the envelope printing of the addresses which were some what smudged.”

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Posted 1 year ago

“Gorgeous notebooks, took a little time to come but well packaged when it did arrive.”

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Posted 1 year ago

“I really liked the style of notecards but the border was uneven on the printed version. I contacted customer service and they sent me new cards, but they had the same issue of an uneven border. They don't look particularly professional and I'm not sure if I'll be able to use them--this has been a frustrating process. I imagine other notecard designs might be better, but I don't think this design should be offered if it can't be reliably produced.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Brianna - this is certainly not in line with our usual standards! If you'd like to get in touch with us at support@papier.com with photos of the replacement order, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I love the quality of Papier's academic planner, but there were some features lost between last year's academic planner and this year's academic planner--there's no longer a recipe section or a finance tracker that I found helpful and there's now only one bookmark. These are small things but they make the product less impressive.”

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Posted 1 year ago

“I ordered place settings for my wedding to save writing them by hand, I picked the style I wanted and the process for filling in all the names was super easy and paid for them and they arrived 5 days later and kept informed of the process right throughout, when they arrived I was really happy and would buy again from here and thoroughly recommend.”

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Posted 1 year ago

“I have been anticipating purchasing a Papier planner for several months now, and was thrilled to finally purchase it with a 15% off code. I was not disappointed when I received the planner, complete with personalization exceeding my expectations. My only complaint was that the pages of the planner were slightly thinner than I was expecting, however I tested my daily use pens, and was happy to find that none bled through despite the thinness. Overall, very pleased!”

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Posted 1 year ago

“The placecards I bought were absolutely lovely - much admired by my guests. The quality of the card was good and the design lovely!”

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Posted 1 year ago

“Excellent as always. Excellent quality and delivery was rapid. I wouldn’t go anywhere else.”

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Posted 1 year ago

“Great quality notepads and journals with pops of colour to suit my current mood. I love mixing it up whilst keeping consistent with my journalling and with the wide range of colours and personalisation this is more than possible. Highly recommended.”

Papier 5 star review on 25th August 2024

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Posted 1 year ago

“I finally invested a lot of money into a planner thinking that it would be of very good quality, however that was not my experience. I really wished to return it but because I already started school and the planner took forever to arrive, I will have to keep it or invest in another planner later on. The cover of my planner honestly feels like paper and could easily bend which is not my ideal planner.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 1 year ago

“Papier has interesting and unique designs and is good quality most of the time. Was not as happy with my spiral bound planner and the quality of it, but have had good experiences with Papier in the past.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Jasmin! Do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I thought the paper was going to be thicker.. and I wish the months were right by the week not separated...”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here, Annika! We do display full details about the inner pages of our products on the product page. Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“The design and quality of the cover is very good, but the paper inside is so thin! I could not find a pen or pencil that is not visible through the paper on the back. Lots of papers show “ghosting” with certain pens, but I could read every letter from the back even when writing lightly in pencil.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Emily! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 1 year ago

“Absolutely brilliant personalised products, great as gifts for others and to oneself. Really wonderful quality but well priced and I cannot recommend it further. Customer support is also excellent when I had a missing item. Responsive and so quick in delivering replacement.”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback - I'll certainly pass this on to Nicole! Papier CS Team

Posted 1 year ago

“Everything was great! I only had one mi or problem with planner layout other than hat it got here quick and the quality is great”

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Posted 1 year ago

Papier is rated 4.6 based on 17,308 reviews