Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,163 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,163 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 14th April 2024

Stephen Hart

Parcel2Go 1 star review on 1st April 2024

Linda

Parcel2Go 1 star review on 9th March 2024

Kerry Turnbull

Parcel2Go 1 star review on 6th January 2024

Gaby

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Nicola on live help sorted out my mistakes this morning Thank you”

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Posted 8 years ago

“First time I've had to use the on-line help chat, due to this being my only problem I've experienced with Parcel2Go."Nicola" was most helpful, friendly and very kind in assisting me with my issue and the problem was quickly resolved within 5 minutes. Will definitely use the on-line help service again as now my Monday morning stress has quickly been resolved. Fab job done "Nicola" (from a fellow Nicola)”

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Posted 8 years ago

“Sammie Taylor Very helper person:-) Thanks very much”

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Posted 8 years ago

“Sammie Taylor could not have been more helpful a pleasure to have dealt with her you should be very proud of your member of staff 5 stars”

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Posted 8 years ago

“very helpful and quick to respond”

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Posted 8 years ago

“Very good communication by Sammie Taylor”

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Posted 8 years ago

“Easy to use website with great value prices and fast delivery. Will certainly recommend to friends. And thanks to Lloyd Binnington for additional information.”

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Posted 8 years ago

“Very quick reply and excellent customer service”

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Posted 8 years ago

“Reading other reviews show that Parcels2 go are quick to sort out problems - we didn't need any of that service. We ordered the service late on Wednesday evening, they collected our Passat clutch kit from Bradford on Thursday and delivered to us in South West France early Wednesday. Easy to use, efficient, problem free and a very cheap service.”

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Posted 8 years ago

“Nicola was very helpful. Hopefully I will get my parcel back. Thank you for your help!”

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Posted 8 years ago

“Hi Nicola Was quick and efficient in resolving my issue, she was polite and easy to understand.”

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Posted 8 years ago

“Nicola. Was very helpfull indeed today,could not have sorted my problem without her help.Very impressed.Kind regards from roger at Midland Motor springs Nottingham.”

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Posted 8 years ago

“Nicola was a great help in resolving my account problem.”

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Posted 8 years ago

“Fantastic customer service from Nicola who resolved my account query quickly, efficiently and politely :-) Definitely 5 star service”

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Posted 8 years ago

“My experience with Parcel2Go's customer service has been great with Nicola being of great help!”

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Posted 8 years ago

“Fantastic customer service from nicola and a speedy refund :)”

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Posted 8 years ago

“I had an Issue with printing off the labels for my parcel, so I was put through to Nicola on the Live Chat. She was very quick and efficient with getting the problem solved, and I am very pleased with the service. I would now definitely come back and use it again.”

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Posted 8 years ago

“sorted my problem asap - many thanks”

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Posted 8 years ago

“Had a issue with a order and Nicola sorted this out for me, She is a credit to your company she sorted my problem in minutes was polite and very helpful in my eyes she deserves a 10 star rating a very happy customer ????”

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Posted 8 years ago

“I made a mistake with my order, however Nicola was an excellent help in sorting this out for me very quickly and was also very polite :)”

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Posted 8 years ago

Parcel2Go is rated 1.5 based on 2,163 reviews