Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,309 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE these beautiful planners and recipe book. They are both so well made and beautifully designed. I so appreciate them!”

Helpful Report

Posted 1 year ago

“Fast processing and delivery time, product was as described, great quality.”

Helpful Report

Posted 1 year ago

“Great quality and delivered on time!”

Helpful Report

Posted 1 year ago

“LOVE LOVE LOVE! I use the bespoke notebooks to send to one-to-one clients as a treat. The quality of the paper makes what they write in them have more importance.”

Helpful Report

Posted 1 year ago

“Quality of card was not great for the price, and delivery took 6 days instead of next day delivery so it missed the event.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Emily! We've processed a refund on the postage fee paid to compensate the delay. With regards to the quality, do feel free to reach out to us at support@papier.com with photos of the item so we can look into this further. Papier CS Team

Posted 1 year ago

“I really love the front but I would have liked the back to be blank so that we can write on that side as well.. it would be great if there was an option on the classic or thin boarder cards to have a white back…”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Elisabeth - I'm sorry to hear that! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 1 year ago

“There was no way to show who sent the gift or wish them a Happy whatever. I had to ask if the recipient got the journal because no shipping or delivery confirmation. Very poor. Won’t use again.”

Helpful Report

Posted 1 year ago

Sorry to hear that! I can see from the tracking that your order is marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. We do have a free gift message option for orders of any gift products, but I'll certainly pass your feedback forwards on this! Papier CS Team

Posted 1 year ago

“Great quality cards”

Helpful Report

Posted 1 year ago

“Very good quality and super cute designs.”

Helpful Report

Posted 1 year ago

“I had an error in my order which was completely my mistake and papier customer support was amazing. I got a response at 9PM at night from a friendly helpful member of the team. They helped me resolve quickly at no extra cost and made me feel so relieved. I cannot recommend papier enough excellent quality products to boot!”

Helpful Report

Posted 1 year ago

“I was having problems with a very old photo I had sent over to be used for a Birthday card. Melissa tirelessly helped me sort it out with patience and advice well into the lateness of the evening. All I say it was fantastic customer service.”

Helpful Report

Posted 1 year ago

“This is the BEST planner out there - thanks Papier!”

Helpful Report

Posted 1 year ago

“We were impressed how quickly a customized planner came for my daughter’s birthday. She loved it!”

Helpful Report

Posted 1 year ago

“Excellent choice of cards”

Helpful Report

Posted 1 year ago

“Good quality. My niece loved it”

Helpful Report

Posted 1 year ago

“Excellent customer service out of ours prompt response. Warm friendly response to put me at ease immediately. I thought I’d ruined our order making an error and Melissa helped me resolve quickly and honestly is my hero I’m so so grateful.”

Helpful Report

Posted 1 year ago

“Loved our photo book! The photos were high quality and glossy, looking exactly like our digital copies!”

Helpful Report

Posted 1 year ago

“My new mid year diary arrived on my birthday and I love it!!! It’s become a tradition to start my new year with a new diary and this years is so pretty!!! Been busy planning my new year resolutions …. Thank you Papier gorgeous quality and a great design inside. A loyal fan and diary connoisseur who switched from Smythson”

Helpful Report

Posted 1 year ago

“Awesome product - the paper is superior sturdy and printed with a timeless look, everything from the texture to the interior of the envelope is curated to indulge the senses.”

Helpful Report

Posted 1 year ago

“Utterly delighted with the name cards and A1 table plan I ordered for our wedding - easy to order, excellent value for money and I'm impressed by the quality of the paper and card. Thank you!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,309 reviews