Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,309 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second year purchasing an academic planner from Papier! I love the selection of designs and personalization you can add to your planner. I love the improvements they have made to the academic planner layout. Papier is my current go to for a good and fun academic planner!”

Helpful Report

Posted 1 year ago

“It’s okay. The outside is cute but the paper is SUPER thin. You can see stuff you wrote from the other side and highlighters are an absolute no. Even the ones made for thin paged bibles. Kinda sucks since it’s an “academic” planner and many students have so many classes and assignments it’s helpful to be able color coordinate. Basic pen or pencil show through as well. Props cute cuteness but not very functional for a regular student”

Helpful Report

Posted 1 year ago

Thanks for your feedback - so sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into this further for you. Papier CS Team

Posted 1 year ago

“Beautiful stationery, the academic planner which I ordered had a very comprehensive layout. I also enjoy using the stickers I purchased to help bring more of a pop of colour to my planner, they are very cute. Overall very pleased with my Papier order! :)”

Helpful Report

Posted 1 year ago

“It’s been 3 weeks and I’m still waiting for my order to be received.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Iris! I can see Maya has processed a replacement for you which has now been marked as delivered, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 1 year ago

“Papier is truly a company I can always rely on for quality products. Their designs and personalization is unparalleled and if I could get all the letter writing paper I would.”

Helpful Report

Posted 1 year ago

“My planner came in the rain when I was also out of the house. When I got home the box was soaked and the planner was partially damaged by the water that soaked through.”

Helpful Report

Posted 1 year ago

Oh no - sorry to hear this, Grace! Please do reach out to us at support@papier.com with photos showing the issue and we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“So glad I found this wonderful company, love the cards and will be ordering again.”

Helpful Report

Posted 1 year ago

“Pretty good website, unhappy with the product.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I have used Papier for years for the photo books, which are easy to put together and beautiful. I ordered a framed photo print for the first time recently, however, and it is of such poor quality that I am feeling like I’ve been massively ripped off. The print resolution is fine but it’s been squished into a frame too small so that there are ripples across the entire picture. The mounting board has been (messily) taped down and sealed at the back of the frame so I can’t even try to rectify things. It just looks rubbish. Really disappointing and a waste of money. What’s almost funny is the sticker at the back of the frame saying that this was hand framed by someone - yes, badly! Oh and just to round it off there was a chip on the front of the black frame.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Cheryl! I can see Maya has now processed a partial refund for you. We will certainly pass your feedback on. Papier CS Team

Posted 1 year ago

“Bullet journal pages too thin to actually use as bullet journal, even with water based markers.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Shani! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Planner is beautiful good quality loved the customization”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Grace! If there's anything we can do to give you a five star experience, please don't hesitate to reach out to us at support@papier.com. Papier CS Team

Posted 1 year ago

“This is the first planner I have bought that I feel excited and motivated to use. I was recently diagnosed with ADHD, but have struggled with planning, time management and executive functioning my whole life, and bought this planner as an attempt to self-improve without using ADHD medication! So far, it has held my attention and is both straightforeward and acccesable (based on the two weeks of planning I have done). The design is so pretty as well!”

Helpful Report

Posted 1 year ago

Thanks for your great feedback, Hemlock - we're so happy to hear this! Papier CS Team

Posted 1 year ago

“i've had several different products from Papier to help with journaling which have been great but the photo album they delivered this month was exceptional”

Helpful Report

Posted 1 year ago

“I love my planner so much! Customizing it was a blast and it is one of the more affordable options I’ve found that doesn’t compromise on design or quality! I will absolutely be buying more. 10/10 recommend.”

Papier 5 star review on 18th August 2024

Helpful Report

Posted 1 year ago

“Love the diaries but please combined the full year planner with the daily planner- I need the weekly breakdown, meal plan and shopping list!!”

Helpful Report

Posted 1 year ago

“I love these planets this is my second time buying and they are perfect for a busy high schooler”

Helpful Report

Posted 1 year ago

“I loved my wellness journal notebook. The packaging is so cute and all of the pages are thoughfully curated. I also ordered a ball point pen. I would have given a five star review, but I paid extra for the shipping upgrade, and the ball point pen arrived late. That was extremely disappointing given that I paid extra to have it arrive earlier.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Elizabeth! We've processed a refund on the shipping cost paid to compensate the delay. Papier CS Team

Posted 1 year ago

“Great gift for my partner, she loved it and we will be purchasing more.”

Helpful Report

Posted 1 year ago

“Love this brand. Especially wellness and gratitude journal. Help me explore my journaling journey... thank you...”

Helpful Report

Posted 1 year ago

“Personalized Weekends Journal I purchased a personalized Wellness Journal. Is absolutely beautiful in design and quality overall, and the actual planner content is brilliant too (motivates you to write a little very day and become more aware of arras that need a little attention/yourself). However, shipping took a bit longer than expected and after just one week my book mark has already ripped (without heavy use/pulling). Maybe it’s just mine, but it’s not great quality for the price! (PS: I blocked my name out of the picture 🙂)”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,309 reviews