Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needs a contact phone number, all this livechat stuff takes too long. But the person i spoke to was very helpful”

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Posted 10 years ago

“Highly recommended, their charges are reasonable and staff very helpful in the unlikely event that you need to contact them for anything.”

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Posted 10 years ago

“I would highly recommend Parcel2Go to anyone. I have been using this company for a while now and I couldn't fault them. Not only the cheapest that I have found, the website is easy to use and navigate around, payment and tracking are easy to use, there's just no hassel whatsoever. The collection/delivery drivers are always polite and cheerful and every parcel I have sent has arrived safely and securely to it's destination well within the time frame given, totally without any hiccups. Also the on-line help is great, they are always polite and eager to help. I have only ever had to get in touch due to my own personal error or to cancel a collection/delivery etc. But each time I have, the customer service reps have always been great, giving me any help or advice I've needed etc”

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Posted 10 years ago

“excellent :)”

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Posted 10 years ago

“Sammie was very quick to respond to my query. It was quickly sorted - a very good service. Thank you.”

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Posted 10 years ago

“Prompt help with live chat from Sammie, very helpful & polite.”

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Posted 10 years ago

“I send all my parcels through the website now, I find it works very well. When I had an issue and needed to contact customer support they were very helpful and friendly.”

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Posted 10 years ago

“Sammie was very helpful with my query. Thank you so much. Xx”

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Posted 10 years ago

“great chat, really helpful, great service, where would parcel 2 go be without great reps”

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Posted 10 years ago

“friendly, solution-oriented. good CS”

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Posted 10 years ago

“Sammie, replied very promptly to my request and quickly resolved my problem. excellent service. thank you Sammie”

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Posted 10 years ago

“Sammie solved the problem I had very quickly. Was very impressed”

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Posted 10 years ago

“Very helpful, straight to the point and got my query sorted. :-)”

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Posted 10 years ago

“Bit nervous about the lack of phone support when something goes wrong, but the online chat operator came through and was really helpful.”

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Posted 10 years ago

“Booked through Parcel to Go on Friday for a collection on Monday via Yodel. However they never arrived, turns out they only collect between 7-7pm and as we are a company we are only open 9-5. I used the live chat to rebook the collection and had a really helpful girl named Sammie, it was quick and easy and she rebooked us through UPS for a collection the same day by 5pm. We use Parcel to Go often and have never had a problem before however we will no longer be using Yodel due to their time frames!”

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Posted 10 years ago

“I HAVE JUST HAD A PARCEL DELIVERED BY PARCEL2GO LAST SATURDAY 30th MAY 2015. (SO WHAT YOUR THINKING). HOW ABOUT A CHEAP DELIVERY FIRM SENDING REGULAR UPDATES VIA E-MAIL ABOUT YOUR PARCEL,WHERE IT IS AND WHEN IT WILL ARRIVE ALMOST TO THE MINUTE. THAT IS WHAT PARCEL2 GO DID FOR ME. THE BEST OF ALL THE LASS THAT DELIVERED IT WAS VERY CHEERFULL AND POLITE BY THE WAY THIS WAS 7.45 AM AND LIKE I SAID IT WAS A SATURDAY. GOD KNOWS WHAT TIME SHE STARTS OF A MORNING BUT FOR ME AND PROBABLY MANY OTHERS WEEKENDS IS MY TIME OFF. VERY WELL DONE TO PARCEL2GO I STRONGLY RATE THEM WITH 5 STARS THERE GOOD THERE CHEAPER THERE PARCEL2GO.”

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Posted 10 years ago

“Friendly customer services that sorted out the mistake I made very quickly. Thanks for a great service yet again.”

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Posted 10 years ago

“Have used this company several times and been happy with the service, when using the 'Drop Off' option.”

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Posted 10 years ago

“very helpful and great experience”

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Posted 10 years ago

“live chat is an excellent service Sammie solved my problem right away”

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Posted 10 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews