Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i use this company a lot, easy to use and great prices”

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Posted 10 years ago

“Was a bit slow to response but provided me the label I need.”

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Posted 10 years ago

“quick and easy to deal with. problem solved in seconds”

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Posted 10 years ago

“Excellent service from Sammie she is very efficient .many thanks sammie”

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Posted 10 years ago

“Nicola, was amazing, she solved my problem in seconds, thank you so much”

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Posted 10 years ago

“Nicola was very helpful after I put the phone number in the incorrect format.”

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Posted 10 years ago

“Nicola was very polite and helpful and hopefully the issue with be resolved.”

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Posted 10 years ago

“Nicola was the one who I contacted, she was very helpful and patient. Will use Parcel2go again. Very pleasant staff.”

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Posted 10 years ago

“after speaking to 3 different operative nicola has sorted me out without any problems well done nicola many thanks”

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Posted 10 years ago

“Nicola, My live chat host was very responsive, she dealt with my issue's very promptly and the process was pain free! Thanks :)”

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Posted 10 years ago

“Nicola was absolutely fantastic and extremely efficient in her response and answered all questions very professionally and to the best of her knowledge you should be honoured to have such an exemplary employee on your books :)”

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Posted 10 years ago

“Nicola has been helping me cancel an order.”

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Posted 10 years ago

“I have now used Parcel2Go for 2 parcels to my son in America. And the service was excellent. Easy from the first booking online, to tracking to delivery. And fantastic price. Instruction of what to do for packing and customs was very clear and very informative. We just dropped the parcel off at the local Herme's pick up point, and the tracking began from that moment. And with weekends included , they only took about 5 days to get to my son.. Absolutely fantastic... I would highly recommend Parcel2Go to anyone. AS long as you follow all instructions , then no problems. And I even emailed them afterwards to show my appreciation. and had a great reply from Peter Chandler, thanking me. So it was also good to get a personal reply from him. Thank you Peter, and thank you Parcel2Go.”

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Posted 10 years ago

“Had a fantastic experience with Parcel2Go. Delivered my parcel as advertised and very friendly customer service.”

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Posted 10 years ago

“Used parcel2go to send parcel. Was collected by UPS and got lost. No phone number to resolve problem so took 3 weeks emailing to discover and confirm that item is lost and location unknown. Every single time after contacting parcel2go was promised to Obviously awaiting side is unhappy as couldnt provide answer where is item. Now trying to claim money for lost parcel and it's a night mare. So many rules created to avoid compensation. First of them, make sure person who collects items gonna provide You with Proof of Collection. Second to claim Your money back You'll need Proof of non-delivery, when so simple to check tracking number and it's shows item was collected but not delivered. And finally Proof of value. All these conversations by emails and online chat - forget phone.”

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Posted 11 years ago

“whether it was sent like it or it happened on route I cannot say. 2 parcels I have received have been partially opened. Not happy. D.B. Keele road Newcastle under lyme staffs.”

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Posted 11 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews