Login
Start Free Trial Are you a business? Click Here

Parcel2Go Reviews

1.5 Rating 2,215 Reviews
11 %
of reviewers recommend Parcel2Go
1.5
Based on 2,215 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 11%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Parcel2Go  Reviews
Visit Website

Email:

online@parcel2go.com

Write Your review

Parcel2Go  1 star review on 4th October 2024
Peter Firth
Parcel2Go  1 star review on 31st May 2024
Recaro
Parcel2Go  1 star review on 14th April 2024
Stephen Hart
Parcel2Go  1 star review on 1st April 2024
Linda
Parcel2Go  1 star review on 9th March 2024
Kerry Turnbull
Parcel2Go  1 star review on 9th March 2024
Kerry Turnbull
Parcel2Go  1 star review on 9th March 2024
Kerry Turnbull
23
Anonymous
Anonymous  // 01/01/2019
After 2 failed business collections with 2 different couriers, I spoke to live chat who were not able to provide any solutions. Happy to take your money but won't offer any real help or support when you need it. Very poor customer service!
Helpful Report
Posted 5 years ago
Stay away from them ! For the 1st time I decided to use them to post a parcel and use the drop off at a locker option but unfortunately it never arrived to its destination. It has been collected from the locker but then never received by Myhermes where it should have been dropped by the company. So I opened a claim on the 30th March and been twice on live chat since ( we are the 13th May) but keep being told to wait as they are investigated this and told me there is nothing else to do and can only wait until they received a reply which was meant to be within 14days ! Avoid at all cost!!
Helpful Report
Posted 5 years ago
Absolutely horrific!! Consistently failed to collect a parcel, zero communication, after hours had to go on a laptop to use live chat to be met with an incredibly rude and quite aggressive woman who was completely unapologetic. After two more failed collection dates I tried to cancel to get refunded- then get an email saying they’ll need to “review the case” and “approve the refund” by researching it!! Shocking. Cannot believe they are able to operate. Reporting to ombudsman, trading standards and anyone else relevant.
Helpful Report
Posted 5 years ago
Absolute joke! I sent a parcel out to someone and it said they had received the parcel although they didn’t! Opened an Enquiry over 2 weeks ago and no response still!
Helpful Report
Posted 5 years ago
Shockingly bad service. My parcel got collected a week ago for 48hr delivery service. Tracking showed "business address closed" line on Wednesday 06th May, when in fact, the address was and is open (spoken to the receiving side). For 3 days no updates. Opened a case. Yesterday received an automated message that my parcel was found and attempting to redeliver. Checking today - still shows the same message "attempting to redeliver". What the hell! No customer services to talk to, their 24hr open chat line doesnt work, so no human feedback. Just appalling. Would never use them again.
Helpful Report
Posted 5 years ago
This courier company is complete joke, so bad experience, they are hiding from customers to be able to call them and resolve issues. Doggy, AVOID
Helpful Report
Posted 5 years ago
I went to book a delivery with ups using this company but, they wanted to charge £20 extra due to the location being 1 mile from a main road. I booked direct with UPS and no £20 extra charge was applied.
Helpful Report
Posted 5 years ago
Am in shock to hear that my parcel arrived had written it off as lost/stolen whatever. Dropped off at local PO on April 10th tracking telling me not dropped off. On chat numerous times. Finally see in London on April 16th stays in London coincidentally til my case is moved up & leaves London May 2nd. Delivered May 8th. Even though it was delivered I would not use this company again as there was too much tracking/querying to be done on my part after handing over 44 euro.
Helpful Report
Posted 5 years ago
Please avoid this scam company , they do everything to keep your parcel , refund , insurance when things go wrong, thats how they make money AVOID AVOID AVOID P2G69557427
Helpful Report
Posted 5 years ago
Please don’t use this company - it’s awful. I booked a courier and when it was due to be collected I received an email to say collection had failed. I spoke to someone via the online chat and they told me that collection and delivery date is not guaranteed....???? Basically my package could take weeks to be delivered with no guarantee or when. They act as an agent on your behalf and you have no control over the process. It’s also really hard to contact anyone as the online chat is really hidden within the site.
Helpful Report
Posted 5 years ago
the worst couriers i have ever experienced do not trust they take no responsibility and offer no help in resolving issues
Helpful Report
Posted 5 years ago
I sent a parcel yesterday for the first time. In spite of the fact that I hadn’t realised I was supposed to have printed off labels (I thought the email was just an order confirmation) the guy was very patient and waited. Then the printer wouldn’t work so I didn’t know what to do. He talked to his depot who says they would print the labels off for me. He must have been standing outside the door for over 20 minutes. Excellent service. I’m really sorry I didn’t ask for his name, but whoever you are, thank you. You were brilliant
Helpful Report
Posted 5 years ago
Absolute worst company I've ever dealt with. Don't expect any accountability or help when something goes wrong. Waiting several days to even get something collected and they won't even communicate with their own partner carriers to see what the problem is. Avoid at absolute all costs.
Helpful Report
Posted 5 years ago
My parcel has been “held at depot” for 7 days. When I raised concern I am told it will be 14 days to carry out investigation. Why so long when it is there system telling them it’s held, surely it would say why. Also, why is it the customer has to do the chasing, if a parcel has been held for 7 days you would expect them to investigate and resolve. When you raise the issue parcel2go say “ we are only the booking agent” we need the courier who is Hermes to investigate and get back to us. Wrong, my contract was with parcel2go or in this case parcelnot2go It’s a shame I have to give any star rating
Helpful Report
Posted 5 years ago
Avoid Parcels2GO seriously! Can we even be sure they're handling your parcel correctly and not passing on contamination? Don't use this substandard company.
Helpful Report
Posted 5 years ago
Please stay away from this thieving company. They lost my parcel, have v.poor customer service, 4-mths on and they just ignore my msgs. Best advice use a proper courier & not this shi#e
Helpful Report
Posted 5 years ago
Disgusted by the service and customer service of Parcel2Go “provide”. Do NOT trust this company.
Helpful Report
Posted 5 years ago
Total DECEPTION, 5 days overseas was the quote i paid £33, and full tracking. MY PARCEL SAT IN A WAREHOUSE IN MIDDLESEX FOR TWO WEEKS. CUSTOMER SERVICE IS APPALLING. Tracking is non existent and when you contact them. Awkward rude and unhelpful. I will never use them again, do not be tempted. It wasn't even the cheapest quote, i was suckered in by the tracking promises. Liars
Helpful Report
Posted 5 years ago
Twice you sent my parcels to an address in the UK!!! It doesn’t even seem like a legit address . Now I’m down €100 !
Helpful Report
Posted 5 years ago
Absolute joke. No.phone number. Live chat feature hidden. No accountability....happy to take your money but wont help. Avoid.
Helpful Report
Posted 5 years ago
Parcel2Go is rated 1.5 based on 2,215 reviews