Name: Parcel2Go
Rating: 1.45

“My company receives goods from all over the world and most from the UK and we have never had goods delivered to us from this useless company before. A new supplier sent his first consignment to us and we are still waiting delivery days after the date the goods should have arrived. Be warned, any company that uses the word 'Should be delivered' and not 'Will be delivered', avoid them like the plague. Needless to say we have cancelled our order with the supply company, but have told them once they get their act together with a dependable supplier, we will order again.”

Helpful Report

Posted 7 years ago

“The worst currier company to deal with had to reschedule collection three times and the parcel was never collected. Please save yourself peace of mind DO NOT USE THIS COMPANY.”

Helpful Report

Posted 7 years ago

“Surcharging this type have thing has been done to me MANY Times with these guys and I am done with it ! For example I have one product that weighs 4.5 KG Send on UPS Access point , Which I send about 300-500 per year . For the past 9 years , All of a sudden their "system" starts saying it weighs 6.5KG (It does not) Surcharge me £10 For a £6 Shipment when the Max on Access Point is 20KG At the same Price (£6) . What would I can by Under-declaring the weight ? NOTHING ! So why Would I ? And How can they surcharge me £10 on 2KG ? When Up to 20KG is £6? And then they tell me its not them , its the Courier doing it and they cannot change it. But I have to pay THEM, Not the courier . So I will be contacting UPS Customer service to find out what this is all about.Bottom line is , If it smells like a scam and it looks like a scam and it sounds like a scam , then most likely its a scam. Not the first company to find ways to dig into the pockets of unsuspecting customers . Are you guys owned by Donald Trump ? SOunds like he has his sticky fingers in there . I am publishing this on all the Anti P2G Websites that I can , You guys have changed in recent years , I used to be a VIP Customer, Spending £30-40 K a year with them. Now I use parcelhero and postagesupermarket usually .”

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Posted 7 years ago

“its the worst”

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Posted 7 years ago

“DO NOT! I'M TELLING YOU, DO NOT! First time and without any doubt at all the last time I’ll be using Parcel2Go as a service provider and Hermes as courier service. Astonishingly terrible service from beginning to end. No attempt made to collect on the initial booked date with no communication with me to inform me they will only attempt to collect the parcel once I rebook the collection again for a different day, meant sender had to take out another full day because collection window is from 8am-8pm.Took the initiative to rebook myself, had I not, not sure how long up until they would have contacted me telling me I need to. Eventually collected both the parcels and were now supposed to be delivered by the new ‘NO LATER THAN DATE’ of the 22nd from previous 17th. Tracking information useless, no updates. Failed to meet promised NO LATER THAN date. Eventually delivered only one of my parcels on 24th. Have no idea where my other item is, no update from PARCEL2GO or HERMES. Both just as bad as each other in keeping you updated. To this day no news. Expected much more than Hermes, but know for sure won’t be using them ever again. Stay far away use another service provider/courier service.”

Helpful Report

Posted 7 years ago

“First time and without any doubt at all the last time I’ll be using Parcel2Go as a service provider and Hermes as courier service. Astonishingly terrible service from beginning to end. No attempt made to collect on the initial booked date with no communication with me to inform me they will only attempt to collect the parcel once I rebook the collection again for a different day, meant sender had to take out another full day because collection window is from 8am-8pm.Took the initiative to rebook myself, had I not, not sure how long up until they would have contacted me telling me I need to. Eventually collected both the parcels and were now supposed to be delivered by the new ‘NO LATER THAN DATE’ of the 22nd from previous 17th. Tracking information useless, no updates. Failed to meet promised NO LATER THAN date. Eventually delivered only one of my parcels on 24th. Have no idea where my other item is, no update from PARCEL2GO or HERMES. Both just as bad as each other in keeping you updated. To this day no news. Expected much more than Hermes, but know for sure won’t be using them ever again. Stay far away use another service provider/courier service.”

Helpful Report

Posted 7 years ago

“First time and without any doubt at all the last time I’ll be using Parcel2Go as a service provider and Hermes as courier service. Astonishingly terrible service from beginning to end. No attempt made to collect on the initial booked date with no communication with me to inform me they will only attempt to collect the parcel once I rebook the collection again for a different day, meant sender had to take out another full day because collection window is from 8am-8pm.Took the initiative to rebook myself, had I not, not sure how long up until they would have contacted me telling me I need to. Eventually collected both the parcels and were now supposed to be delivered by the new ‘NO LATER THAN DATE’ of the 22nd from previous 17th. Tracking information useless, no updates. Failed to meet promised NO LATER THAN date. Eventually delivered only one of my parcels on 24th. Have no idea where my other item is, no update from PARCEL2GO or HERMES. Both just as bad as each other in keeping you updated. To this day no news. Expected much more than Hermes, but know for sure won’t be using them ever again. Stay far away use another service provider/courier service.”

Helpful Report

Posted 7 years ago

“Waited in from 8am-8pm Saturday no one turned up no communication nothing.”

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Posted 7 years ago

“No way to complain via web site, Damaged my Ebay item, Paid for Insurance made claim, No response , Could not upload proof of value on there web site, Given the run around, Now 14 days have past case closed. Ebay should not use this company and Trading Standards should get involved.”

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Posted 7 years ago

“Customer service is horrendous , you have no choice but to use the 'live chat ' you have to repeat the same information multiple times to multiple people everytime you log back in ( as they didn't get back to you) I have just been on live chat for 30 mins while they 'looked into it' the first person couldn't help so past me over to someone else who asked me for the same information as I had just entered on the live chat feed . My last package was totally destroyed after they kept sending it back to sender and recollecting with different service. I didn't even complain or ask for a refund as I couldn't be bothered to sit on live chat. I have spend thousands over the last few years with this company , but would never use them again based on the customer service received with my last 2 transactions were my parcels were lost in the system.”

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Posted 7 years ago

“Parcel2go picked up a parcel with hundreds of pounds worth of goods. They failed to deliver it back to Amazon. When it went missing, they told me I had to prove it had not got there, even though they knew it had not and they had just fallen out with the courier, Panther, who stopped the delivery part way and 'lost' the parcel in a warehouse! However, in spite of my proof and claim, they still did not pay back the supposed minimal insurance and they even kept my fee of £50 to send the parcel that never got there! This is a corrupt company. Go directly to the courier as the courier they used said it was not their issue either as my order was with Parcel2Go.”

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Posted 7 years ago

“parcel not collected for 3 days - raised formal complain but not resolved - let down the person that supposed to receive the parcel as had a HUGE delay and needed to book another company.”

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Posted 7 years ago

“Shame I can't leave zero stars. This company is SHOCKINGLY POOR!!!! For a start they don't;t have any phone number to call which makes you a little worried, basically THEY DO NOT CARE!! Three times the same parcel not collected, I paid £25 and nothing, they could not care any less!! so now what? no refunds, (they don't refund only credit) Absolutely appalling company should be shut down, how do these companies actually exist?”

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Posted 7 years ago

“Failed to deliver, could not contact anybody, appalling.”

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Posted 7 years ago

“This company is absolutely disgraceful at trying to solve issues when parcels are very delayed or lost. They offer minimal help and the last person I spoke with offered no empathy or help in trying to contact the courier company. Please, please beware, it is best to pay that little extra and deal with the courier company directly. I have used Parcel2go.com on many occasions and their customer service has not improved.”

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Posted 7 years ago

“Parcel arrived far too late and staff are rude, payed for tracked and singned next day delivery it was collected by a my hermes driver on behalf of parcel to go on the 12/01/18 and didnt arrive till the 20/01/18 nearly cost me over £500 as the buyer wanted to pull and as the tv was on its way too Scotland i would have been down the item and the money plus postage. When i contacted parcel2go on live chat they were rude and dismisive, eventually with over 2 hours on chat with them they said that I would have to make a claim and wait 7 days, I then contacted My Hermes directly asking why the tracking details had'nt updated since the 13/01/18 they couldnt tell me and told me i would just have to wait, when i made a complaint the advisor just brushed it off and said can I help with anything else, i said "what do mean" inplying shes being rude and she just ended the chat. Save yourself the hassle pay a little bit more with a much more repitible company and have peace of mind”

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Posted 7 years ago

“They lost my parcel, customer service useless and rude didn’t unhelpful still waitin for my parcel , having to make insurance claim, kept being fobbed of, DO NOT USE AVOID Like The PLAGUE, NEVER RECOMMEND”

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Posted 7 years ago

“Awful Experience. Booked on a Monday, for collection on Tuesday, still hadn't been collected by Friday (4 Days Late), despite numerous online chats with P2G customer services. They honestly don't seem to be bothered in sorting out problems. Will book with the courier directly next time rather than use P2G”

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Posted 7 years ago

“Rubbish service, paid over £25.00 for an international delivery. Courier never came to collect parcel, and when requested a refund from PARCEL2GO SCAMMERS, they rejected my request. SO I PAID over £25.00 for a service that I was not provided.”

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Posted 7 years ago

“8 day delay in delivery on a £110 delivery to Hong Kong insured up to £1570, failure to communicate between client and courier. Unhappy customer = bad seller feedback = less customers = less deliveries for you. No compensation offered. Cheers,”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews