Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely abysmal service to Canada when our family near Bristol shipped our Christmas present using Parcel2Go. First, it took over a week to actually leave England after it was picked up. Second, it never arrived on/by the promised delivery date of Dec. 22. Third, when we finally received it on Dec. 28 we had to pay an additional $12.24 CAD "ransom" to actually get it.”

Helpful Report

Posted 8 years ago

“Awful service. You take money, You guarantee nothing, You do not take responsibility for any problems. You are unable to control any claims, You do not know when You will be able to resolve the claims. I was waiting 3 weeks for any response and I got nothing. That's why I'm moving my business to someone else. Good day.”

Helpful Report

Posted 8 years ago

“Horrible company and horrible experience. STAY AWAY! I sent one small parcel which contained ladies ankle boots size 39/6 without insurance. The Driver reported this parcel as wrong size, and put the size of the parcel as medium saying'' MyHermes have measured your parcel as 57 X 25 X 14 cm'' Put surcharge on my prepaid account and does not let me use it until I pay Surcharge. You can not ring the company, they do nothing for you and they do not care about customers. If You Look at the size they stated EVEN GORILA Would not have 57 cm or 22.5 inch long foot. STAY AWAY, do not let them to ruin your holidays, upset your customers and cost you more money.”

Helpful Report

Posted 8 years ago

“The worst parcel delivery portal on the web. Don't bother thinking that their £20 insurance is worth anything. They ask you to provide proof of non-delivery. My parcel (trousers worth £250) was scanned into the London Yodel depot and not scanned out again. Parceltogo knew this and still demanded proof of non-delivery. They have the proof. They also demand proof of value. The parcel I sent belonged to a third party who had sent it to me by mistake. I did not have proof of value and could not obtain it. You cannot call to complain, and some of the live chat people are really unhelpful. I'll never use this company again,”

Helpful Report

Posted 8 years ago

“Clear easy to use website. Prices excellent. Great choice of parcel companies all on the website. Contact via LiveChat excellent. Always been helpful”

Helpful Report

Posted 8 years ago

“I booked a pickup through them for delivery to Norfolk. I then had to cancel the pickup as the buyer was going to be away for 2 weeks. They were quick and helpful in getting me a full refund for the cancelled delivery.”

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Posted 9 years ago

“failled to collect my item”

Helpful Report

Posted 9 years ago

“Cheap prices, parcel delivered on time”

Helpful Report

Posted 9 years ago

“The worst experience I have ever had My Hermes through parcel2go more lost and stolen parcels in one week than 10 years with Royal Mail FOR THE LOVE OF GOD STAY AWAY!!!!”

Helpful Report

Posted 9 years ago

“I sent a tyre via Parcel2go. As it's not easy to damaged or lose a tyre I declined the additional fee to insure the cost of the package. However, it was then delivered in error to the wrong address. A very long and frustrating claims process then ensued. The good things is that they can be contacted relatively easily via online chat. However, finding and email or a telephone number for these guys when online chat just isn't doing the job, is in my experience, impossible. After speaking with the operator, I was told they would be in touch within two days, once they had spoken to the courier. After a week, I was yet to receive a response. I went through the same process again. Again a week later and they hadn't responded. At this point, the parcel should have been delivers weeks ago and I was given the opportunity to make a claim for the cost of postage. After providing proof of non-delivery and the value of the item, this was subsequently refused within out explanation or recourse. Finally, I contacted Parcel2Go on social media. Their response in this instance was as rapid as any company I'd ever dealt with, as was their resolution that went beyond what was required of them as that not only refunded the cost of postage but the full value of the item! I remind you, this was despite the fact that I did not choose this level of cover. On reflection; Do I regret using Parcel2go? Yes. Mistakes happen but the system in place for enquiries isn't good enough. Would I recommend them or use them again? Unlikely, for the same reason. Am I happy with the end result? Yes. They went well beyond what was required of them to produce a fair resolution, however I had to work pretty hard for it!”

Helpful Report

Posted 9 years ago

Hi Tom, I am sorry for the problems with this delivery. I have spoken to you on Social Media and explained the issue with this for you. We have rectified the problem and discussed the reason for the problem happening. I understand this took a long time to resolve and you felt frustrated with the service you had received. Thanks Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“I have sent a parcel about a month ago. Parcel2go overcharged me with almost £80 saying the dimensions and weights were wrong. The receiver has confirmed the dimensions and weights of the packages. I have sent several email to parcel2go claims with pictures, supplier dimensions and weighs, ebay indications of the package, but still they have not removed the overcharge. How can someone lift a box by himself with 34kgs? they are saying it has 24kgs more??? The package was checked with the same electronic scale I sent other packages which were correct??? Totally false overcharge. Trying to get money through the back door and not admitting that the overcharge claim is false. Not using again and I recomend to others not to use it also and this can happen to anyone using their service.”

Helpful Report

Posted 9 years ago

Hi, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. The issue here is that the dimensions for the parcel are incorrect and this has caused the issue with the payment. We have asked you to send over further documents to an email address for us to discuss this further. If you can do this, then we can look into the matter further. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Paid for collection+ where they print your label. 1st drop off place didn't know about printing any label, returned home for on-line help which recommended a 2nd place, but that place couldn't scan the bar code. Back home for more on-line help which recommended printing the label myself? Offering a service for people without home printers then failing twice was bad but asking the customer to print it was adding insult to injury. No complaints procedure either. After wasting 2 hours I had to cancel the order and find another company.”

Helpful Report

Posted 9 years ago

Hi Graham, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have received your email and will email you back from this. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“T E R R I B L E these people never delivered my parcel only to have it sent back claiming it was refused SCAM to make you pay again advise= AVOID”

Helpful Report

Posted 9 years ago

Hi Alex, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. If you could provide your parcel reference number (beginning with ‘P2G’), I’d be more than happy to contact the courier on your behalf to find out the current status of your parcel. You can email me with your P2G number at online@parcel2go.com. Dianne Fisher Parcel2Go Customer Services

Posted 9 years ago

“Damaged and lost parcel. There are much better professional organisations out there than these people and you would be well advised to give Parcel2go a miss”

Helpful Report

Posted 9 years ago

Hi, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have located your order and will email you from this. Dianne Fisher Parcel2Go

Posted 9 years ago

“Waited in for collection service, twice. Nothing! Absolute disgrace.”

Helpful Report

Posted 9 years ago

Hi, Alex, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I have located your order and will email you from here. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“NO DELIVERY - NO TRACKING UPDATE - PARCEL2GO AT BEST ABSOLUTELY USELESS !!”

Helpful Report

Posted 9 years ago

Hi Steve, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have located the order and will email you from this. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“They left my parcel out in the rain. Destroyed contents and packaging. No compensation forth coming.”

Helpful Report

Posted 9 years ago

Hi Mark, So sorry to hear that your parcel was left in such a poor location. Rest assured we’ll do everything we can to ensure that you get an explanation from the courier as to why your parcel arrived in the condition it did. I have located the order, and will email you from here. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Series of errors, zero communication and little help! I sent a simple package from UK to Germany for my partner's mother birthday. Reasonable price so what could go wrong? I heard nothing for 2 weeks and it never arrived so I went online to check the status - showed as "Held in depot" in Germany for over a week with no status change. Odd ... and would have been nice to have been told but never mind. I chased it up on chat and was told it was damaged. I asked for it to be delivered anyway but apparently it can only be returned to sender. Not great, and felt odd it had to go international again but didn't query it. I guess accidents can happen but very disappointing that I wasn't even told. I then waited another 2 weeks and went online to check the status - this time it showed as in the "Reading depot" where it had also been for over a week with "Please contact customer service". Again, it would have been nice to have been told! I chased it up on chat and told that "Please allow for it to be returned as soon as possible". Great - I'm only 30 mins from Reading - should arrive any time now. Waited another 1 week - status hasn't changed at all - it's now been in Reading for 2 weeks apparently. Another chat session ... similar response of wait longer. Asked about claiming but I need to take a photo of the damage (pointless as it's been neither delivered nor returned!). And for refund of cost ... have to wait until it is returned. So I'm still waiting ..... what a farce!”

Helpful Report

Posted 9 years ago

Hi Graham, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have located the order and will contact you from this. Dianne Fisher Parcel2Go Customer Services

Posted 9 years ago

“Had an email notifying me of a surcharge for a parcel shipped to the USA. I'd declared the weight as 1.7Kg and they had apparently had feedback from UPS that the parcel weighed 14Kg and was very very much larger than I'd specified. Parcel2go not much use despite an extended web chat, insisting that I must have made a mistake. Spoke to UPS and they had no record of their being any query with weight or size, so I'm not sure what's going on here?”

Helpful Report

Posted 9 years ago

Hi, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. Having looked in to this order, I can see that the payment has been removed. I will contact you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“ordered an item with the 24 hour service. i received a call from the courier saying it was damaged in transit. i have been contacting parcel2go every day since it went wrong over an hour every day. Every time getting the same automated messages and being transferred to other so called service advisers every time. One week after scheduled delivery i still am no further forward and £200.00 out of pocket. These guys are a JOKE and aim to keep you on the online chat for so long you give up. A case for watchdog these guys should be. very disappointing and wont use again”

Helpful Report

Posted 9 years ago

Hi Edd, So sorry to hear that your parcel arrived damaged. Rest assured we’ll do everything we can to ensure that you get an explanation from the courier as to why your parcel arrived in the condition it did. I can see that you have been in contact with our support department to discuss this issue and the problems with the delivery. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,252 reviews