Name: Parcel2Go
Rating: 1.45

“absolutely useless paid for a next day delivery which didn't happen, parcel missing for over a day, nobody wants to help or is prepared to try will not tell you how to make a claim. will never use them again”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have emailed you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Paid for a parcel to be delivered on a quick service yesterday morning with a same day collection. No one turned up. Rebooked for today, it's now 6pm and they supposedly pick up til 5.30pm, still no pick up. Shocking customer service who "can't guarantee pick up". Very annoyed.”

Helpful Report

Posted 8 years ago

Hi, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I have your order number and will email you from this. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“Sent parcel to the Czech Republic , uplifted on time and delivered without any problems a few days later was sceptical after reading bad reviews but no problems well done parcels2go”

Helpful Report

Posted 8 years ago

“***AVOID THIS COMPANY AT ALL COST!!! I recently sent a parcel from the UK to Denmark, and although the fee was a bit more than quoted elsewhere, I felt confident that Parcels2go, using UPS, would do a quality job. I paid the amount, completing the various measurements of my parcel and weighing it, being 10KG. A few days after its collection I received a further email of 'Urgency' stating that my parcel in fact weighed 52.9KG, an extra 42.9KG, which is absurd considering the delivery driver carried it onto the van in one arm. They also said that the parcel was roughly 50cm larger than I had listed and demanded an extra £30 + VAT in order to deliver this. I attempted to contact the company, but as I discovered, they have no telephone number or contact email address... only a live chat. I told a member of staff called 'Lorraine' about these absurd figures, yet she insisted there was nothing more that could be done and that I could not get this money back. I asked for further contact details to speak to someone of a higher position, and was told I could only use the Live Chat. I WILL CONTINUE TO CHASE THIS UNTIL MY MONEY IS RETURNED. AVOID AT ALL COST”

Helpful Report

Posted 8 years ago

Hi Scott, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. If you feel you have grounds to dispute this charge, you can do so here - https://www.parcel2go.com/content/surcharge-info To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. I have your details and will contact you from here. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“ABSOLUTE JOKE. Last week the parcel2go website, showed no details that the policy for Hermes small parcels now has a restriction on size. It allowed me to book a delivery and at no time indicated they had put on a size restriction. I have just had notification that their underpayments want £3.41 . Got live help and passed from pillar to post. Pointed me to the worlds worst form that doesn't let you enter the issue details or any comment to the problem. Customer services live help first said the change had been at Christmas then the other operator said August last year. Why has the website only just be updated to show the change.”

Helpful Report

Posted 8 years ago

Hi Mark, I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. I can see we have emailed you about this issue. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Paid for a 24 hour delivery and it still hasn't been delivered 3 days later. They say "Because the delivery is not guaranteed no refund". Parcel2go contacted me and to their credit have offered me an acceptable refund. Thank you Parcel2go.”

Helpful Report

Posted 8 years ago

Hi Antony, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have your details and will email you from here. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“This company is a complete joke book a collection for next day del never collected parcel contacted them told me to rebook guess what never collected again had to message them through there site they said it as just beeen collected from you funny that as the parcel was at the side of me trying to get a refund of them paid 17 pounds for a service I never got one will not use this joke of a company again also I would like to know how it shows on your site it as been collected when it hadn't been collected I had to book with a different company all together after 2 days wasted with this company”

Helpful Report

Posted 8 years ago

Hi John, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I have your email details and will contact you from this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Paid for a 24 hr delivery with InPost from one of their drop off points in the UK and to an address in the Uk. Four days later the parcel tracking stated " awaiting collection by courier" so it was still in their collection box. After using 'chat' no reasons were given, no solution, no refund just platitudes and a waste of my time. Eventually spoke to a human he promised delivery in another 24hrs. Then got an email its still in the drop off box anotherit will be delivered in another 48 hrs !!! Now I have been promised a refund ,but I don't believe any of their promises and will certainly never use their services again. Parcel has still not been delivered, now it will cost me a refund plus return delivery costs.”

Helpful Report

Posted 8 years ago

Hi Steven, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have your order number and will contact you from this. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“Sent Ebay sale parcel by P2G. Buyer said not delieverd. P2G courier record show parcel handed to courier and he stole-lost-nondelivered. Ebay took £56 to refund the buyer. I asked P2g for refund. They demanded copy of sales. I sent them -They claim they cannot receive attachments to emails! Demanded more. I sent again. Still said not recievd! I said your own record shows parcel not delivered/stolen. Still refusing to refund so I am starting Small Claims Court claim. Use DPD or UPS for reliable traceable service. P2G seems to be operating a scam with stealing goods and also another scam demanding exorbitant extra charge by falsely claiming items are overweight.”

Helpful Report

Posted 8 years ago

Good Morning Rose, We have responded to another post to you to explain the issues with you and what you need to do to go forward with this. Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that we provide you with a good service, so naturally it’s disappointing to hear stories like yours. When you add the claim with us, we do make you aware that you need to provide 2 types of documents to process the claim. I am afraid without these documents, we would be unable to process the claims. The documents required are - Proof of non-delivery - The proof of non-delivery should be a signed Letter or Email from the intended recipient to say they have not received the goods in question. Proof of value - The proof of value should show us the value of the item (excluding profit and any consequential costs) you are claiming. This can be purchased receipt, eBay auction screen shot showing the sold item on 'My eBay', a transaction page from PayPal or an Invoice. I understand that you have been speaking our claims department and you have attempted to attach the documents to this email thread, however, we are unable to receive attachments and have provided you with an alternative email address to send the documents through to us. This has been provided to you on 4 occasions, despite this we have not received any further documents from yourself through to this email address. Would you be able to send the documents we require from you to the email address provided? This will then allow us to process the claim further. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“I prepaid for a parcel to be collected from my home. I received an email to enable me to track the parcel which was being collected by Parcelforce. The link stated clearly that the parcel would be collected between 9am and 5.30pm. It was not collected and I claimed a refund around 6pm. At 6.20pm Parcelforce called for the parcel and the courier informed me that Parcelforce collected up to 7pm. Had I been given the correct information about collection time by Parcel2go I would not have cancelled the collection. Poor service and poor communication.”

Helpful Report

Posted 8 years ago

Hi, I am sorry to hear the driver came later than the original time stated on the booking when you have booked with us. The actual time as provided by the courier are between 9am - 5.30pm and this is the reason these are offered as such on our site. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel in the originally agreed time. I have your order details and will email you from here. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Not happy! Sent a child's xmas present to Italy via Parcel 2 Go and the courier Parcel Worldwide sent it back to me on January 6th. After a number of calls have found it has even left UK shores! If there had been a problem I gave my number and the recipients as well as the correct address. Now have been round the houses just trying to find out how I can contact Parcel2go. An easy to find email address on your website would be a good idea!”

Helpful Report

Posted 8 years ago

Hi katharine, I’m really sorry to your parcel has not been delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. I have emailed you from the order directly about this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“It would be quicker catching a pigeon intown and tying parcel to that, your customer service is none existant and you will not provide a phone number to discuss, pathetic. AVOID AT ALL COSTS.”

Helpful Report

Posted 8 years ago

Hi, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. I will email you from the order. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“im shocked to read all of the other reviews left on here, i always use parcel2go to delivery from uk to greece, often multiple parcels at a time. in my opinion ups and dpd provide the best service to my location. ive never had one issue i've used them for years and i can always track my parcels too!”

Helpful Report

Posted 8 years ago

Hi, Thank you for this amazing review. It is nice to hear from a customer who has used us a number of times and will continue to do so in the future when sending parcels. We hope to hear from you soon. Thank you, Dianne Fisher Parcel2Go Customer service.

Posted 8 years ago

“Shocking, do not touch with a barge pole, really I spend between £200-£300 per month on shipping, impossible to claim ( you need proof of loss to claim, the fact that it is tracked and it was never delivered is not enough ) terrible customer service really go anyway but here it will drive you bonkers trying to get a parcel delivered”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear that you’re struggling to make a claim for your parcel. I can understand your frustration. When claiming, you would need to provide documents to prove that the item has not been delivered. I am going to email you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Service If you’re still finding it difficult to upload the necessary documents, I’d be more than happy to help. I’ll just need your parcel reference number (beginning with ‘P2G’ – you can find it in your confirmation email or in your account area on our website), which you can email to online@parcel2go.com.

Posted 8 years ago

“Published 74 seconds ago Updated 2 seconds ago Returned parcel and no refund even though they confirmed the address was correct I placed an order for delivery on an item with Parcel2Go. 10 days after drop-off the item was returned to my address. I contacted parcel2go immediately. The tracking stated the address was incorrect. I confirmed the address with the person I was sending to, on the parcel2go website address lookup and on the royal mail address lookup. All confirmed the address which the parcel2go operator agreed. I ended the chat with parcel2go to check if the receiver still wanted the item. They didn't so I made contact with p2g again and they started a refund procedure. I just contacted them again and they're refusing to issue to me a refund. The person I just spoke stated that I should have been checking the tracking whilst the delivery was in process and I should have made contact, which is pretty ridiculous. Further more, looking at the tracking it doesn't say any action needs taking by myself, just that the address is being updated and there may be a delay. Had to contact my credit card company.”

Helpful Report

Posted 8 years ago

Hi, I’m really sorry to hear your parcel was not delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have emailed you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“My collection was not collected on the agreed day, after checking the tracking information the courier claimed that he had been but the package was not ready (funny as it was sat waiting in my hall all day to be picked up) then had to rearrange a collection, so here I am sat in waiting again POOR POOR SERVICE, I will not use again and would not recommend anyone else to if you want reliable service, waste of time.”

Helpful Report

Posted 8 years ago

Hi Deborah, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I have emailed you from the order. Dianne Fisher Parcel2Go Customer Services

Posted 8 years ago

“Awful service - damaged the goods and are now refusing to pay out compensation despite taking out their extremely expensive insurance Do not use”

Helpful Report

Posted 8 years ago

Hi Peter, So sorry to hear that your parcel arrived damage. Rest assured we’ll do everything we can to ensure that you get an explanation from the courier as to why your parcel arrived in the condition it did. I’m sorry to hear that you couldn’t send your item. Unfortunately, there are a number of items our couriers can’t deliver under any circumstances due to reasons of legality and safety. When booking an order, we require all of our customers to confirm that they have read our prohibited items list, and that the item they want to send does not appear on this list. You can learn more about our prohibited items here - https://www.parcel2go.com/prohibited-items Unfortunately, as this is the case and the item was prohibited, we would not be able to compensate for any damages with us. I have located the order and will email you from this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“Awful service. I have sent boxes before from Madrid to London and viceversa and this is so far the worst service ever. The first day that the compay was supposed to pick up the box, it was cancelled because of "lack of information" on the pick up location. The address was complete, but it has two post codes (one acording to Correos and one according to Madrid's council). The website doesn't allow to write down both so I wrote one only (so far we haven't had any problem with this before until now) I sent an email (as an answer to the first one I got from Parcel2go with he extra information on the post codes and another phone number. No answers. The company that supposedly has to do the transport, doesn't pick up the phone and the chat in the website didn't work. Finally, through the website, I manage to rearrange another pick up date. It says it'll be the 7th. Nobody comes to pick it up (again). Some time later the chat on the website seems to work and I manage to talk to someone (Gladys). By this time the website says that the box has been picked up. This person says that the information is still uncomplete. I explain to this person the problem and she says that she has corrected it all. She also kind of calls me a liar saying that I didn't email them. Also, she tells me that "logically, since the pick up is in Spain, nobody is going to call you on an English phone". Funny enough, the other phone number I put in the email was a Spanish one. I find it odd that a company that operates in Europe, wouldn't call to an English phone. Furthermore, the website lets me put an English phone number and it doesn't mention that nobody would call me there. Nevertheless, I gave this person two more phone numbers, a landline and a mobile phone, both Spanish. The person in the chat says to me that now is all good and that the box will be picked up the next day (today) yet, here I am writing this. Nobody has come or called. But the money for the service has come out of my account. Communication is impossible. There's no way for me to contact the company and I have been charged for a service that hasn't been done not once, but three times! This situation is ridiculous and I want my money back. When I click on the refund terms though, nothing comes up. Very dodgy.”

Helpful Report

Posted 8 years ago

Hi Cristina, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I am currently waiting for further information on what has happened here and will contact you shortly to discuss this further with you. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

“I prepaid for a collection and delivery, no collection made on the day booked. No communication. The site would not allow me to book in to cancel, I had no idea if they were still going to collect. Used Collect plus previously and returning to them.”

Helpful Report

Posted 8 years ago

Hi Neil, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. I have located the order and will contact you following this. Dianne Fisher Parcel2Go customer service

Posted 8 years ago

“That company is a bloody joke! The worse service I ever used!!! Be careful everyone it's not worth it!!!!! I choosed express delivery 1-3 days and my package arrived after 7 days! I paid lot of money to make sure it will be on time!!! When I made a complaint they told me "it's just 3 days late.." what the hell is that answer for??!!I'm so disappointed ! They told me the time frame is not guaranteed so why the hell on the website it says 1-3 days?! It is a time frame !! Customer service? Ridiculous!!! Absolutely disaster!!!”

Helpful Report

Posted 8 years ago

Hi Joannaa, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have located your order and will contact you from this. Dianne Fisher Parcel2Go Customer Service

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews