Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,227 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please avoid this scam company , they do everything to keep your parcel , refund , insurance when things go wrong, thats how they make money AVOID AVOID AVOID P2G69557427”

Helpful Report

Posted 5 years ago

“Please don’t use this company - it’s awful. I booked a courier and when it was due to be collected I received an email to say collection had failed. I spoke to someone via the online chat and they told me that collection and delivery date is not guaranteed....???? Basically my package could take weeks to be delivered with no guarantee or when. They act as an agent on your behalf and you have no control over the process. It’s also really hard to contact anyone as the online chat is really hidden within the site.”

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Posted 5 years ago

“the worst couriers i have ever experienced do not trust they take no responsibility and offer no help in resolving issues”

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Posted 5 years ago

“I sent a parcel yesterday for the first time. In spite of the fact that I hadn’t realised I was supposed to have printed off labels (I thought the email was just an order confirmation) the guy was very patient and waited. Then the printer wouldn’t work so I didn’t know what to do. He talked to his depot who says they would print the labels off for me. He must have been standing outside the door for over 20 minutes. Excellent service. I’m really sorry I didn’t ask for his name, but whoever you are, thank you. You were brilliant”

Helpful Report

Posted 5 years ago

“Absolute worst company I've ever dealt with. Don't expect any accountability or help when something goes wrong. Waiting several days to even get something collected and they won't even communicate with their own partner carriers to see what the problem is. Avoid at absolute all costs.”

Helpful Report

Posted 5 years ago

“My parcel has been “held at depot” for 7 days. When I raised concern I am told it will be 14 days to carry out investigation. Why so long when it is there system telling them it’s held, surely it would say why. Also, why is it the customer has to do the chasing, if a parcel has been held for 7 days you would expect them to investigate and resolve. When you raise the issue parcel2go say “ we are only the booking agent” we need the courier who is Hermes to investigate and get back to us. Wrong, my contract was with parcel2go or in this case parcelnot2go It’s a shame I have to give any star rating”

Helpful Report

Posted 5 years ago

“Avoid Parcels2GO seriously! Can we even be sure they're handling your parcel correctly and not passing on contamination? Don't use this substandard company.”

Helpful Report

Posted 5 years ago

“Please stay away from this thieving company. They lost my parcel, have v.poor customer service, 4-mths on and they just ignore my msgs. Best advice use a proper courier & not this shi#e”

Helpful Report

Posted 5 years ago

“Disgusted by the service and customer service of Parcel2Go “provide”. Do NOT trust this company.”

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Posted 5 years ago

“Total DECEPTION, 5 days overseas was the quote i paid £33, and full tracking. MY PARCEL SAT IN A WAREHOUSE IN MIDDLESEX FOR TWO WEEKS. CUSTOMER SERVICE IS APPALLING. Tracking is non existent and when you contact them. Awkward rude and unhelpful. I will never use them again, do not be tempted. It wasn't even the cheapest quote, i was suckered in by the tracking promises. Liars”

Helpful Report

Posted 5 years ago

“Twice you sent my parcels to an address in the UK!!! It doesn’t even seem like a legit address . Now I’m down €100 !”

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Posted 5 years ago

“Absolute joke. No.phone number. Live chat feature hidden. No accountability....happy to take your money but wont help. Avoid.”

Helpful Report

Posted 5 years ago

“Parcel2go use 3rd party Couriers Hermes, who picked up a adults bike I was returning so not a small box, 1.8m in length, after not getting refunded I find out the driver selected the option "item not received" - so basically stole the item - when I asked for a receipt I was told by scanning the barcode, it will update the system and email you the receipt - which it didn't”

Helpful Report

Posted 5 years ago

“I booked a service with Parcelforce Worldwide via parcel2go. The collection was prompt but the item has not been delivered yet and it's been almost a month. I did get out a cover from them but not sure whether I will ever be able to claim it since there is no one to talk to. They say my case is being investigated. I was to be infromed within seven days but it's been over that period. I would not recommend using this service.”

Helpful Report

Posted 5 years ago

“Parcel seems to have been sent to the moon should have been delivered on 25th April or before still no sign will never send any thing with these so called cowboys”

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Posted 5 years ago

“Lost four parcels during March and early April can’t speak to anyone, other than ridiculous web chat whereby they stick to a script. Now involved ‘Revolver’ recommended by Martins Money Tips guess what minutes later I get a response from P2G They have 13 days to resolve my complaints (yes two) otherwise it’s escalated to CEO of Revolver. I’d give nil stars but I can’t so reluctantly one star.”

Helpful Report

Posted 5 years ago

“Paid through PayPal on 24th April for collection on the 25th. They didn't collect on the Saturday 25th, nor on Monday the 27th. Looked on their website and entered my tracking number and it came up with it didn't exist. So they had taken my money and not generated the actual transaction. I couldn't call them. Their live chat was down, so l had to re- book through another company and pay again and resort to claiming back a refund via PayPal. I will never ever use these agsin.”

Helpful Report

Posted 5 years ago

“I use website to send parcels to Poland and Slovakia. Never ever had any problems, always on time and the best prices. Will highly recommend”

Helpful Report

Posted 5 years ago

“DONT USE THEM It’s now taken 15 days to try get my parcel picked up and nothing. You can’t talk to a person you can’t get your money back they a fraud.”

Helpful Report

Posted 5 years ago

“Booked a drop of to Parcel shop stated open and accepting parcels on their website on 24th March. Went to drop off parcel only to be told that Hermes had stopped collecting for the unforeseeable future. Went to claim a refund for a failed collection but after a couple of days they cleared the claim of my account. I made two more attempts of making a claim for a refund without success. There customer service is non existent and getting in touch with them is impossible. I strongly advise to avoid this company.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,227 reviews