Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,462 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,462 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and good!”

Helpful Report

Posted 5 years ago

“Ordered some photos to be mounted in some hanging picture frame. It’s a shame for the price they don’t use glass in the frame. The wrong colour was sent for one of the frames but this was resolved very quickly by customer service and a new frame issued.”

Helpful Report

Posted 5 years ago

Hi there - I am sorry for any disappointment caused here! We use a high quality perspex, rather than glass, as this is more durable and safe during transit and is far less like to break. I do apologise there was an issue regarding your frame colour, but am glad to hear one of my colleagues resolved this for you quickly :) Best wishes, Alicia

Posted 5 years ago

“My granddaughter loved her gift!”

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Posted 5 years ago

“Incredible quality and service!”

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Posted 5 years ago

“Excellent!”

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Posted 5 years ago

“Our daughter LOVES her planner! Perfect gift. The first planner had some issues with the pictures but upon contacting customer service it was corrected and a new planner was sent quickly.”

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Posted 5 years ago

Thanks so much for your review - so glad to hear your daughter loves her new planner! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 5 years ago

“The design and the quality of their products is incredible. It is already my third Dairy and I love them. The Papier Team is amazing and super reactive. I had an issue with the customized designed of my order and they kindly reprinted it for me. Reach out to the team on WhatsApp, they get back to me super quickly, with solutions. Thank you again to Steph and Ellen !”

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Posted 5 years ago

Wow - thanks so much for such a great review Clara! I will of course pass this onto my colleagues for you! Have a great weekend, Alicia :)

Posted 5 years ago

“Absolutely beautiful wedding stationery. I can't wait for our guests to see their place names. They came beautifully wrapped. Very pleased with my order, thank you 😊”

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Posted 5 years ago

“I'm using Papier for all my greetings cards now. They are quick, reliable, good value. The cards look and feel good and there's a wide range of designs to choose from”

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Posted 5 years ago

“Brilliant service- thank you.”

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Posted 5 years ago

“Orders a photo book for Father’s Day. The book arrived empty without any images printed that I chose. They sent me a new one which never arrived! When they finally re sent it the book was still faulty and had no images in still!.”

Helpful Report

Posted 5 years ago

Hi there - I am so sorry for the trouble here! This is most unusual indeed! I can only assume this may have had something to do with the internet outage which occurred the week of father's day. If you can please email us on support@papier.com, we can get the order re-submitted with the images within the book for you. Apologies again! Alicia :)

Posted 5 years ago

“Lovely personalised notebook, delivered fast and in very nice packaging.”

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Posted 5 years ago

“Good quality”

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Posted 5 years ago

“I was looking to get a wedding photo printed and framed for a reasonable price, and this was the perfect answer. In addition, I made a mistake on the caption and staff quickly responded to my query, helpfully suggesting I cancel my order and credit my account so I could correct the problem. Delivery was prompt (but unfortunately delivered to the wrong house). The photo looks great on the wall. Many thanks!”

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Posted 5 years ago

“Great products and really helpful customer service, accidentally brought the wrong item for a gift and Steph was so helpful in helping me sort it out!”

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Posted 5 years ago

“My favourite notebooks. Won't buy anything else. The perfect present!”

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Posted 5 years ago

“Lovely cards!”

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Posted 5 years ago

“Lovely quality. Much nicer than other personalised card companies. Will definitely use in the future. Thank you x”

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Posted 5 years ago

“I bought a personalised notebook for my sister, my niece, and myself. The shipment was fast -- I had received the notebooks within three days, which was a pleasant surprise. The quality of the notebooks are top notch, with thick paper. Overall, I (plus my sister and niece) am happy with the products.”

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Posted 5 years ago

“I ordered a personalised ‘bullet journal’ style notebook. It arrived beautifully packaged and is gorgeous! I’ll definitely be ordering more in the future for friends and family birthdays etc.”

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Posted 5 years ago

Thanks for a great review! This is much appreciated! We hope you enjoy your bullet journal! Best wishes, Alicia :)

Posted 5 years ago

Papier is rated 4.6 based on 17,462 reviews