Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High price, high shipping, okay quality”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I will certainly pass this on. Please feel free to reach out to us at support@papier.com if you do have any issues with the product quality. Papier CS Team

Posted 1 year ago

“Gorgeous card! Fast delivery. Thank you!”

Helpful Report

Posted 1 year ago

“Very impressed in the past but the latest card had a very washed out imagine and the paper quality did not seem up to the standard of products received in the past. Overall a little disappointed.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Rich! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“good quality and very helpful with the chat assistant”

Helpful Report

Posted 1 year ago

“This is probably my 15th purchase and it is the most disappointing. The color of the cover is off and the customization print is also not as pleasing. I love these journals but I don’t like my last one.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Pam! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into. Papier CS Team

Posted 1 year ago

“The quality is reliable, and the designs gorgeous - though I'd love more monochrome designs, or silver embellishments, please! My orders are always exactly as I've designed them, and they are delivered promptly.”

Helpful Report

Posted 1 year ago

“A beautiful memento of my daughter's wedding”

Helpful Report

Posted 1 year ago

“Excellent quality, product options, service. Wonderful across the board.”

Helpful Report

Posted 1 year ago

“Good quality and value for price”

Helpful Report

Posted 1 year ago

“Hello I have been meaning to contact you as originally very happy, but I was looking through the book only for the second time and a page came out :( definitely not the quality I paid for. I looked around at nana different photo book stores and I came to Papier because I wanted a top quality book that would last a long time as this was a very special book for my dad who past away. I have now looked again and all the pages are coming loose.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Jacqui! If you'd like to reach out to us at support@papier.com with further photos of the damage, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Love the style and customization I get to make for my academic calendar. I do recommend!!”

Helpful Report

Posted 1 year ago

“Although more expensive than a high street diary, the quality of the product is worth the extra cash. This is my second purchase and I am sure I will use Papier again; beautiful diaries, journals and other stationery. Personalisation is a nice extra too.”

Helpful Report

Posted 1 year ago

“I ordered a financial planner and wellness journal for myself, and a recipe book for my mother. We are both in love with the design and quality of Papier! I can’t wait to order personalized stationary! 😍”

Helpful Report

Posted 1 year ago

“the most beautiful, aesthetic planners”

Helpful Report

Posted 1 year ago

“3rd year ordering a diary from Papier and about the 10th ordering anything! I love love love their products! The quality is amazing and you get exactly what you see!”

Helpful Report

Posted 1 year ago

“I love papier!! everything is great quality!”

Helpful Report

Posted 1 year ago

“Great quality! Love the design options for the covers. Will definitely purchase again.”

Helpful Report

Posted 1 year ago

“Ordered three samples of save the dates for my wedding on August 13th, when it had been ten days I emailed and was told the order had been lost, so they reordered and I was told it would be there in three days. The order ended up coming on the 28th August. Considering it was only three samples, I’m worried that if I actually order the full set of save the dates, it will take months to arrive. It’s a shame because I love the design and would want the full set, just put off by how long it took to arrive.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Joanne! We've now processed a refund on the postage cost paid to compensate the delay. Papier CS Team

Posted 1 year ago

“Love my wellbeing journal. Really helps me plan, focus and reflect. It’s thank you.”

Helpful Report

Posted 1 year ago

“I love Papier, great designs, good value and easy to order”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews