Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke! I sent a parcel out to someone and it said they had received the parcel although they didn’t! Opened an Enquiry over 2 weeks ago and no response still!”

Helpful Report

Posted 6 years ago

“Shockingly bad service. My parcel got collected a week ago for 48hr delivery service. Tracking showed "business address closed" line on Wednesday 06th May, when in fact, the address was and is open (spoken to the receiving side). For 3 days no updates. Opened a case. Yesterday received an automated message that my parcel was found and attempting to redeliver. Checking today - still shows the same message "attempting to redeliver". What the hell! No customer services to talk to, their 24hr open chat line doesnt work, so no human feedback. Just appalling. Would never use them again.”

Helpful Report

Posted 6 years ago

“This courier company is complete joke, so bad experience, they are hiding from customers to be able to call them and resolve issues. Doggy, AVOID”

Helpful Report

Posted 6 years ago

“I went to book a delivery with ups using this company but, they wanted to charge £20 extra due to the location being 1 mile from a main road. I booked direct with UPS and no £20 extra charge was applied.”

Helpful Report

Posted 6 years ago

“Am in shock to hear that my parcel arrived had written it off as lost/stolen whatever. Dropped off at local PO on April 10th tracking telling me not dropped off. On chat numerous times. Finally see in London on April 16th stays in London coincidentally til my case is moved up & leaves London May 2nd. Delivered May 8th. Even though it was delivered I would not use this company again as there was too much tracking/querying to be done on my part after handing over 44 euro.”

Helpful Report

Posted 6 years ago

“Please avoid this scam company , they do everything to keep your parcel , refund , insurance when things go wrong, thats how they make money AVOID AVOID AVOID P2G69557427”

Helpful Report

Posted 6 years ago

“Please don’t use this company - it’s awful. I booked a courier and when it was due to be collected I received an email to say collection had failed. I spoke to someone via the online chat and they told me that collection and delivery date is not guaranteed....???? Basically my package could take weeks to be delivered with no guarantee or when. They act as an agent on your behalf and you have no control over the process. It’s also really hard to contact anyone as the online chat is really hidden within the site.”

Helpful Report

Posted 6 years ago

“the worst couriers i have ever experienced do not trust they take no responsibility and offer no help in resolving issues”

Helpful Report

Posted 6 years ago

“I sent a parcel yesterday for the first time. In spite of the fact that I hadn’t realised I was supposed to have printed off labels (I thought the email was just an order confirmation) the guy was very patient and waited. Then the printer wouldn’t work so I didn’t know what to do. He talked to his depot who says they would print the labels off for me. He must have been standing outside the door for over 20 minutes. Excellent service. I’m really sorry I didn’t ask for his name, but whoever you are, thank you. You were brilliant”

Helpful Report

Posted 6 years ago

“Absolute worst company I've ever dealt with. Don't expect any accountability or help when something goes wrong. Waiting several days to even get something collected and they won't even communicate with their own partner carriers to see what the problem is. Avoid at absolute all costs.”

Helpful Report

Posted 6 years ago

“My parcel has been “held at depot” for 7 days. When I raised concern I am told it will be 14 days to carry out investigation. Why so long when it is there system telling them it’s held, surely it would say why. Also, why is it the customer has to do the chasing, if a parcel has been held for 7 days you would expect them to investigate and resolve. When you raise the issue parcel2go say “ we are only the booking agent” we need the courier who is Hermes to investigate and get back to us. Wrong, my contract was with parcel2go or in this case parcelnot2go It’s a shame I have to give any star rating”

Helpful Report

Posted 6 years ago

“Avoid Parcels2GO seriously! Can we even be sure they're handling your parcel correctly and not passing on contamination? Don't use this substandard company.”

Helpful Report

Posted 6 years ago

“Please stay away from this thieving company. They lost my parcel, have v.poor customer service, 4-mths on and they just ignore my msgs. Best advice use a proper courier & not this shi#e”

Helpful Report

Posted 6 years ago

“Disgusted by the service and customer service of Parcel2Go “provide”. Do NOT trust this company.”

Helpful Report

Posted 6 years ago

“Total DECEPTION, 5 days overseas was the quote i paid £33, and full tracking. MY PARCEL SAT IN A WAREHOUSE IN MIDDLESEX FOR TWO WEEKS. CUSTOMER SERVICE IS APPALLING. Tracking is non existent and when you contact them. Awkward rude and unhelpful. I will never use them again, do not be tempted. It wasn't even the cheapest quote, i was suckered in by the tracking promises. Liars”

Helpful Report

Posted 6 years ago

“Twice you sent my parcels to an address in the UK!!! It doesn’t even seem like a legit address . Now I’m down €100 !”

Helpful Report

Posted 6 years ago

“Absolute joke. No.phone number. Live chat feature hidden. No accountability....happy to take your money but wont help. Avoid.”

Helpful Report

Posted 6 years ago

“Parcel2go use 3rd party Couriers Hermes, who picked up a adults bike I was returning so not a small box, 1.8m in length, after not getting refunded I find out the driver selected the option "item not received" - so basically stole the item - when I asked for a receipt I was told by scanning the barcode, it will update the system and email you the receipt - which it didn't”

Helpful Report

Posted 6 years ago

“I booked a service with Parcelforce Worldwide via parcel2go. The collection was prompt but the item has not been delivered yet and it's been almost a month. I did get out a cover from them but not sure whether I will ever be able to claim it since there is no one to talk to. They say my case is being investigated. I was to be infromed within seven days but it's been over that period. I would not recommend using this service.”

Helpful Report

Posted 6 years ago

“Parcel seems to have been sent to the moon should have been delivered on 25th April or before still no sign will never send any thing with these so called cowboys”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,252 reviews