Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i never received my parcel I try to contact them and they said that they have nothing to do with me and to contact the sender. I did that and the sender have said that I have reiceved the parcel and I sign for it. I said no as I was not in the house that evening. So I asked for a copy of my signature. The sender sent a copy of my signature and ofcource it was not mine. I contact the police about it as someone write letter by letter my surname! I Fw my signature to the sender from official papers (passport and driving licence) to give to parcel2go so they can compare. Sender said that parcel2go they will pay compensation Now he said that parcel2go they don't pay. My only way now is to take the sender to small claim court to recover the money from my expensive Motorbike parts The worst nightmare ever Plus cost me Hours of searching to replace the parts from my classic motorcycle, and even now after two months Im still looking as are very rare hundreds of pounds, and stress, Parcel2go my worst nightmare”

Helpful Report

Posted 7 years ago

“Based on my last delivery to Portugal the couriers they use abroad are useless. However this is typical of most couriers here. If you provide a phone number and a map location then any capable delivery firm should be able to deal.”

Helpful Report

Posted 7 years ago

“I was expecting a parcel sent by my family well before Christmas......it never arrived. They "lost" it. Tried calling them several times just cannot get through. In hold for well over an hour yesterday and their bolton number just rings and rings. Tonight it isn't even ringing so dont know whats happening? AVOID THIS COMPANY!!!”

Helpful Report

Posted 7 years ago

“BAD Service and No help from Customer support. Misleading advert for delivery in 4+ days they mean 16 days and have no idea where it is between day 2 and 16 so if it gets lost the trail will have gone cold and it will not be found”

Helpful Report

Posted 7 years ago

“Cannot track a parcel that we need worked on by the company we were sending it to. 4 days contacting you and hours of my time wasted. Would have been cheaper and better to Drive from Ireland to UK and deliver myself”

Helpful Report

Posted 7 years ago

“Lost parcel and then showed unbelievable incompetence after this - as if loosing a parcel isn't incompetent enough! Minimal compensation as they want you to insure against their inadequacies.”

Helpful Report

Posted 7 years ago

“Useless. Sent parcel via 2 day service from England to Ireland using DPD Ireland. DPD couldn't get hold of mother-in-law via phone so just held onto the parcel. I sent an email to DPD after getting the 3rd delivery attempt email, which bounced back to me 2 weeks later, the Friday before Xmas. I then phoned them and it turned out that they didn't know where she lived. I got the requested Eircode (like a postcode) and sent it to them on 27/12. They said it would be delivered to MIL on 28/12/17. So the package turns up yesterday... AT MY WORK IN ENGLAND. DPD refuse to refund me as I booked it through Parcel2Go - Parcel2GO refused to refund me either. I WILL NEVER USE THEM AGAIN AND ADVISE YOU TO NOT USE THEM EITHER”

Helpful Report

Posted 7 years ago

“I booked and paid for service but failed to collect, this has happened twice. They are terrible service provider without any consideration for client.”

Helpful Report

Posted 7 years ago

“Never delivered the package, can't provide any info about the package status. Shitty company”

Helpful Report

Posted 7 years ago

“Parcel not delivered. Tracking not updated. Useless company.”

Helpful Report

Posted 7 years ago

“Band of thieves especially subcontractor myhermes! My family sent parcel back in October, I've never received it. Tracking showed the driver collected but that was all. We listed mobile phone as one of the items...unfortunately we were too honest. We bought insurance cover but never received compensation as our documents are constantly rejected. You can't win. You can't call and talk to people. Very disappointing and distressing. Very dishonest company and poor customer service on the top of stealing your parcel! Will never use it again”

Helpful Report

Posted 7 years ago

“They lost the parcel (containing Christmas presents) then despite a screen shot of their own system saying they collected the parcel they want proof of leaving it (it was a locker system so no receipt was issued). They want bank statements, a screen shot of a conversation with the intended recipient saying she didn't receive it. You pay for an insured tracked service but they refuse to accept responsibility and just use delaying tactics. No parcel no refund - do not use”

Helpful Report

Posted 7 years ago

“SENDERS BEWARE Gave me the run around about tracking my parcel down for over a week. They lost the package and are refusing to compensate anything. The live chat folks were completely rude about the situation the entire time. DONT use this service, im telling you!”

Helpful Report

Posted 7 years ago

“THEY ARE VERY SIMPLY A PARASITIC 3RD RATE COMPANY THAT MAKES MONEY FROM MISSING/STOLEN PARCELS!! IF YOUR NOT FULLY INSURED (COSTING AN EXTORTIONATE AMOUNT) THEY WILL DELIBERATELY PREVENT YOU FROM MAKING A CLAIM/CONTACT WITH THE COURIER AND PROFIT FROM THE LOST/DAMAGED PARCEL COMPENSATION RECEIVED FROM THE DELIVERY COMPANY. NO HELP/ EXPLANATION WILL BE GIVEN DETAILING THE SITUATION/LOCATION OF THE PACKAGE..JUST A VERY FAST PACED AUTOMATED SYSTEM WHICH ENCOURAGES YOU TO ACCEPT £20.. THIS OFFER IS CONTINUALLY PUSHED UPON YOU BY THEIR THEIR EMPLOYEES THEREFORE MINIMISING ANY ANY RESPONSIBILITY AND EFFECTIVELY LETS THEM OPERATE WITH IMPUNITY LEAVING YOU WITH ZERO OPTIONS. I ASKED TO SEE PROOF OF THE TRANSCRIPTS BETWEEN PARCEL2GO-MYHERMES..YEP YOU GUESSED IT THEY WANTED £10 TO SEND..SO MUCH FOR FREEDOM OF INFORMATION. ANY MISSING (THIS IS THEIR TERM- I PREFER STOLEN) PARCELS ARE SENT TO THE PARCEL2GO DEPOT IN BOLTON AND SWIFTLY SOLD TO 3RD PARTIES OR IN RARE CASES THEY WILL CONTACT THE VENDORS AND ATTEMPT TO CHARGE FOR RETURNING THE ITEM . MY ADVICE, JUST USE THE PARCEL2GO SITE TO FIND THE CHEAPEST COURIER FOR YOUR PARCEL BUT NEVER BOOK THE DELIVERY WITH THEM- MAKE A DELIVERY REQUEST DIRECTLY WITH THE COURIER!”

Helpful Report

Posted 7 years ago

“Absolutely appalling - placed an order on 19/12 to be collected that day with an estimated delivery of 20/12 - this was not delivered until 22/12 and despite paying for 24 hour delivery they have advised no refund is due - this is a business!!! my customer paid for next day which i paid for and you made us look like a joke! furthermore your advisors are so arrogant - every time ive chatted with them theyve had an argument and responded so childishly - when advising my parcel was late they responded; only 2 days late - ITS STILL LATE why are you not apologising rather than arguing with customers - please take into account bad reviews as this company is beyond rubbish.”

Helpful Report

Posted 7 years ago

“As a middleman this company has no skin in the game, if an item is lost it has no consequence to them, as a result the customer service you receive is disappointing at best. Fail to deliver, poor communication, lack of investigation and a refusal to pay compensation. My Advice... Use them to weigh up costs but ALWAYS go direct with the courier.”

Helpful Report

Posted 7 years ago

“Having no skin in the game results in a dissapointing customer service, really difficult to contact them, process to claim is unclear. And they lack any urgency to investigate where missing items have gone. Wont be using these again”

Helpful Report

Posted 7 years ago

“I left a parcel in the dropbox on the 28th December. It is now 2nd January and it has still not been picked up by courier. Avoid this firm!!!!”

Helpful Report

Posted 7 years ago

“Didn't collect parcel or let us know that it was delayed then emailed to say it had been collected when it hadn't .incompetent”

Helpful Report

Posted 7 years ago

“My package wasn't even collected. I booked it in on Tuesday and stayed at home all day ( Thursday.) All I got from live chat. That this doesn't usually happen and I can be rebooked for tomorrow , but then I was told that no collections on Friday ... Seriously ! No explanation nothing. So now I'm booked in for Monday ... Not great customer service at all........ Up date on above. After texting on live chat last night I was told no collections on Friday. So rebook for Monday or refund. Refund is 25 euro credit or what I paid I opted for what I paid and I'd receive refund 2 working days ( Which is ok. ). So this morning I get a text message could I send the P2g ref number as the ref number I gave shows my parcel was collected. ( Right ref number ) .... This is after spending 45 mins last night on live chat. I went about my business today to arrive home at 5 pm to a flyer from the courier ( who doesn't do collections on Friday ) that no one was home when he called this is after order being cancelled night . Just as I entered home I also got a text message asking me for my email address as there's no record of me booking a parcel ..... Seriously appalling service. Update ( number 2). Last Monday I received yet another message that my parcel had been collected. ( Still sitting by the front door ). At this stage I just couldn't be bothered answering back. Anyone there just wasn't getting it that I no longer had any desire to send my parcel via them. 30 minutes after that message a courier arrived looking for parcel. After I had cancelled it Thursday and again Friday and here was a courier, I sent him swiftly on his way. It appears he was able to explain to parcel2go that I no longer wanted their service. Please improve your customer service. It is totally appalling. 2nd update. Refund has finally been received still wouldn't recommend ever again and after reading reviews certainly wouldn't change my mind.”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews