Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On their live chat now. Once they realised that they have to refund me, they are just keeping me waiting and I am sure they will be waiting for me to give up. DO NOT USE THIS COMPANY, ANYTHING WOULD BE BETTER!"”

Helpful Report

Posted 5 years ago

“Unfortunately cant give zero. Terrible, rude customer service. Promised delivery to the Netherlands was due 3 days ago, the parcel did not even leave the UK. The status of the parcel was never updated, I need to chase this non stop... No luck.”

Helpful Report

Posted 5 years ago

“Failed to collect parcel that was been returned to seller for supplying wrong item. Therefore unable to get refund. This company is a joke. Not able to contact them. Obviously they can't be bothered to provide any sort of service. STAY AWAY!!!”

Helpful Report

Posted 5 years ago

“Had a terrible experience recently with delivery and I am still waiting. Very rude delivery driver with externally unhelpful attitude. Phone received from delivery driver saying he is going "out of his way to deliver" as this wasn't his normal route and that If I don't arrange to meet him at another point about 5 minutes walk, he simply wouldn't deliver the parcel. He simply wouldn't give me the chance to finish my sentence and kept telling me he was "actually doing me a favour". issue was reported to Parcel2Go. They have apologised but I am still waiting...”

Helpful Report

Posted 5 years ago

“Paid for insurance on many deliveries but when I needed to claim the company offered me a pathetic £20 (which I have refused) for damage to a £190 item. The case has now been closed with no compensation paid. I will not use this company again.”

Helpful Report

Posted 5 years ago

“They lost or stole my parcel. It's 🐝 2 months now and they didn't refund making any excuse 😠😠 Avoid!”

Helpful Report

Posted 5 years ago

“Fragile items destroyed twice in a row, paid extra for insurance, but no refund as new prohibited items list includes pretty much everything you can post in the small print. Use someone else.”

Helpful Report

Posted 5 years ago

“Collection Failed twice. Rebook the collection and still failed to collect. No invoice given and no phone number to contact.. impossible to speak to someone when u had a problem about their service. NOT HAPPY!”

Helpful Report

Posted 5 years ago

“Placed order for collection, but nobody arrived, rebooked giving the current climate some leniency but ended up 5 days later and parcel still hasn’t been collected! No one to speak to. Won’t be using again. Avoid!”

Helpful Report

Posted 5 years ago

“Really bad at sending parcels, didnt do what they said they would do, customer service is a joke no assistance, stick to royal mail!”

Helpful Report

Posted 5 years ago

“I sent a microphone worth £1500 with parcel2go and fully insured it with them which cost me an extra £120, this was in November 2019 and they lost it , its now may and they said I could claim but asked me for proof of purchase , I bought the microphone 20 years ago so don't have this paperwork so they are now saying I can't claim, its been 6 months ive had to deal with this terrible company.NEVER EVER USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Please, stay clear from this company. If something happens to your parcel, you will not get a refund. I had 3 parcels collected by one of their couriers, which offered the option to bring printed labels on collection. I had clearly labelled each package with the correct address and its tracking number. Their driver took the parcels from me without saying a word and then proceeded to incorrectly place the labels he had brought, mixing the 3 of them up. I found out when the recipients got in touch with me saying that they had received the wrong parcels. I contacted Parcel2Go a couple of times (it takes a lot of waiting to get to someone in their online chat), and finally they told me that I had to rearrange collections, but they would not refund me for their mistake with the original orders. I ended up losing a lot of money and time. Avoid Parcel2Go at all costs!”

Helpful Report

Posted 5 years ago

“What an absolute joke of company - go directly to UPS .. a couple of pound more expensive but worth it. Customer service here is non existent. No number to call and speak to someone live chat makes you wait 30 mins to speak to someone you then get templated responses - they transfer you to someone else who can help and round and round you go. Till you give up and lose the will to love. Hope they go bust as it’s what they deserve.”

Helpful Report

Posted 5 years ago

“Cowboys. They have managed to ‘lose’ a bicycle that was collected by ParcelForce and subsequently deny all liability. It’s obviously been stolen and yet the Police have not been involved. What exactly do P2Go charge for then? Any Duty of Care is gleefully ignored. Five weeks and counting...”

Helpful Report

Posted 5 years ago

“Parcel was scheduled for delivery on Wed, 13 May then rescheduled for Thur, 14 May. As of Fri, 15 May it still hasn't arrived. There doesn't seem to be anyway to contact them either. No phone number and live chat doesn't work. I won't use them again.”

Helpful Report

Posted 5 years ago

“I've sent returns to the supplier and after 2 weeks they returned the parcel back to me without a box and so dirty, and after 1-hour waiting on the live chat the answer was "According to our systems, the parcel was returned, as the item was undeliverable due to emergency conditions. The goods were being held in the warehouse, but then the team has rescheduled them for a return." With no refund and damaged parcel How can I return the parcel again to the supplier? without box and dirty Absolutely horrific!! They damaged my parcel and opened it and give it without a box!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“After 2 failed business collections with 2 different couriers, I spoke to live chat who were not able to provide any solutions. Happy to take your money but won't offer any real help or support when you need it. Very poor customer service!”

Helpful Report

Posted 5 years ago

“Stay away from them ! For the 1st time I decided to use them to post a parcel and use the drop off at a locker option but unfortunately it never arrived to its destination. It has been collected from the locker but then never received by Myhermes where it should have been dropped by the company. So I opened a claim on the 30th March and been twice on live chat since ( we are the 13th May) but keep being told to wait as they are investigated this and told me there is nothing else to do and can only wait until they received a reply which was meant to be within 14days ! Avoid at all cost!!”

Helpful Report

Posted 5 years ago

“Absolutely horrific!! Consistently failed to collect a parcel, zero communication, after hours had to go on a laptop to use live chat to be met with an incredibly rude and quite aggressive woman who was completely unapologetic. After two more failed collection dates I tried to cancel to get refunded- then get an email saying they’ll need to “review the case” and “approve the refund” by researching it!! Shocking. Cannot believe they are able to operate. Reporting to ombudsman, trading standards and anyone else relevant.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews