Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,215 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd urge people not to use Parcels2GO. I sent out a mobile phone and they lost (allegedly stolen by them) it. I took out insurance - waste of money. Please don't trust them, you can't speak to anyone and customer service is poor and non existent.”

Helpful Report

Posted 5 years ago

“You lost my parcel. Address was written in full. There was barcode. Even if the label came off. The address was written in large black marker pen so it cannot be lost.”

Helpful Report

Posted 5 years ago

“Was sent a fine for £45 issued by ups. I sent a parcel that weighed 14kg, they weighed it as 43kg? I sent parcel2go, pictures of the items on scales they said they needed more I sent measurement pics (height width length) they said they were not willing to take it to ups, you will just have to pay the fine. Will never use again!”

Helpful Report

Posted 5 years ago

“Terrible company. They have pick up points on their website that no longer work with them. I had a parcel booked for drop off and when I got there they told me they haven't dealt with them in over a year. I had to go to another drop off that was miles away. Disgraceful”

Helpful Report

Posted 5 years ago

“I wanted to drop off a parcel at a point they had listed on their website and when I got there the lady in the shop told me they haven't dealt with them in over a year. I ended up dropping it off at another shop miles away and have been trying to contact them since to see if they have received it to no avail. This is the worst experience I have every had trying to send a parcel. I haven't got a clue what's going on.”

Helpful Report

Posted 5 years ago

“Worst company ever I was at work when delivery was attempted, so they sent it back to seller.”

Helpful Report

Posted 5 years ago

“DO NOT USE. My biggest parcel has been lost on the way and never left the pick up destination. I received 3 parcels on 4 and nobody warned me about the one missing before. No explanations or justifications for what has been lost. Only justification is that it is normal they get some packages lost with the amount they receive. My suggestion is that they learn to do their job and if they have to loose people's important belongings they DO NOT take packages. Big mistake.”

Helpful Report

Posted 5 years ago

“DO NOT USE, Just look at feedback, Will not provide basic service such as POD. They stoped responding to emails after I escalated and chased for 8 months to be ignored. Closed case without responding. All I wanted was a proof of delivery or signature and would not provide. Customer service is a joke.”

Helpful Report

Posted 5 years ago

“Worst company I have had to deal with, lost my parcel as they decided to return back to me, no clue to why, and are doing anything to refund me back, can’t even speak to a human, it’s all done over chat who are just useless and lie, there is no actual contact in the claims process, no reasoning, it’s there offer with no explanation or nothing. it’s horrendous service, please avoid for your own sanity!”

Helpful Report

Posted 5 years ago

“I would give zero stars if I could. Customer service is impossible to get in touch with. They insufficiently supply you with paperwork and then blame it on you. They delete customer comments on their social media and then demand more money from you or threaten your parcel won't come back. DO NOT USE THIS COMPANY!!!!!”

Helpful Report

Posted 5 years ago

“Cheats on a grand scale..booked a parcel to be picked up..myhermes never picked it up,never got the payment back,no contact direct and are liars.. 5 x drivers over 4 days all had punctures..? do not trust or use them..they now control many agents..so they cleaned up the market..so its back Royal Snail..as least you can talk to them.”

Helpful Report

Posted 5 years ago

“Parcel never arrived. No explanation given. Service was slow, like the emails are derived by automated bots. impossible to get any refund or compensation. really poor”

Helpful Report

Posted 5 years ago

“This firm is an absolute joke would recommend any one going else we're in future as they make stuff up add extra fees to your orders just a heads up guys this firm are scammers”

Helpful Report

Posted 5 years ago

“I have been sending parcels to my daughter in New Zealand for the last four years so I know what's permitted. Having accepted my parcel, I followed the tracking and a week after dropping it off for courier it was returned to me in a sorry state - wet and falling apart with no paperwork. I contacted Parcel2go who told me they returned it because it contains prohibited items. It doesn't but they weren't having it and charged me £9 to return it to me. This is the first and LAST time I will use them. They don't know the rules of what can and can't be sent - I absolutely do as I've done it for so long. I now have to repack it, replace some ruined items, find another courier (will go back to WPS) and make a claim from Parcel2(not)go. what a terrible experience. never ever ever again.”

Helpful Report

Posted 5 years ago

“They shouldn't work with Hermes if they can provide nothing about the service you've paid for. I paid a lot for a heavy parcel to be collected and delivered. They give you a 12 hour window in which you must stay put awaiting collection with no updates. So I booked a day off (costing me extra) to wait in, it was collected but a week later returned apparently it was "refused at delivery" but the recipient never even had the chance as the delivery driver didn't attempt to deliver. So Parcel2Go have been kind enough to try again, however, I now sat here again for another 12 hours, unable to leave and cancelling plans, booking time off etc, and they are not able to tell me when the parcel will be picked up... if it will be picked up. Communications is rubbish, they gave me the wrong tracking number and the response on their live chat is clearly scripted so we've just been going around in circles.”

Helpful Report

Posted 5 years ago

“The app doesn’t work. You’ve yet in all the details and then never get your labels. Last 16 times I’ve ended up speaking to live chat who are basically retarded. Absolute rubbish service and they never pass you through to a supervisor. There’s no wAy of altering your details once checked out if made a mistake and there is no customer complaint procedure or telephone number. Wouldn’t recommend them to my dog.”

Helpful Report

Posted 5 years ago

“DO NOT UNDER CIRCUMSTANCES USE THIS COMPANY. PLEASE STAY WELL CLEAR!!!!!!!!! SHOCKING SERVICE! We booked two parcels. One of these parcels, which was in a branded box, got "lost". Parcel2Go opened a claim and then spent nearly three weeks investigating the parcel that was delivered. They then closed the claim, although one parcel was still missing because they thought that both parcels had arrived! After four hours of chat, the claim was re-opened and will take another three weeks to investigate. In total, I have probably wasted 12 hours of my life talking to pointless chat operators, who give either copy pasted answers, inconsistent information or simply just lie outright or ignore you (!). Three operators told me that both my parcels had been delivered which is why the claim was closed. This means that we have lost a week to investigate the missing parcel as Parcel2Go were not able to correctly document which of the two parcels was missing. Furthermore, we purchased Guaranteed Delivery and was told that we were not entitled to a refund as both parcels had been successfully delivered :-s. After a further two hours of live chat, a refund was provided but it was for the wrong amount and I am still owed over half of the paid carriage costs. Lastly, no-one was prepared to provide a definitive answer as to how much would be refunded should the parcel not be recovered. This company is utterly incompetent and they simply are not working in the customer's interests. It is impossible to get any sense out of anyone and begs belief how this company is still running and has not already been shut down by trading standards. All they do is blame the couriers. And from the couriers you don't get any sense as they simply refer you to Parcel2Go. Utter chaos. A minor-star review was unfortunately not possible, so I had to give one stars.”

Helpful Report

Posted 5 years ago

“appalling customer service. No phone number. Driver came before allocated time and didnt even knock on the door, marked it as a failed collection because customer was unavailable. Live chat was dreadful, had to repeat my questions three times to get a response.”

Helpful Report

Posted 5 years ago

“1 start is being nice. The service u got was shocking. 1st- my parcel got sent to the wrong country 2weeks later once I was asking many question the couldn't find my parcel. 2nd- 1 month later find found ir and got to sent to the correct country all damaged, to receive the parcel family member need to pay extra £60 with items missing and damaged. 3rd- I thought i was ok as i got extra insurance out with the same company. WRONG. They said they are investigating and 4month later I'm still waiting. Cheaper yes but I rather pay the extra with bigger companies and know that it will go to the right location with no headaches. Very disappointed. S**t alround”

Helpful Report

Posted 5 years ago

“I sincerly advise everyone to NOT use Parcel2Go services. My parcel was lost. I got no justification. Customer service is horrible and very difficult to speak to anyone. I simply felt that losing parcels was an habit and no one didn't seem to care very much. It leaves you with the sensation that they don't do whatever its needed to find parcels. This was the worst experience I had in my life with any kind of services. Never again I will trust these kind of companies.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,215 reviews