Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous quality thankyou personalised cards . Love receiving these for myself and adore giving them at gifts”

Helpful Report

Posted 1 year ago

“Cards are stunning, absolutely chuffed with them. Only thing I would say is the papier black logo is way too prominent and I was about not to purchase because of that. It is sitting right beneath the christmas card’s signatures in bold black lettering. Apart from that, great.”

Helpful Report

Posted 1 year ago

“Always the best for printed, framed & personalised photos. I never go anywhere else!”

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Posted 1 year ago

“Beautiful quality of the hard back book & the photos. Also speedy service. Very impressive. I’ve ordered 6 books in total.”

Helpful Report

Posted 1 year ago

“Can't give a true review as I never received my order we are trying to get my money back by putting in a claim to Royal Mail”

Helpful Report

Posted 1 year ago

So sorry to hear that your order didn't arrive safely, Alison! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Products are great. But that’s if you can receive them. They’ve unfortunately picked the absolute worst courier company in Australia called “Couriers Please”. If you’ve had the unfortunate experience of having someone delivered (if at all) by this company, then you’ll know what I’m talking about. I ordered 2 weeks ago, Couriers Please said they delivered it, no photo evidence, no description where they left it, nothing. You cannot call them, instead fill out a form on their website and wait for a call back. It’s been 5 days and no one has contacted me. I told Papier and they asked me if “have I checked the delivery location?” — sorry, are you serious? Why would I report it as missing if I hadn’t. Amazing. I’m still waiting for a re-order. Couriers Please will not contact you, if it’s lost, you simply have to hope Papier will reorder for you. Papier, out of respect for your customers, choose a better courier Company instead of the cheapest.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We're so sorry for the disappointing experience here. I can see Nicole has assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 year ago

“I recently purchased travel journals as Christmas presents from Papier, and I couldn't be happier! The journals are absolutely lovely—high-quality and beautifully designed. The delivery was prompt, arriving even ahead of schedule, which was a delightful surprise during the busy holiday season. Highly recommend for anyone looking for thoughtful and reliable gifts! ✨”

Helpful Report

Posted 1 year ago

“Beautiful, quality cards and delivery was on time.”

Helpful Report

Posted 1 year ago

“Very impressed with Papier, the quality is excellent and we are so pleased with our wedding invitations.”

Helpful Report

Posted 1 year ago

“The 2025 diary for my daughter’s Christmas present has arrived. I am very pleased with it. The paper is of high quality and I really enjoy being able to personalise the front cover for her. The only annoying thing is that it mentions ‘Papier’ inside the box and one cannot get rid of it not change the colour, it’s black. I do not expect advertising to be on the front nor in the title and name panel. The diary is beautifully organised and my daughter uses all aspects of organisation within it. It has become a little Christmas tradition for me to gift her a new Papier diary every year, which she requests.”

Helpful Report

Posted 1 year ago

“The personalised product was absolutely beautiful. One star withheld as delivery took several days longer than stated.”

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Posted 1 year ago

“The quality and design are excellent, with great personalisation options. Delivery is always prompt, and I've always had a high level of service. Papier is my stationery retailer of choice!”

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Posted 1 year ago

“Good but envelope liner is printed,”

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Posted 1 year ago

“Relatively happy with the books I received. Some of the binding was a bit loose on one of the journals and the other had been bent a bit. Given the price, I’d expect a bit better. However, I was pleased nonetheless.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Ella! If you'd like to get in touch with us at support@papier.com with photos of the damage, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“Beautiful personalised diary Great quality”

Helpful Report

Posted 1 year ago

“I love the overall vibe and aesthetic of this company! All of the designs are very cute and make me appreciate having something pretty to keep my notes in.”

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Posted 1 year ago

“The paper is excellent quality but only worth buying when there is a sale. Also I sent it as a gift and my gift message was not in the box so my friend had to guess who sent it.”

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Posted 1 year ago

“I love Papier notebooks and planners. They are beautifully designed, high quality, and the personalization makes them such fabulous gifts. I just keep coming back for more.”

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Posted 1 year ago

“Nice, but not worth the money due to printing errors within the planner itself.”

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Posted 1 year ago

“Created a lovely card using the customisable templates Papier has and it was super quick and easy! Order arrived packaged safely too, would definitely use Papier again.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews