Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever use this company they lost my £1500 microphone and after 3 months of trying to get an answer they have started to just ignore me”

Helpful Report

Posted 5 years ago

“THIEVES THIEVES THIEVES THIEVES Parcel2Go are absolute lying thieves with extremely rude, arrogant and unprofessional live chat customer service. AVOID AT ALL COSTS AND STAY AWAY FROM THEM- PLEASE TAKE TIME AND READ THIS AS IT MIGHT HAPPEN TO YOU 100% : Failed to collect an item twice this week. Had the poor person to stay home and wait for the parcel to be collected- nobody showed up- They can't give you a reason why the parcel hasn't been collected. In case they fail to collect on the first day, you will have to check that on their website and reorganise collection yourself with a live chat agent that's arrogant and can't take complaints or deal with them in a normal manner- they all lack empathy and professionalism It takes ages to be refunded- will be well over a week in my case, time in which my money is blocked and they can do whatever they want with it. I requested two call backs - last agent I spoke to said that there was none requested - Imagine my frustration - also tried to disconnect me off chat constantly. Over a year ago they lost one of my parcel, I traced the situation privately and the parcel got stollen by the driver- didn't compensate the loss of the parcel ( item couldn't be covered even though i paid for protection ) - they only refunded me the shipping cost to the prepay ballance ( again in their pocket ) with no possibility what so ever to look into it and compensate me- lost item, refunded person on eBay, PARCEL2GO CAN'T CARE LESS THIEVES THIEVES THIEVES THIEVES THIEVES ( No I won't email you wasting my time again explaining the stupid trouble you caused ! )”

Helpful Report

Posted 5 years ago

“Awful customer service. Chat system staff are useless and all you get are automated messages from them and be treated like you don't know what you are talking about. Its honestly insulting. Don't ever waste money insuring your item with P2G, the claims process is a complete Joke. Take your chances and cut your losses, don't waste time with their staff if things go wrong.”

Helpful Report

Posted 5 years ago

“I have been using P2GO for the past 15yrs, and yes occasionally I’ve encountered a problem, and in the early days you were able to speak with someone and sort it out, …. Trying to sort a problem now is an absolute nightmare, the online chat is a joke, and doesn’t work, contact via email is non-existent, speaking with a human is impossible, submitting a claim is completely pointless, as after 10 days or so, its rejected by a computerised system. My sent parcel was left outside a flat door and photographed by the driver as delivered, consequently it went missing, and I had to reimburse my customer, I hadn’t taken out insurance, I didn’t need to take out insurance, and if it had been correctly delivered in the first place, I wouldn’t be out of pocket now. To put it quite frankly, customer service is absolutely appalling, they simply “DO NOT CARE” and have no interest in caring for their customers, please do yourselves a favour, and stay clear from this awful company !!”

Helpful Report

Posted 5 years ago

“good service when they get it right but forget taking any insurance as you will not get paid out !!!”

Helpful Report

Posted 5 years ago

“They steal from people. They lie, cheat and have stolen £187 from me. Do not use”

Helpful Report

Posted 5 years ago

“Sent a digital watch using Hernes via P2G. It was stolen in transit and recipient recieved an empty box. To make matters worse, despite charging me extra to insure the parcel, they then wouldn't pay out on my claim as they say the item was on their exclusion list for any protection, despite the fact they were happy to charge me for protection! Also please read their exclusion list for protection - it includes virtually everything! What a scam! I'll be using Royal mail in future. Another point is that there is no way to contact P2G other than live chat, which is useless.”

Helpful Report

Posted 5 years ago

“Fantastic reliable service . Collect my big parcel on Thursday afternoon from Scotland to deliver to Dubui. Parcel arrived today ... delivered 3 days early... high”

Helpful Report

Posted 5 years ago

“Terrible. Expected a parcel, tracking status was updated when first collected from sender, then no more updates. I messaged final day it was expected, to try and get an update waited 20 mins for a reply on live chat while they "enquired" to say it should be there today, so waited in, nothing, no arrival. Next day i message again que another 20 min wait in the middle of a live chat while they made further "enquiries" to be told sorry theres nothing we can do as your the recipient not the sender. Please ask sender to message. Good cop out guys. At this point i really dont expect the delivery to turn up. Im down Time, Money, Item and Patience. i will edit this review should it turn up but absolutely not hopeful. Please avoid this company guys. They are a joke”

Helpful Report

Posted 5 years ago

“Literally the worst company ever. Their compensation doesn't cover anything. I took out £200 insurance on a parcel which was damaged (sent to italy) and when I tried to file a claim it said that it was 'after 14 days'.”

Helpful Report

Posted 5 years ago

“Says they posted a box twice the size of letter box .. not recieved my item. I can't contact because Kim not sender but I paid for the item I never received”

Helpful Report

Posted 5 years ago

“Do not use this company . I received my laptop with a cracked screen and they saying that it was only insured for loss only . I couldn’t work for days without my laptop . They wouldn’t even give my money back which I have paid to insure it ... I just very very disappointed and p**** off ! Do not Use IT !!!!!!!!”

Helpful Report

Posted 5 years ago

“Lost multiple parcels, communication is extremely poor online.”

Helpful Report

Posted 5 years ago

“Shoddy Business practices, DO NOT POST YOUR HIGH VALUE PARCELS WITH THIS COMPANY, THEY WILL NOT PAY OUT. I shipped an Audi Rear Entertainment Tablet Unit which I sold on ebay to someone in China for £1500 and with Parcel2go I insured this item and it was dispatched by UPS. All arrived there and the buyer noticed boxed was squashed and the both the Rear entertainment tablets screens were cracked which prompted me to open a claim with Parcel2go. Immediately the company said the item is not covered because (Protected for loss only. Electrical appliances, i.e. monitors are not covered in case of loss) It's not a monitor, It's an Audi Rear Entertainment Tablet for an Audi S8 (2019/20 Model) only. This unit retails for over £5000!! I have provided all the evidence, documentation to Parcel2go in good time. I have spoken to over 13 different members of staff on the Parcel2go team. When I placed the order to ship my item I kept being prompted to take out compensation cover for my item, so if you claim it's not covered why am I being prompted on your order page to take out compensation for an item? Also I contacted UPS and they say no compensation for this item directly through UPS. So they charged compensation for the item but have no valid insurance cover with the courier. As this is high value i'm building a court case around the business practices this company uses and I have reached out with others who have successfully taken Parcel2go to court prior before this. (Thanks Maia). I reviewed the prohibited items before I placed the order and my item specifically was not listed. If you want to follow my journey please message privately as I've had a lot of requests for others having problems. Thanks for the support guys. I will not be backing down until my claim has been payed out as i'm entitled too. So in the meantime i'm assisting my lawyer to create a solid claim to take this company down. If anybody would like to join me or has information please let me know as I have no issues with financials or expenses to take this further. I was told higher management were reviewing my claim but I haven't heard back from them.”

Helpful Report

Posted 5 years ago

“HOLE PUNCHED IN MY PARCEL BROKE CONTENTS-NO COMPENSATION GIVEN P2G66879546 I posted a carefully wrapped Model Car via PArcel2Go and took out the so called 'loss insurance' and sent the wrapped Model Car off via a Hermes Agent. When the parcel Model Car arrived, the recipient noticed a 4cm hole 'PUNCHED' in the base, causing the Model Car inside to be broken. I made my claim providing pictures and receipt and on two later occasions, more information and documents to state my claim. A few days later, I received the following refusal email: Unfortunately, the item you sent is protected for loss only, which means we’re unable to compensate you for damages to this item." SILLY ME FOR THINKING 'LOSS INSURANCE' and a reasonable expectation that my property would be taken reasonable cared for and the subsequent DESTRUCTION OF THE CONTENTS was COVERED BY THEM. My claim was only for about £12, which is a pittance by comparison to what I have spent with them over the years. What a sad fact. Needless to say, I will NEVER use them again... but I suppose I am not important to them anyway.”

Helpful Report

Posted 5 years ago

“Wanted to send a package to a friend in France for Christmas. Problems began almost immediately with the order and I had to request a new label to print. I chose TNT as the courier. TNT shows up the next day in an unmarked van, I send it off. Package basically disappeared as soon as it gone on the van, which I discovered when I went to track the package a few days later. A few weeks of back and forth with Parcel2Go customer service, while cordial, did not provide any evidence that the package was being looked for. I had to open a lost inquiry after some time. Eventually TNT contact P2G, who then contact me, informing me that the package was not 'lost', but TNT required 'alternative contact details' for the consignee. This is after about a month of no contact with TNT and the package is nowhere to be found. I provided the contact details twice which were apparently ignored and the package was sent back to me, almost two months later. I finally received my refund after opening a Paypal case a few weeks ago.”

Helpful Report

Posted 5 years ago

“Awfull customer service. Don t take responsabilities. Lost my parcel just because of their incompetence. I lost my oarcel and I lost my money as well. Don t ever bother to book anything through them. Just take direct quotes from the couriers.”

Helpful Report

Posted 5 years ago

“Find an alternative, i sent a parcel with contents worth £50 to Austria and they lost my parcel, they couldn't track it or give any information, not even a phone call or email to explain. parcel2go simply dont care, i ididn't even get my postage costs of £9.72 back. Terrible service, there is no one to call as there is no number. dont risk it. Luckily i chose to pay parcel2go the £9.72 with PayPal who have now got me a refund, good to know that PayPal cares and protects it customers, as there was no email, phone call from parcel2go or indeed any offer of a refund, i wont be using them again, im still £50 down.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Sent a 20kg woodworking vice it got picked up I received the text and it magically disappeared no one is even able to help or do anything they are the most useless waste of space judging by the Rest of the reviews I'm never going to receive compensation for my lost vice DON'T USE THIS COMPANY! I don't understand how this company is even going still!”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews