Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.44

1.4 Rating 2,258 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.4

Based on 2,258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HOLE PUNCHED IN MY PARCEL BROKE CONTENTS-NO COMPENSATION GIVEN P2G66879546 I posted a carefully wrapped Model Car via PArcel2Go and took out the so called 'loss insurance' and sent the wrapped Model Car off via a Hermes Agent. When the parcel Model Car arrived, the recipient noticed a 4cm hole 'PUNCHED' in the base, causing the Model Car inside to be broken. I made my claim providing pictures and receipt and on two later occasions, more information and documents to state my claim. A few days later, I received the following refusal email: Unfortunately, the item you sent is protected for loss only, which means we’re unable to compensate you for damages to this item." SILLY ME FOR THINKING 'LOSS INSURANCE' and a reasonable expectation that my property would be taken reasonable cared for and the subsequent DESTRUCTION OF THE CONTENTS was COVERED BY THEM. My claim was only for about £12, which is a pittance by comparison to what I have spent with them over the years. What a sad fact. Needless to say, I will NEVER use them again... but I suppose I am not important to them anyway.”

Helpful Report

Posted 6 years ago

“Wanted to send a package to a friend in France for Christmas. Problems began almost immediately with the order and I had to request a new label to print. I chose TNT as the courier. TNT shows up the next day in an unmarked van, I send it off. Package basically disappeared as soon as it gone on the van, which I discovered when I went to track the package a few days later. A few weeks of back and forth with Parcel2Go customer service, while cordial, did not provide any evidence that the package was being looked for. I had to open a lost inquiry after some time. Eventually TNT contact P2G, who then contact me, informing me that the package was not 'lost', but TNT required 'alternative contact details' for the consignee. This is after about a month of no contact with TNT and the package is nowhere to be found. I provided the contact details twice which were apparently ignored and the package was sent back to me, almost two months later. I finally received my refund after opening a Paypal case a few weeks ago.”

Helpful Report

Posted 6 years ago

“Awfull customer service. Don t take responsabilities. Lost my parcel just because of their incompetence. I lost my oarcel and I lost my money as well. Don t ever bother to book anything through them. Just take direct quotes from the couriers.”

Helpful Report

Posted 6 years ago

“Find an alternative, i sent a parcel with contents worth £50 to Austria and they lost my parcel, they couldn't track it or give any information, not even a phone call or email to explain. parcel2go simply dont care, i ididn't even get my postage costs of £9.72 back. Terrible service, there is no one to call as there is no number. dont risk it. Luckily i chose to pay parcel2go the £9.72 with PayPal who have now got me a refund, good to know that PayPal cares and protects it customers, as there was no email, phone call from parcel2go or indeed any offer of a refund, i wont be using them again, im still £50 down.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Sent a 20kg woodworking vice it got picked up I received the text and it magically disappeared no one is even able to help or do anything they are the most useless waste of space judging by the Rest of the reviews I'm never going to receive compensation for my lost vice DON'T USE THIS COMPANY! I don't understand how this company is even going still!”

Helpful Report

Posted 6 years ago

“1star is generous. Do not use your parcel will not arrive”

Helpful Report

Posted 6 years ago

“All the website says is delayed please wait 24hrs. 24hrs + and Guess what it says. Delayed. No contact number. No idea which courier is transporting the item but I fear it might be Hermes”

Helpful Report

Posted 6 years ago

“The delivery service was satisfied as long as your parcel is not lost. My parcel delivered lost and the signature and name was different from the recipient's name. The only contact they have is email and it takes days to get back to you. They only look at my case when I put a negative feedback as I've not heard back from them for days. They keep sending me the invalid signature and telling me that parcel has been delivered and closed my case (via their website). As there is noone to approach to discuss this case I have to write second bad review on trustpilot so that someone from the department will actually look at my case. When they finally acknowledged their mistake, they only decided to refund the postage eventhough I have paid extra for the protection and content value. What's the point for charging me extra if they are not refunding the content value without telling you the reason?”

Helpful Report

Posted 6 years ago

“Couldn't agree more with the comments about failures and inability to help and put things right. Very poor service when it goes wrong leaving you out of pocket and frustrated.”

Helpful Report

Posted 6 years ago

“I have been using them for around 2 months with eBay sales , I am now fed up with delayed parcels , and their inability to tell you anything that you don’t already know from the tracking information, I paid £36 for a parcel express 1-2 days , and it has not been scanned for 4 days and down as incorrectly sorted DELAY! and I also agree , I paid for the on time guarantee which was yesterday but can see they have changed that date for another 2 days? Going to have to go back using post office”

Helpful Report

Posted 6 years ago

“terrible, I have sent a parcel to Dubai, 1 month ago, parcel disappear, and still on today no one from their help desk is able to help me, no answers, no helps, still waiting for them to get my money back.”

Helpful Report

Posted 6 years ago

“Rubbish service it's been nearly a month they haven't return my money back I can't find any contact number they didn't reply my email”

Helpful Report

Posted 6 years ago

“Absolute shambles - lost my parcel and wont support in helping to finding it, they first said they found it, now they're simply refusing to help”

Helpful Report

Posted 6 years ago

“Frankly Parcel2Go is a shambles. I placed an order with Parcel2go yesterday morning but then had to cancel it two hours later....that proved tricky to do as there is no phone number. Used one of their online chat handlers in the end as there seemed no other option. She said my refund would happen in 5-7 working days which is how long the bank will take to process it. This Im confused by as the bank said that although theyd authorised the payment parcel2go hadnt taken payment yet....so surely it doesnt take 5-7 days to cancel taking it? Copy of online chat emailed as requested. Then I got another email saying they would have to investigate whether they could 'refund me' & that would take 5-7 days! Bonkers! Have they not heard of the distance selling laws? Today Hermes turned up to collect my parcel.....seems Parcel2go didnt cancel them even though they had plenty of time to do so. Having had that shambolic experience so far I wait with interest to see if they take payment or not. Be careful Parcel2Go its fra its fraud if you dont & I will see you in the small claims court.... Lastly its actually cheaper if you contact the parcel distributor direct!! So please tell me why would anyone use Parcel2Go?????”

Helpful Report

Posted 6 years ago

“Absolutely shocking customer service. No ability to phone up. Online chat is tedious, repetitive and time consuming. They have not maintained communication with updates as promised. It's taken me 8 days for them to finally log an investigation. Parcel 2 Go will blame every other business in the event of a problem but in my opinion - I paid Parcel 2 Go and they are failing to respond or escalate my concerns of a lost parcel.”

Helpful Report

Posted 6 years ago

“This company steals items DONT USE no customer service you can contact. They dont care who they steal from. Returning goods over £100 the parcel was by Parcel2Go and it went. Recieved an email saying unsuccessful upick up after the driver (white middle aged female with brown hair in a white car ) had taken the parcel. DONT USE THIS COMPANY UNLESS YOU WANT TO BE SCAMMED.”

Helpful Report

Posted 6 years ago

“out of th e52 parcels we have sent 9 had either been lost broken and 2 have not been collected from a drop off shop its now day 7 and they are sitting in the drop off shop I would never recommend them to anyone ever again, you even have to pay extra for them not to lose your parcel”

Helpful Report

Posted 6 years ago

“Do not send any valued parcel, it would be lost or misplaced! Do not trust them at all! Worst company to deal with. Lost our parcel which contained 10 phones, meant to go back to our supplier. 3 months still no update. That's loss of 3k to our business. Will never use them again in future.2-3 times they told me that they have found the parcel and will send it back to me,sent me fake delivery proof. After waiting for a week when I asked them for update, then they asked me what's inside the parcel and I told them there are 10 iphones. Since then there is no update on parcel.”

Helpful Report

Posted 6 years ago

“I booked a shipment and paid the delivery guarantee service. The courier failed to deliver on the pre-agreed date because some logistics problem arisen and my parcel was delivered the following day. I tried to get in touch with parcel2go customer service but is just impossible using their webchat and there is no phone number or email available to customers. I went through Resolver and finally someone started to reply me. They denied the pre-agreed date was what I was telling them (don't make my same mistake, do a screenshot of their website during your booking so you can get a proof of the date) even when I called Tnt customer service who confirmed I was right about the pre-agreed date. They keep replying the delivery date was supposed to be on the 3rd of January because national holiday but that's is an excuse because TNT (the courier I used) confirmed it was supposed to be delivered on the 2nd of January and the reason it wasn't delivered was because some logistic problem. But they have no shame, even with the support of TNT who says something different, they will keep repeating something else. They won't refund you the service you paid for (don't bother adding the guarantee delivery service to your booking). If you have a problem, you can't get in touch with them. They are just a third party who books for you a shipment using the main couriers available. You don't need them to ship a parcel. If you use the couriers website directly you can get a better deal and a better customer service. I will never use this service again.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.4 based on 2,258 reviews