Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extortionate Surcharge – Then just blamed courier”

Helpful Report

Posted 8 years ago

Hi Andy, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared or incorrectly packaged parcels in order to compensate for the extra time it takes to process them. I can see you are currently disputing this charge with us and we have requested further information on this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“I posted a 6 foot X 3 foot parcel in all its original packaging paying extra for next day delivery. Thinking the item was well packed and never opened I didn't think it warranted extra insurance for damage due to never being opened, it was a returned item. Not for one minute did I think it would get lost being such a large item. But ... yes they lost it. I will never use Parcel2go or TNT for that matter who sublet to Psrcel2go.”

Helpful Report

Posted 8 years ago

Hi Mr Tighe, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I will email you from the order about this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Be warned, parcel2go.com now have a nasty "habit", some might say fraudulent con. What they do is quote one rate when you book a parcel (correctly, entering the correct weight and size) and then demand more once the parcel has been collected. They do this under the guise of saying the courier, UPS for example, have demanded more for sending a parcel that is over the size / weight specified, then demand you provided photos of the box being measured when you contest this (of course, the box now having gone, you can not do this). Parcel2go refuse to contact the courier to get the details from them on the size / weight they have. Hmmmm, I wonder why.”

Helpful Report

Posted 8 years ago

HI Mark, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared items or incorrectly packaged parcels in order to compensate for the extra time it takes to process them. I can see you are speaking to our reconciliation department about this and they have asked for further details to help you. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Very bad company curier signed for me and no delivered”

Helpful Report

Posted 8 years ago

Hi Aranus, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I will email you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“This is the worse courier service I have ever known. I paid for a collection and delivery over 1 month now, My sister waited for them, on the collection day and no one turned up. Since then up till now, my parcel have not been collected. There is no contact number, nobody to speak to, no refunds, no nothing. Please, nobody should ever consider using parcel2go, try and read other reviews except you don't care.”

Helpful Report

Posted 8 years ago

Hi Judith, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. As you have not contacted us, we would be unable to process a refund for this without the customer confirming cancellation and refund. I have located your order and will contact you from here. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“DO NOT USE PARCEL TO GO..!! They lost my package, have been very UN-helpful to the point of extremely rude. The refuse to help to locate the item and just state it is lost and they cannot do anything. The package went missing as soon as it was handed to the courier for delivery so it is quite obvious the courier STOLE THE ITEM however they are refusing to contact the courier to investigate. I will NEVER use P2G again and I will NEVER recommend it to anyone to use It is by far the WORST COMPANY I HAVE EVER DEALT WITH - shame there isn't an option for zero stars.”

Helpful Report

Posted 8 years ago

Hi, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I will contact you from the order to discuss this further with you. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“How is it possible to lose a parcel, tracking note states that the parcel was left in an outhouse. It was either never left there or someone stole it from where it was left. Customer service is unhelpful and claims for a refund take 14 days!”

Helpful Report

Posted 8 years ago

HI, I’m really sorry to hear you haven’t had your parcel delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I will email you from the order. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“Waited in for 12 hours for a parcel to be collected, it wasn't, they had no answer as to why, or what would happy next. Someone then turned up 2 days later to get it, with no announcement they were coming. Item was then marked as delivered, but wasn't. When I queried who signed for it, the info came back that actually there was no record of it being signed for, and was actually lost! And was told, I could have my money back, but I should have insured it. Nightmare!”

Helpful Report

Posted 8 years ago

Hi Katherine, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I will email you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“The worst courier company with which I had a job! Consignments from England to Bulgaria number: P2G39662088 can not arrive a month. And not only that but lie in tracking information! I work from home and am available 24/7. A tracking information allegedly attempted delivery, but I'm gone. Not recommend them never use them! I have not yet received package!”

Helpful Report

Posted 8 years ago

Hi Nikolay, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. If you could provide your parcel reference number (beginning with ‘P2G’), I’d be more than happy to contact the courier on your behalf to find out the current status of your parcel. You can email me with your P2G number at online@parcel2go.com. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“I have spent hours trying to contact this company by telephone. They have numerous contact numbers but none of them ever get answered. On one occasion I was on hold for over 1 hour, probably at a premium rate. This is the most disgusting con company I have ever had the misfortune to deal with. Trading Standards will be getting a call but they are probably already aware of their dodgy and disgusting way of treating their customers. BEWARE! DO NOT USE THEM!”

Helpful Report

Posted 8 years ago

Hi, I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. Please be aware that there are a handful of fraudulent numbers being shared online that are claimed to be the number for our customer services department. Please do not call these numbers, as you’ll be put on hold and charged for your time on the line. We do not currently have an inbound telephone number, so any you find online are fraudulent. I have located your order and will contact you from this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“They are cheap”

Helpful Report

Posted 8 years ago

“Utterly crooked company with drivers that lie and forge signatures! In my case a delivery was claimed and my signature (false) provided. The company has INSISTED it has been delivered. Problem is I have dated and timed CCTV on my Gate, Drive and Door that PROVE beyond doubt that there was no delivery! My Item has been stolen by the courier or their driver! Unless I get this resolved I am going to the police this week about it”

Helpful Report

Posted 8 years ago

Hi Andrew, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have your order details and will contact you from this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Beware. Like a previous reviewer I got caught out by the change in Hermes pricing structure. On the first screen on Parcel2Go website it asks for the weight and whether parcel is longer than 1m. I gave the weight but ignored the size button since the parcel was well within 1m long. On the next screen I chose My Hermes 2 day (top option) just as I had done for posting parcels before Christmas not realising this option now has a size restriction (45cm) and there is another My Hermes option further down for larger parcels (off screen unless you scroll down) I therefore unwittingly chose the wrong one and have been asked to pay a further £3.41 (£4.09 including VAT) , £2.50 of which is a handling charge. I feel that if I give an accurate weight and agree that my parcel is no longer than 1m then I should be directed to a screen that gives me prices for that spec alone. Also like many previous comments I could find no immediate help contact details and came across this review site by chance. N MacDonald P2G39958136”

Helpful Report

Posted 8 years ago

Hi, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. If you feel you have grounds to dispute this charge, you can do so https://www.parcel2go.com/content/surcharge-info To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. On the first page of the booking process, you have chosen a small parcel service, however, seems the item is a medium parcel. The service does show the description saying that your parcel needs to be under 2kg in weight, 45cm x 16cm x 35cm and if this is over, could calculate a surcharge, Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Booked a delivery to Switzerland for collection by DPD Air Express (1-3 days!!!) on 19 December. Was told it will arrive 22nd at the latest, in time for Christmas. The parcel arrived on 6 January(!!!), late even for the New Year. This looks like a major failure of DPD and especially Aramex payment company, but since there is no feedback channel P2G should have dealt with them (of course they have not). The Aramex provided a broken link for payment of custom fees and no phone number to contact them, then finally on 30th (a week later!!!) sent a text with a phone number. The recipient got the bank account details, paid immediately. On 3rd(!) got an email from Aramex confirming the payment and a confirmation the parcel will arrive in 48 hours. After 48 hours (on 5th) the recipient called Aramex and was told nothing was sent since there was no payment. Absolute mess. After some arguing the recipient was told the parcel will be sent and arrive next day, and the recipient will get a call back. Of course, no call. Nothing in DPD tracker. Tried to call them next day, the worker insulted the recipient by claiming all this is their fault. The customer support is at the same level. All they say in every email is "we have no control over customs" ignoring any arguments about their own failure. Stand off!”

Helpful Report

Posted 8 years ago

Hi PT, I’m really sorry to hear your parcel was delayed in transit. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. We previously made you aware that the item was delayed due to Customs and this has been explained in the email thread between us. Dianne Fisher

Posted 8 years ago

“Booked My parcel to be delivered back to Poland for a return of brand new bearing component item was supplied to me new but wrong part number. I dropped off my parcel booked by Parcel 2 Go at a Street Locker Box with the appointed courier ' IN - POST' From then on the parcel was tracked to East Midlands Airport then it just stopped and appears now to be LOST ! I tried contacting parcel 2 Go online chat on 10 occasions, the operatives are all very polite but had no effect on finding the lost parcel, i even contacted In-POST in Poland to try and get some tracking update but they say the parcel has never left the UK. I then attempted to claim compensation from Parcel 2 Go this has now taken nearly a month and the claim has now been closed with No communication despite providing proof of purchase documentation etc as requested. Now I am £133.00 out of pocket plus the original delivery invoice from Parcel 2 Go , not to mention hours wasted trying to speak with online chats and calling Poland, The whole Parcel 2 go Organisation seem happy enough to take their delivery charges from me but not able to compensate me when they loose my parcel. I have used Parcel 2 Go on Previous occasions without problems but this episode has left me very annoyed and poorer. I don't think i would recommend the parcel delivery service of Parcel 2 Go to anyone ! Buyer Beware!”

Helpful Report

Posted 8 years ago

Hi, I’m really sorry to hear your parcel was not delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. If your claim for compensation isn’t being accepted, it could be the case that the parcel in question was sent without Parcel Protection. Adding Parcel Protection to a delivery covers your parcel for a set amount in the event of damage or loss, so it’s necessary to have taken out Parcel Protection in order to make a claim for the full amount. Unfortunately, this was not taken out, meaning that the claim would not go through for the full amount. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“I used Parcel2Go/Hermes to send a painting, very well wrapped in bubble wrap and cardboard, it took 4 days to deliver and arrived punctured through all the layers of packaging and into the canvas in several places. They refused to accept liability for the mishandling of the parcel, costing me a sale,£500 which had to be refunded to the buyer and the original which is now unsaleable. There was no formal complaints procedure, I got handed to a supervisor who told me that they didn't cover 'pictures' and I could make a claim for £20 - less than the cost of the packaging. Next time I will use a taxi, it would have cost me less. I can't imagine what they did with the parcel to cause so much damage.”

Helpful Report

Posted 8 years ago

Hi Joanna, I’m really sorry to hear you had issues with the parcel delivery. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. Please be advised that there are some items that we can only compensate for loss and not damage (like particularly fragile goods), and some items we can only compensate for damage and not loss. Unfortunately, this includes Painting/Pictures, Framed Painting/Photograph, Picture Frames. I will email you in regards to this issue. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“VOID AVOID AVOID!!!!! - THEY MANAGED TO LOSE A 2.4KG PARCEL WHICH WAS 48CM BY 30CM BY 25CM, GOT COLLECTED THEN MAGICALLY DISAPPEARED. NEVER EVEN GOT TO THE DEPOT! THEY COULDN'T CARE LESS AND NEVER EVEN AWARDED COMPENSATION FOR THE 16 DAYS IT TOOK TO TELL ME IT CAN'T BE FOUND! WEBCHAT WAS USELESS HAD GO THROUGH FORUMS TO FIND AN EMAIL ADDRESS AS THEY DO NOT PROVIDE ANY DETAILS TO CONTACT THEM EXCEPT THROUGH LIVECHAT!!! NOT WORTH THE TIME OR MONEY!!!”

Helpful Report

Posted 8 years ago

Hi Nyx, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have your order number and will contact you from this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Robbers once again i have fallen for the sting your parcel was bigger than you said, no it was not just another SCAM by a company whose reputation is going to the dogs, Parcel2go get your act together your system is pathetic. D K neller”

Helpful Report

Posted 8 years ago

Hi, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. If you feel you have grounds to dispute this charge, you can do so here - https://www.parcel2go.com/content/surcharge-info To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. I have emailed you in regards to this. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“I wish I had read the reviews before using this company. My parcel was collected on time 3 days ago. Still no update on the tracking it just keeps saying collected. Not interested on the live chat either. Very disappointed....”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I can see that this parcel was collected on 26.01.2017 and is out for delivery to the next courier today, who will continue with the delivery of the parcel. This has tracked everyday over the previous few days. I have emailed you about this matter. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Advertising services that they do not fulfill”

Helpful Report

Posted 8 years ago

Hi Korey, I’m really sorry to hear you haven’t had your parcel delivered yet. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. The item was dispatched on 18.01.2017, however has been received into Customs on 23.01.2017, which explains the reason for the delay in the delivery of the parcel. I will email you to discuss this further. Dianne Fisher Parcel2Go Customer service

Posted 8 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews