Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

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“1. Parcel2Go is a middleman connecting you and courier companies and making a hefty £50m+ a year for no work done.Period! 2. If you send parcels via their website and select UPS Express Saver or UPS Express, you are eligible for a refund as per the terms of UPS UK which can be found by searching "UPS Money-back guarantee", however, Parcel2Go will deny you any claims. Guess who goes back to UPS to make the claim for themselves? Parcel2Go. 3. UPS Express for inland deliveries is a guaranteed service, both time and day-definite, however, Parcel2Go will issue a UPS Standard shipping label and claim that they do not guarantee delivery or pickup, when you have paid for Express service. In effect, you are being ripped off. 4. If possible, go directly to the courier companies themselves. You will get a better deal. DHL, FedEx, TNT, Parcelforce etc. 5. For the love of mankind, avoid Parcel2Go, as they take all the benefits from the courier companies and leave you with all the liabilities!!! Update 20/12/2017: 1. It is absolutely bull to claim that courier companies require individuals to send £50,000 worth of goods in order to open an account. DHL does a good job of opening accounts for individuals, likewise UPS, myHermes, TNT and all the others. There are no limits to these accounts. You can send one package a year, or 10,000 a year. No limits. 2. 24 hour customer service? Who needs that anyway when courier companies have manned customer service desks during the day when deliveries are being made? What does your customer service do at 11pm in the night when a courier company has failed to deliver a package and the receiver is upset? Does your customer service send a team of sympathisers to the receivers address to comfort them? You add no value to the delivery chain. You are just in it to make money; another company putting profits before people! 3. You assertion that you do not guarantee deliveries (when the courier companies whose services you are piggybacking on do) is also bull. You know why you don't guarantee your deliveries? So that you can make the claim from the courier companies yourselves and keep 100% of the proceeds from the claim, in case they fail to deliver. This is how to rip off UK consumers 100%. Kudos for that!! 4. With 75% of Christmas deliveries being delivered outside of promised time-frame, I believe consumers should be given their money back for failing to uphold your end of the contract. 5. I sent a UPS parcel to a receipient in Italy on December 18th via UPS Express Saver, which is supposed to be delivered on the 19th December. Due to a mechanical failure on a UPS truck, my parcel was not delivered until 20th December. I had to refund the customer and contacted Parcel2Go for my money back, as UPS Express Saver is a money-back guarantee service. Parcel2Go denied my refund however, as a logistics industry veteran I am more than certain that Parcel2Go will contact UPS and claim the refund from UPS and not pass it to me. I have chat transcripts in my possession denying me of my right to a refund, whereas Parcel2Go will in turn make use of the UPS money back guarantee to seek money back and keep it to themselves. Parcel2Go are well aware of this hence, they have no telephone numbers on their website to call when dealing with them. It’s the worst company I’ve come across in the UK managed by amateurs!!! If you want Proof of Purchase, this is your reference number P2G46868123 and don’t tell me service description is incorrect when it is clearly stated on the UPS website that UPS Express Saver is a next day delivery service with a money-back guarantee!! A simple google search will confirm my assertion.”

Helpful Report

Posted 7 years ago

“Worst experience ever! Skipping the fact they didn't pick up the parcel on time (I had to change it to drop-off), my tracking wasn't updated since Thursday last (a week now) and the parcel was meant to be delivered the latest by Tuesday gone. No communication from anyone, when I contacted them I was simply told they had to open an investigation with the courier (@[103705176332482:274:DPD UK]) that will take up to 10 WORKING DAYS! In 10 working days the person that was waiting for his birthday present will be back in London! And even worse the very unhelpful 'customer service' girl that I spoke to (bearing in mind this was the 3rd person I was talking to about the issue) decided to insult my intelligence by telling me that my parcel wasn't lost when they said they couldn't find it - I don't know about you but that, for me, is the exact definition of losing something! No offer for refund or compensation what so ever - how can a company with such affiliations only have 1 way of communication with them? No direct numbers, nothing! "We've emailed them and they'll get back to us soon" isn't a solution to a problem that can be solved with a phone call - and possibly employ people that can actual do their job properly other than give your customers stupidly aggravating excuses for attempting to provider a service - note that I say attempting because you are failing majorly at what you're mean to be doing! Sort your company out before starting to get a reputation for being unreliable and borderline scammy!”

Helpful Report

Posted 7 years ago

“Parcels2go and myhermes Avoid these companies. After 2 months admitted parcel was severely damaged then conveniently went missing. Even though courier myhermes was covered for loss oarcel2go wouldn't pay and blamed the other company. Utter farce.”

Helpful Report

Posted 7 years ago

“Awful Customer Service- so useless and ruse, do not use it!! I recommend Royal Mail ALWAYS. They ask you to wait 6 weeks before considering a parcel as lost! Madness!”

Helpful Report

Posted 7 years ago

“Parcel2go not only in breach of contract, but in breach of UK law! I contacted Parcel2go no less than SEVEN times while the parcel was in customs to attempt to facilitate my delivery. I was never contacted by Ecuadorian customs despite my pleading with you to pass on my details and arrange delivery on livechat and facebook messenger, however an email was sent to YOU, Parcel2go, by Ecuadorian customs. I am aware of this email because it was copied to me by one of your colleagues. Despite the Ecuadorian customs attempts to facilitate the delivery, Parcel2go totally ignored the email. That means that not only was I contacting Parcel2go every single day, but Ecuadorian customs contacted you, too. Therefore, the responsibility for this utter shambles lies SOLEY with Parcel2go. Do you understand? I passed my email and ecuadorian telephone number to Parcel2go THREE times, asking to be contacted by customs, and I never was. Presumably my details were never passed on by Parcel2go. Do you understand the sequence of events? Ecuadorian customs emailed YOU, P2G, and you evidently did NOT respond to them. This is absolutely and unequivocally the fault of Parcel2go. I tried for days, using up hours of my time attempting to facilitate delivery of this parcel. I passed over my details THREE times, and Parcel2go did literally NOTHING to facilitate the delivery. You could not even be bothered to reply to the email sent to you by Ecuadorian customs! The 'service' I have received, and the lack of any sort of help or care from P2G has been utterly astonishing. Based on the above information, I assert that you Parcel2go is gravely in breach of the contract between myself and the company. Parcel2go have repeatedly failed to honour contractual obligations, failed to respond to ANY vital correspondence to facilitate the fulfilling of this contract, and Parcel2go's agents have repeatedly lied to me on Facebook messenger regarding the status of this delivery and circumstances surrounding its disposal. Therefore, Parcel2go is not only in breach of contract, but also in breach of UK law. Due to this disgraceful and improper business practice, I will be lodging a complaint with the UK services ombudsman. Please be advised that I will take this matter as far as necessary through the appropriate legal channels to see a return of my money from your unscrupulous company. Parcel2go has operated flagrantly in breach of contract and in breach of UK law and I will not give up on this matter until I am refunded, and I have pursued legal matters to have your company prosecuted under UK law. Should you wish to avoid a lengthy and costly legal matter, then I suggest that you revise your position on this matter immediately. Please be advised I view this disgraceful conduct not just as a matter of money but also a matter of principle, and I will not rest until this matter is resolved and justice is done. I will be lodging a formal complaint with the UK ombudsman for services tonight, as this is the first step in following the correct legal procedure to have this breach of both contract and law addressed by the relevant authorities. Regards, Reece Rheinbach”

Helpful Report

Posted 7 years ago

“Parcel2Go have lost my insured parcel, useless and appalling customer service. They did not abide by their own Terms and Conditions, they have not presented an investigation report of the lost parcel, and they had the audacity of asking me to provide a video of the collection of the parcel l so they did not process £200 insurance claim, when their own Terms of Conditions stated clearly these were not required. How can a company sell a service to deliver a parcel, that was collected, it was never delivered. Was not able to paid the insurance compensation that it was paid by me. And even was not able to explain how a parcel gone missing. I have complained over and over again and no satisfactory response. A Joke. This company is negligent and I am at loss as my parcel gone missing, and I have paid extra for an insurance that Parcel2Go was not able to process. A scam.”

Helpful Report

Posted 7 years ago

“Parcel not collected even after repeated contact with the company. After 4 weeks it was rebooked and collected. After another 4weeks it turned up with a IT company in Cambridge UK it should have been in Australia. That company returned it to me at their expense. The compensation offered by parcels2go (when asked for) was £4.10 but only on account. Or just a refund of the initial amount take it or leave it....they don't care about customer service when things go wrong. I'll never use them again.”

Helpful Report

Posted 7 years ago

“Parcel2Go Claim excellent Customer Service, but this is not true. I sent a package to the USA recently. There was no tracking updates for over two weeks. They said that they would start an investigation with ParcelForce, the courier. I was promised that I would kept updated, but I wasn't. There was then one update on the tracking, but days later it had still not been delivered. That update however in the eyes of Parcel2Go means that it was "still in transit" and I couldn't make a claim. The package has still not been delivered and Parcel2Go don't give two hoots!”

Helpful Report

Posted 7 years ago

“Do NOT use this company, go directly to the couier website, that way if you have a problem it gets sorted. Only contact with P2Go is through Live chat, this makes arguing an insurance claim difficult. P2Go NEVER pay out on any insurance claim. This is an unlawful practice, Trading Standards to investigate. P2G47804921”

Helpful Report

Posted 7 years ago

“Parcel missed delivery twice base on lack of information provided to the carrier. when you make the claim and contact them through Web chat service they cut you off and send you briefly tracking information you can see for yourself online. pointless, they took your money so quick but slow or not all all want to deal with your problem. avoid avoid avoid avoid”

Helpful Report

Posted 7 years ago

“Had a problem with printing off label, contacted live chat. Matthew was brilliant, I would rate him as 5/5 as he went through and explained all my 'problems' was down to the settings on my computer, I looked into this and hey presto, my labels printed.”

Helpful Report

Posted 7 years ago

“Sent a parcel and had to wait over 3 weeks after the delivery date for it to actually arrive. I spent hours contacting their rubbish helpline which may as well have been robots as they do bugger all.”

Helpful Report

Posted 7 years ago

“It's cheap for a reason. They lose parcels and then they make you wait until the final delivery date and then 2 extra days to do anything. In the end the automated chat service does bugger all and you're stuck without a refund.”

Helpful Report

Posted 7 years ago

“Absolute rubbish. The couriers they work with lose parcels and then they make you wait until the final delivery date + 2days to get their act together. In the end they do absolutely nothing.”

Helpful Report

Posted 7 years ago

“REWARD PAID TO HERMES STAFF MEMBER WHO LOCATES MY MISSING ITEM!?? It seems through reviews and customer contact with Hermes delivery drivers that they are under paid, hence why collections and deliveries are not made on time, and why items are lost. They don’t care and who can blame them if all is true. ? Therefore I offer a reward of £50 to any Parcel2GO employee who locates my item and has it delivered to me. This reward extends to customer service representatives and managers as it seems due to their lack of concern that they also are underpaid!??Ref: P2G47362659 -8120372285029885”

Helpful Report

Posted 7 years ago

“This is a scam, never ever use this company. I paid for globalexpress to USA, parcel took 35 days instead of 5, it arrived damaged yet according to their tracking system, it was lost. Can’t speak to anyone, have to claim through an inane online chat where they got all my details mixed up then surprise, surprise, guess what, my item isn’t covered for compensation. Their ineptitude is staggering, a complete waste of time!! Why allow you to pay insurance for something when they turn round and say it isn’t covered.”

Helpful Report

Posted 7 years ago

“NEVER NEVER USE PARCEL2GO IF YOU WANT YOUR PARCEL DELIVERED. Uhm... seeing the reviews, I should have avoided Parcel2go. In my case, my parcel had not been collected for delivery after 8 days of being handed in at collection point. I paid a premium for a delivery within 2 days, not 11 days for a customer who has been waiting for it. When contacted, Parcel2go response has been vague and unapologetic about the failure in service. Despite repeated questioning, Parcel2go refused to give a specific date for delivery or to intervene with the courier to try and speed up the delivery in compensation for the significant delay. It just referred me to its tracking system, which said nothing about timescales. Later after insisting, I was told it would be delivered in 2 to 3 days, just as if nothing had happened. To add insult to injury, Parcel2go indicated (literally) "we never guarantee 100% the service" " it is up to the agent, how long it has been overdue", which really means "we charge you for a service but we do not care if it is delivered or how long it takes". I have asked for a refund but was told "it does not do refunds..." nor could you find anywhere in its website their complaints procedure. Parcel2go contact is incredibly difficult to find on its website, which after a long search, it turns out to be a messaging service(very slow to respond) AND offers NO phone number (I wonder why). Simply NEVER NEVER USE.”

Helpful Report

Posted 7 years ago

“lost 3 parcel . When try to contact with Parcel2go not received right reply”

Helpful Report

Posted 7 years ago

“Booked a collection for next day and 3 working days later still no one had collected my parcel. No contact number to speak to anyone you can only use live chat. All the operators on the live chat say is your collection is booked for 8am-8pm, we cant track our drivers so we don't know when they will collect your item. Get back in touch at 8pm when no one has collected it and all they do is rebook for the next day. Absolutely useless company. AVOID and book Direct with courier.”

Helpful Report

Posted 7 years ago

“Excellent. After a dire, and very expensive, experience with Parcel Monkey failing to send some stuff to Australia I tried Parcel2Go. They were by far one of the cheapest, picked the parcels up the next day and delivered them in Aus 5 days later. Tracked all the way”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews