Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely dissatisfied by the service I received from them. I sent 3 large items by Hermes (booked through parcel2go) and one was arrived completely damaged and the other 2 items are still missing after a few weeks. I asked for compensation and they refused it, blaming it on poor packaging. I will of course appeal their decision but as a result, I have lost an item worth over £200.”

Helpful Report

Posted 5 years ago

“I strongly recommend you not to use this service. Everything was wrong. They suggest you cover your package even if they cannot protect it...then you receive your article broken and they cannot do noting...so...you lose your item, your money for the coverage and your time waiting them for collecting your item...use it if you want to take risks!!”

Helpful Report

Posted 5 years ago

“It is the worst service than you can imagine...I strongly recommend not to use it...”

Helpful Report

Posted 5 years ago

“Everything ... Parcel was meant to be delivered before 26th Nov and it is now sitting within customs in SA(just recently arrived there) Initially I received and email saying it had been delivered weeks ago and I thought yes brilliant service. It hadn't as it had never left the UK. Tracked the parcel and they found it. Then re-delivery was tried again... this has taken weeks to get to this stage and the A5 envelope that I sent is now with a SA Customs still no sign of delivery. I have demanded a refund of all costs which I will not receive until mt envelope is delivered??? To say I am not happy is an understatement, this parcel has to be at destination before 27th Dec.... I thought I had plenty time but with this shambles of a company I have little doubt they will ever get it..:( There should be some compensation for customers as I was told by the Customer service Chat that you get what you pay for - we are a budget company!!! Take from that what you will..:( very disappointing and will never use again.”

Helpful Report

Posted 5 years ago

“Parcel2Go lost a parcel which we had paid to protect. They asked us to file a claim which we did. Then we were asked for proofs of collection, non-delivery and value. They had the first two on their own online system which showed that the parcel had been collected from us and then lost midway, but for some reason we had to provide them evidence. Whatever proof of value we provided did not fit their criteria. Due to the nature of our business they were the only proofs we could provide. After loosing the months-long battle over the issues of proof of value, they agreed to refund the cost of delivery, but said they could not compensate for the loss of the content because they considered the content to be of "prohibited" category. The content of the parcel was letterheads that we had printed for one of our customers. How can letterheads be prohibited? Given the fact that this company has been rated 1.7 out of 1,267 reviews shows that there is something fundamentally wrong and they should not be trusted.”

Helpful Report

Posted 5 years ago

“Overcharging me for no reason,I paid £2.80 for posting a normal size lady bag ,they are requesting double.”

Helpful Report

Posted 5 years ago

“Terrible customer service and poor service.”

Helpful Report

Posted 5 years ago

“LOST PARCEL & APPALLING CUSTOMER SERVICE I used Parcel2Gp to collect a large parcel from location A and deliver the parcel to my home address within 5 working days. The automatic tracking system on the Parecl2Go website did provide any tracking updates during the 5 day transit time. When the parcel was overdue I contacted Parcel2Go via the 'livechat' system on the Parcel2Go website. The customer service I received from this point on was absolutely appalling. I first corresponded with Karolina R who was unhelpful, rude and failed to address my concerns regarding the lost parcel. I asked to be transferred to a supervisor who would be able to address my enquiry properly. On being transferred to Tom via livechat, he informed me that Karolina had escalated my enquiry due to my use of 'inappropriate language'. Astounded, I asked Tom to identify & ascertain where my language was inappropriate. Tom responded to confirm that this was not the case and that Karolina would require some further customer service training. At this point Tom advised that he would open a missing parcel enquiry and come back to and that if I needed to get in touch then I could ask for him personally. After 5 days of no contact and no further update on the online tracker I contacted Parcel2Go again vie livechat. I asked to be referred to Tom, my request was denied and I was advised by Phoebe that there was no update as 'it's only been 3 days' and was advised that a further update would be provided. After 10 days without any contact from Parcel2Go or any update to the online tracker I contacted them again via livechat. I was advised by Thom that my parcel was now deemed as lost. Before I could request any more details I was transferred to Asha who apologised for the loss, then advised me that the enquiry was still ongoing, then advised me that a claim for loss would be commenced, then advised me that she could request searches for the parcel. At this point I asked what steps had been taken to locate the lost parcel and received no response for 8 mintes. I was then asked to 'please provide the above o with this'. I asked for clarification on what this meant. After 5 minutes I was asked to provide photo's and a description of the item. I agreed to provide this further information and asked when I should expect to receive an update. I received a copy+paste response identical to one I had received earlier in the same exchange. I have now provided Parcel2Go with the further information they have requested and currently await their response, although given the quality of their customer support and the conflicting information provided so far I don't expect to recieve any update and will have to contact them again myself to chase. I'll update on my experience again in the coming days. Livechat transcripts are available upon request.”

Helpful Report

Posted 5 years ago

“APPALLING CUSTOMER SERVICE Need to cancel an order but NO CHANCE! neither live chat not phone number work! DO NOT USE THIS COMPANY - CROOKS!”

Helpful Report

Posted 5 years ago

“I paid extra for guaranteed delivery. Parcel redirected by courier & delivered to another address. Live chat lasted 1 Hour & then changed to another person who wanted all the info again! At this point I gave up . Absolutely NO HELP WHATSOEVER!! Still not resolved. Ongoing. They told me to get the recipient to collect it from another town several miles away> BE VERY CAREFULL ABOUT USING THIS COMPANY AS YOU CANNOT SPEAK TO ANYONE WHEN YOU HAVE PROBLEM!!!!”

Helpful Report

Posted 5 years ago

“Do not use these they are not couriers, showed parcel being despatched on 2nd dec had a delivery date of no later than the 5th dec and still no sign on the on the 8th. Showed tracking on the 2nd then nothing until the 8th saying held up in depot. Parcel2go , they do go MISSING.”

Helpful Report

Posted 5 years ago

“What a terrible company 2 missed pick ups no explanation chat staff work to different rules. due to this my customer has asked for a refund .my advice is to keep well away”

Helpful Report

Posted 5 years ago

“They are thieves and scammers! They lost a bathtub that was insured or refused to pay back for it. They told me that the bath cannot be insured but they took the money for bath insurance. If I knew, I would look for another courier. They cheat people!”

Helpful Report

Posted 5 years ago

“If you're going to send a parcel go direct to the couriers themselves. this company states next day delivery as an option but in my case this did not happen. I contacted them and all they can say is we'll let you know in 1-2 working days, not helpful at all”

Helpful Report

Posted 5 years ago

“spend with them over 5k and they treat you like nothing there is no support just want you money to not fall for there cheap prices as its only good if it goes ok any issues they leave you hanging listen to me from someone you has been there and done stay far away”

Helpful Report

Posted 5 years ago

“There's something not quite right about the 4/5 star reviews on here. It makes me think the company are writing their own reviews. Take a look on Twitter and other sites for the true results. THIS COMPANY IS ABSOLUTELY ABYSMAL!!! They lost my parcel worth £290 and are refusing to pay out. The parcel stopped showing tracking updates after it was at the national sorting hub. It basically disappeared into thin air. I am now left £290 out of pocket with no product to show for it right before Christmas. SERIOUSLY, DO NOT USE THIS COMPANY!!! I cannot stress this enough. The prices are cheap but the service is absolutely shocking. THERE IS NO POINT OF CONTACT, NO PHONE NUMBER AND NO EMAIL for when the delivery goes wrong because they quite simply do not care about the customer.”

Helpful Report

Posted 5 years ago

“Avoid at all costs”

Helpful Report

Posted 5 years ago

“DO NOT EVER USE THIS COMPANY - go direct to couriers! Had an awful experience, their chatbot replies were horrible, cryptic and difficult to deal with. I needed 1 simple parcel delivered they failed to collect 3 times and insisted I re-book before I could cancel. When I was communicating with them they wouldn't explain and had crappy insincere responses.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“When there are no issues it works fine. But if you send a lot of parcels it will only be a matter of time before there is an issue. For example, a parcel gets lost or broken. Whenever that happens they are useless. They try to weasel out of honouring the insurance you bought. But recently I've encountered a new issue. One of their couriers, Hermes, has started randomly claiming that your parcels exceed the permitted size. P2G then charges you an extra fee and a fine. The claims are bizarre - claiming small parcels no longer than 20cm are 58cm long. Of course they provide no evidence of this - just take your money from your pre-pay account. Even if you provide evidence proving that the claim is ridiculous you can expect no reply to your evidence without a lot of chasing. When you finally do get a reply they expect that you have taken photographs of every package you send to prove - they won't accept general evidence of the size of the particular item you sent. After about 5 years and having spent £thousands with P2G, I've finally had enough and am moving elsewhere. The convenience of when things go well is not worth the stress of their awful customer service and lack of help when things go wrong.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews