Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost four parcels during March and early April can’t speak to anyone, other than ridiculous web chat whereby they stick to a script. Now involved ‘Revolver’ recommended by Martins Money Tips guess what minutes later I get a response from P2G They have 13 days to resolve my complaints (yes two) otherwise it’s escalated to CEO of Revolver. I’d give nil stars but I can’t so reluctantly one star.”

Helpful Report

Posted 5 years ago

“Paid through PayPal on 24th April for collection on the 25th. They didn't collect on the Saturday 25th, nor on Monday the 27th. Looked on their website and entered my tracking number and it came up with it didn't exist. So they had taken my money and not generated the actual transaction. I couldn't call them. Their live chat was down, so l had to re- book through another company and pay again and resort to claiming back a refund via PayPal. I will never ever use these agsin.”

Helpful Report

Posted 5 years ago

“I use website to send parcels to Poland and Slovakia. Never ever had any problems, always on time and the best prices. Will highly recommend”

Helpful Report

Posted 5 years ago

“DONT USE THEM It’s now taken 15 days to try get my parcel picked up and nothing. You can’t talk to a person you can’t get your money back they a fraud.”

Helpful Report

Posted 5 years ago

“Booked a drop of to Parcel shop stated open and accepting parcels on their website on 24th March. Went to drop off parcel only to be told that Hermes had stopped collecting for the unforeseeable future. Went to claim a refund for a failed collection but after a couple of days they cleared the claim of my account. I made two more attempts of making a claim for a refund without success. There customer service is non existent and getting in touch with them is impossible. I strongly advise to avoid this company.”

Helpful Report

Posted 5 years ago

“terrible. should be reported to trading standards. they work with rubbish delivery companies and don't help you resolve the problem unless you chase them repeatedly. their customer service is non existent which is incredibly dishonest. If you are a consumer-facing company then you must respect your customers and their needs and not fob them off to rubbish chat bots etc.”

Helpful Report

Posted 5 years ago

“Firstly I arranged a collection of homemade facemasks being sent to protect my aunt in her job at a hospital - the courier didn’t turn up on the day arranged so had to cancel, get a refund and rebook as a drop off. This was sent 7th April and I was told the latest delivery would be 20th April - I raised a case 21st delivery and am getting absolutely no information or refund 1 week later - I understand the pressure on delivery companies right now but it is so difficult to actually get anywhere - I have a lot more parcels to send and will not ever use these again”

Helpful Report

Posted 5 years ago

“I have been robbed by this company. Keep your wallet and time well away.”

Helpful Report

Posted 5 years ago

“Probably the worse experience I have ever had with a company. They broke my the contents of my delivery and then refused to pay out the insurance. DO NOT USE. Keep your hard earned money away from this company.”

Helpful Report

Posted 5 years ago

“Appalling service, do not use. Failed to deliver my parcel, for no reason, they wont refund or return parcel”

Helpful Report

Posted 5 years ago

“When it comes to parting with money they are incredibly dishonest. They have closed all ways to communicate with them.”

Helpful Report

Posted 5 years ago

“Paid £14.75 to send a parcel to Thailand. Tracking was hopeless and after three weeks it has just been delivered back to me. No explanation and no way to contact them from their website. Shocking service, do not use.”

Helpful Report

Posted 5 years ago

“Terrible service, I would never use this company ever again. No control over the packages, Would be better using the couriers directly.”

Helpful Report

Posted 5 years ago

“Please do not use this company ,they will take your money but if they lose a parcel they make it impossible to claim a refund ,they basi ally thieve from you AVOID”

Helpful Report

Posted 5 years ago

“Awful customer service. parcel lost then said damaged and disposed of. Left me out of pocket!”

Helpful Report

Posted 5 years ago

“Cowboys. Stolen money, missing parcel “pending so called investigation” 3 weeks later I’ve had ZERO CORRESPONDENCE!!! I’ve only given 1 star as it wouldn’t let me give 0”

Helpful Report

Posted 5 years ago

“I paid them £150 to ship a laptop to Switzerland within 72 hours. 1 week later I finally got through to them in livechatbot to find out that they hadn't sent it. They then offered to send it back to me within 14 working and would not give me a refund. Worst firm I have ever dealt with.”

Helpful Report

Posted 5 years ago

“I received the parcel damage and I paid the insurance but I didn't receive a refound. Very bad service”

Helpful Report

Posted 5 years ago

“I paid for a next day delivery, they didn't deliver.”

Helpful Report

Posted 5 years ago

“Don't let this one star full you. I have to thank these guys. I have sent a mixed case of wine for my sisters birthday. They drank the wine but said they will be kind and won't charge for doing so. Haven't refunded yet but I know it will eventually happen with such a lovely team in charge. When can I do my next wine delivery, please? :D”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews