Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,240 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basicly they are scam . Do not trust and give your parcel to the parcel2go”

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Posted 6 years ago

“They lost my parcel and didn’t return any payment . They are a scam , do not trust the Parcel2go.”

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Posted 6 years ago

“Absolutely awful firm. Charged me a £10 surcharge claiming the courier UPS had placed a surcharge on the package due to package been overweight. I questioned this with UPS who denied any knowledge of it and said any surcharge would show up on their own tracking page. UPS suggest I ask for proof via any invoice generated by them to P2G. I requested proof of this and P2G could not provide the invoice or any evidence of the surcharge from UPS. P2G customer services suggest I have to prove the parcel was not overweight despite me sending the same parcel with the same dimensions and same weight every week for over a year to the same address. Disgraceful money making scheme which is just blatant theft. Reported to Trading Standards and Action Fraud.”

Helpful Report

Posted 6 years ago

“In the light of a recent negative experience where a parcel sent to Italy was returned undelivered the listed suppliers below were involved. Each appears to be content to blame each other in a self-indulgent mutual blame game where customer service unfortunately was a total casualty. Until further notice please note that all Müller Group companies are no longer permitted to use the services of; Parcel2Go DPD”

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Posted 6 years ago

“Absolutely awful. Do not touch with a barge pole. I sent a bike through this courier and in transit they literally unwrapped the bike, took it apart and stole part from it. Delivering just the frame. Stole the seat and the basket (which, may I add, had to be removed with an allen key!). I should have called the police. I even took out their insurance and did not get my money back. Terrible terrible company - do not EVER EVER use!!!!”

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Posted 6 years ago

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Posted 6 years ago

“The worst courier service I have ever used. I guess you get what you pay for. My advise pay a little extra for a decent service. Their process of resolving issues needs some serious attention. They have no phone number, and you are not able to live chat with them (well customer below says you can but I could not find it after I laid a complaint). I have been trying to send custom documents to them for a week now, without much luck.”

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Posted 6 years ago

“Useless customer service, staff hide behind online chat. they don't responds to emails and claims are a waste of time. A company is judged by how they deal with issues, this company is useless when things go wrong. Don't waste your money on Insurance, you wont receive a penny!”

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Posted 6 years ago

“Never ever use this company they lost my £1500 microphone and after 3 months of trying to get an answer they have started to just ignore me”

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Posted 6 years ago

“THIEVES THIEVES THIEVES THIEVES Parcel2Go are absolute lying thieves with extremely rude, arrogant and unprofessional live chat customer service. AVOID AT ALL COSTS AND STAY AWAY FROM THEM- PLEASE TAKE TIME AND READ THIS AS IT MIGHT HAPPEN TO YOU 100% : Failed to collect an item twice this week. Had the poor person to stay home and wait for the parcel to be collected- nobody showed up- They can't give you a reason why the parcel hasn't been collected. In case they fail to collect on the first day, you will have to check that on their website and reorganise collection yourself with a live chat agent that's arrogant and can't take complaints or deal with them in a normal manner- they all lack empathy and professionalism It takes ages to be refunded- will be well over a week in my case, time in which my money is blocked and they can do whatever they want with it. I requested two call backs - last agent I spoke to said that there was none requested - Imagine my frustration - also tried to disconnect me off chat constantly. Over a year ago they lost one of my parcel, I traced the situation privately and the parcel got stollen by the driver- didn't compensate the loss of the parcel ( item couldn't be covered even though i paid for protection ) - they only refunded me the shipping cost to the prepay ballance ( again in their pocket ) with no possibility what so ever to look into it and compensate me- lost item, refunded person on eBay, PARCEL2GO CAN'T CARE LESS THIEVES THIEVES THIEVES THIEVES THIEVES ( No I won't email you wasting my time again explaining the stupid trouble you caused ! )”

Helpful Report

Posted 6 years ago

“Awful customer service. Chat system staff are useless and all you get are automated messages from them and be treated like you don't know what you are talking about. Its honestly insulting. Don't ever waste money insuring your item with P2G, the claims process is a complete Joke. Take your chances and cut your losses, don't waste time with their staff if things go wrong.”

Helpful Report

Posted 6 years ago

“I have been using P2GO for the past 15yrs, and yes occasionally I’ve encountered a problem, and in the early days you were able to speak with someone and sort it out, …. Trying to sort a problem now is an absolute nightmare, the online chat is a joke, and doesn’t work, contact via email is non-existent, speaking with a human is impossible, submitting a claim is completely pointless, as after 10 days or so, its rejected by a computerised system. My sent parcel was left outside a flat door and photographed by the driver as delivered, consequently it went missing, and I had to reimburse my customer, I hadn’t taken out insurance, I didn’t need to take out insurance, and if it had been correctly delivered in the first place, I wouldn’t be out of pocket now. To put it quite frankly, customer service is absolutely appalling, they simply “DO NOT CARE” and have no interest in caring for their customers, please do yourselves a favour, and stay clear from this awful company !!”

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Posted 6 years ago

“good service when they get it right but forget taking any insurance as you will not get paid out !!!”

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Posted 6 years ago

“They steal from people. They lie, cheat and have stolen £187 from me. Do not use”

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Posted 6 years ago

“Sent a digital watch using Hernes via P2G. It was stolen in transit and recipient recieved an empty box. To make matters worse, despite charging me extra to insure the parcel, they then wouldn't pay out on my claim as they say the item was on their exclusion list for any protection, despite the fact they were happy to charge me for protection! Also please read their exclusion list for protection - it includes virtually everything! What a scam! I'll be using Royal mail in future. Another point is that there is no way to contact P2G other than live chat, which is useless.”

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Posted 6 years ago

“Fantastic reliable service . Collect my big parcel on Thursday afternoon from Scotland to deliver to Dubui. Parcel arrived today ... delivered 3 days early... high”

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Posted 6 years ago

“Terrible. Expected a parcel, tracking status was updated when first collected from sender, then no more updates. I messaged final day it was expected, to try and get an update waited 20 mins for a reply on live chat while they "enquired" to say it should be there today, so waited in, nothing, no arrival. Next day i message again que another 20 min wait in the middle of a live chat while they made further "enquiries" to be told sorry theres nothing we can do as your the recipient not the sender. Please ask sender to message. Good cop out guys. At this point i really dont expect the delivery to turn up. Im down Time, Money, Item and Patience. i will edit this review should it turn up but absolutely not hopeful. Please avoid this company guys. They are a joke”

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Posted 6 years ago

“Literally the worst company ever. Their compensation doesn't cover anything. I took out £200 insurance on a parcel which was damaged (sent to italy) and when I tried to file a claim it said that it was 'after 14 days'.”

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Posted 6 years ago

“Says they posted a box twice the size of letter box .. not recieved my item. I can't contact because Kim not sender but I paid for the item I never received”

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Posted 6 years ago

“Do not use this company . I received my laptop with a cracked screen and they saying that it was only insured for loss only . I couldn’t work for days without my laptop . They wouldn’t even give my money back which I have paid to insure it ... I just very very disappointed and p**** off ! Do not Use IT !!!!!!!!”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,240 reviews