Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,240 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having no skin in the game results in a dissapointing customer service, really difficult to contact them, process to claim is unclear. And they lack any urgency to investigate where missing items have gone. Wont be using these again”

Helpful Report

Posted 8 years ago

“I left a parcel in the dropbox on the 28th December. It is now 2nd January and it has still not been picked up by courier. Avoid this firm!!!!”

Helpful Report

Posted 8 years ago

“Didn't collect parcel or let us know that it was delayed then emailed to say it had been collected when it hadn't .incompetent”

Helpful Report

Posted 8 years ago

“My package wasn't even collected. I booked it in on Tuesday and stayed at home all day ( Thursday.) All I got from live chat. That this doesn't usually happen and I can be rebooked for tomorrow , but then I was told that no collections on Friday ... Seriously ! No explanation nothing. So now I'm booked in for Monday ... Not great customer service at all........ Up date on above. After texting on live chat last night I was told no collections on Friday. So rebook for Monday or refund. Refund is 25 euro credit or what I paid I opted for what I paid and I'd receive refund 2 working days ( Which is ok. ). So this morning I get a text message could I send the P2g ref number as the ref number I gave shows my parcel was collected. ( Right ref number ) .... This is after spending 45 mins last night on live chat. I went about my business today to arrive home at 5 pm to a flyer from the courier ( who doesn't do collections on Friday ) that no one was home when he called this is after order being cancelled night . Just as I entered home I also got a text message asking me for my email address as there's no record of me booking a parcel ..... Seriously appalling service. Update ( number 2). Last Monday I received yet another message that my parcel had been collected. ( Still sitting by the front door ). At this stage I just couldn't be bothered answering back. Anyone there just wasn't getting it that I no longer had any desire to send my parcel via them. 30 minutes after that message a courier arrived looking for parcel. After I had cancelled it Thursday and again Friday and here was a courier, I sent him swiftly on his way. It appears he was able to explain to parcel2go that I no longer wanted their service. Please improve your customer service. It is totally appalling. 2nd update. Refund has finally been received still wouldn't recommend ever again and after reading reviews certainly wouldn't change my mind.”

Helpful Report

Posted 8 years ago

“Outrages service! We have a business and use the courier services often through Parcel2Go. MyHermes were loosing the parcels and we were spending hours on daily bases dealing with Parcel2go's customer service to be told delivery is not guaranteed and that we should pay extra for insurance. They didn't seem to grasp the following: - the insurance doesn't cover our reputation with our customers - the insurance doesn't bring a smile to the customers waiting for their good for weeks - if we pay for a service (delivery), we at least need some answers to be able to explain to our customers We changed to Collect+ hoping they can do what they are paid for better. Well, well, the parcels are waiting to be picked up for 3 days now and on the system says "Collection issue, we are managing". Contacted Parcel2Go for an update and the reply we got is "collections are not guaranteed"!!!! Seriously? Deliveries are not guaranteed and we have to pay extra for insurance and now collections are not guaranteed either. We are absolutely shocked on how they run a business and have no decency to inform their customers (us) on when their issues will be resolved. Again, we are loosing customers because of incompetence and Parcel2go are damaging our business! Moreover, the drivers do NOT leave any kind of slips notifying the recipient of attempted delivery or ways to arrange a new one etc. Parcel2go's explanation is "the drivers don't have slips on them, because they are self employed". Well, how is one to know you tried to deliver and what they need to do next to get their parcels? Parcel2go is the middle man and they have to hold their clients (courier companies) accountable for the poor service! We pay for a delivery that MIGHT be collected; that MIGHT be delivered and we MIGHT get some kind of notifications. If we treat our customers the way Parcel2go treats us, we will be out of business! We have a person monitoring pick up and deliveries on daily bases, because we are nervous and we can't afford to have more unhappy customers due to the poor services of Parcel2go.”

Helpful Report

Posted 8 years ago

“Parcel2go are absolutely shocking, claiming attempted delivery when no one attempted a delivery when I waited in all day, asked via live chat if they could record this on record as there was no attempt to deliver my parcel they told me no they can’t do that and when I wanted to raise a complaint they brushed it off with that they don’t have a complaints procedure, very unprofessional and rude company do not use.”

Helpful Report

Posted 8 years ago

“Absolutely appalling. Parcel should have arrived 1 or 2 days before Christmas. Still not here 1 week later. The tracking is not up to date, there is no contact with the sender or the addressee. Don't use them. Their advisors are helpful but ultimately are unable to help.”

Helpful Report

Posted 8 years ago

“Worst service I have ever had! AVOID!!! They take your money and don't care whether your parcel is delivered. How they are still going as a company I will never know. My customer's parcel is over 2 wks late. Paid for a service. They couldn't tell me where the parcel was, or when to expect it. They don't have a telephone where you can talk to someone. They like twitter so they can ignore you for days on end. I would advise everyone to avoid this company.”

Helpful Report

Posted 8 years ago

“Absolutely abysmal service to Canada when our family near Bristol shipped our Christmas present using Parcel2Go. First, it took over a week to actually leave England after it was picked up. Second, it never arrived on/by the promised delivery date of Dec. 22. Third, when we finally received it on Dec. 28 we had to pay an additional $12.24 CAD "ransom" to actually get it.”

Helpful Report

Posted 8 years ago

“Awful service. You take money, You guarantee nothing, You do not take responsibility for any problems. You are unable to control any claims, You do not know when You will be able to resolve the claims. I was waiting 3 weeks for any response and I got nothing. That's why I'm moving my business to someone else. Good day.”

Helpful Report

Posted 8 years ago

“Horrible company and horrible experience. STAY AWAY! I sent one small parcel which contained ladies ankle boots size 39/6 without insurance. The Driver reported this parcel as wrong size, and put the size of the parcel as medium saying'' MyHermes have measured your parcel as 57 X 25 X 14 cm'' Put surcharge on my prepaid account and does not let me use it until I pay Surcharge. You can not ring the company, they do nothing for you and they do not care about customers. If You Look at the size they stated EVEN GORILA Would not have 57 cm or 22.5 inch long foot. STAY AWAY, do not let them to ruin your holidays, upset your customers and cost you more money.”

Helpful Report

Posted 8 years ago

“The worst parcel delivery portal on the web. Don't bother thinking that their £20 insurance is worth anything. They ask you to provide proof of non-delivery. My parcel (trousers worth £250) was scanned into the London Yodel depot and not scanned out again. Parceltogo knew this and still demanded proof of non-delivery. They have the proof. They also demand proof of value. The parcel I sent belonged to a third party who had sent it to me by mistake. I did not have proof of value and could not obtain it. You cannot call to complain, and some of the live chat people are really unhelpful. I'll never use this company again,”

Helpful Report

Posted 8 years ago

“Clear easy to use website. Prices excellent. Great choice of parcel companies all on the website. Contact via LiveChat excellent. Always been helpful”

Helpful Report

Posted 8 years ago

“I booked a pickup through them for delivery to Norfolk. I then had to cancel the pickup as the buyer was going to be away for 2 weeks. They were quick and helpful in getting me a full refund for the cancelled delivery.”

Helpful Report

Posted 8 years ago

“failled to collect my item”

Helpful Report

Posted 8 years ago

“Cheap prices, parcel delivered on time”

Helpful Report

Posted 8 years ago

“The worst experience I have ever had My Hermes through parcel2go more lost and stolen parcels in one week than 10 years with Royal Mail FOR THE LOVE OF GOD STAY AWAY!!!!”

Helpful Report

Posted 8 years ago

“I sent a tyre via Parcel2go. As it's not easy to damaged or lose a tyre I declined the additional fee to insure the cost of the package. However, it was then delivered in error to the wrong address. A very long and frustrating claims process then ensued. The good things is that they can be contacted relatively easily via online chat. However, finding and email or a telephone number for these guys when online chat just isn't doing the job, is in my experience, impossible. After speaking with the operator, I was told they would be in touch within two days, once they had spoken to the courier. After a week, I was yet to receive a response. I went through the same process again. Again a week later and they hadn't responded. At this point, the parcel should have been delivers weeks ago and I was given the opportunity to make a claim for the cost of postage. After providing proof of non-delivery and the value of the item, this was subsequently refused within out explanation or recourse. Finally, I contacted Parcel2Go on social media. Their response in this instance was as rapid as any company I'd ever dealt with, as was their resolution that went beyond what was required of them as that not only refunded the cost of postage but the full value of the item! I remind you, this was despite the fact that I did not choose this level of cover. On reflection; Do I regret using Parcel2go? Yes. Mistakes happen but the system in place for enquiries isn't good enough. Would I recommend them or use them again? Unlikely, for the same reason. Am I happy with the end result? Yes. They went well beyond what was required of them to produce a fair resolution, however I had to work pretty hard for it!”

Helpful Report

Posted 9 years ago

Hi Tom, I am sorry for the problems with this delivery. I have spoken to you on Social Media and explained the issue with this for you. We have rectified the problem and discussed the reason for the problem happening. I understand this took a long time to resolve and you felt frustrated with the service you had received. Thanks Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“I have sent a parcel about a month ago. Parcel2go overcharged me with almost £80 saying the dimensions and weights were wrong. The receiver has confirmed the dimensions and weights of the packages. I have sent several email to parcel2go claims with pictures, supplier dimensions and weighs, ebay indications of the package, but still they have not removed the overcharge. How can someone lift a box by himself with 34kgs? they are saying it has 24kgs more??? The package was checked with the same electronic scale I sent other packages which were correct??? Totally false overcharge. Trying to get money through the back door and not admitting that the overcharge claim is false. Not using again and I recomend to others not to use it also and this can happen to anyone using their service.”

Helpful Report

Posted 9 years ago

Hi, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. The issue here is that the dimensions for the parcel are incorrect and this has caused the issue with the payment. We have asked you to send over further documents to an email address for us to discuss this further. If you can do this, then we can look into the matter further. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Paid for collection+ where they print your label. 1st drop off place didn't know about printing any label, returned home for on-line help which recommended a 2nd place, but that place couldn't scan the bar code. Back home for more on-line help which recommended printing the label myself? Offering a service for people without home printers then failing twice was bad but asking the customer to print it was adding insult to injury. No complaints procedure either. After wasting 2 hours I had to cancel the order and find another company.”

Helpful Report

Posted 9 years ago

Hi Graham, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have received your email and will email you back from this. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,240 reviews