Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly TERRIBLE service. AVOID Booked a collection. Courier didn’t show. Rebooked collection. another no show. No explanation provided. Customer service just told me to rebook. You can’t even call them as they refuse to give out a telephone number.”

Helpful Report

Posted 6 years ago

“I sent a parcel 2 weeks ago and even paid extra for cover. The parcel never arrived. I was told that it had been mislaid by the courier (a subcarrier I suspect) and joy of joys it had been found. The next email told me that it had now been delivered - well not to the recipient it hadn't. I spent over an hour and a half on Monday trying to find out what had happened. Once I was cut off completely. Eventually I was informed that a claim would be made out and could I come back to the live chat section. This I duly did and after yet another hour was told I had been passed through to the Claims where I was then told I needed proof of purchase and various other things though this was not mentioned when I paid and took out cover. I am totally disgusted with the response and am wondering about taking this further - perhaps the Small Claims Court. I had intended to post some Christmas gifts through this company but I would certainly not darken their doors again.”

Helpful Report

Posted 6 years ago

“Damage parcel. Didn't contact me. They said they would return it and they didn't. then after a month they decided it was lost. Was a 1.5 metre parcel. Near impossible to contact them. Terrible customer service.”

Helpful Report

Posted 6 years ago

“Stay clear. Cheap practices to deny customers their rights! Worst customer service. They lost my £45 printer on the way to Amazon return centre. When I made a claim (I bought £20 package insurance with them), among other stuff they asked me something nobody can provide - a letter from receiver (Amazon) mentioning they never received the parcel. Really, does Amazon have all the time in the world to send letters for items they didn't even know customers have posted back or not?? They asked for this despite knowing (1) their own tracking has been showing "on the way" status for a month, (2) the carrier's (Hermes) customer service confirmed on chat that the package seems to have lost in the sorting hub I provided all other proofs like proof of posting with Parcel2Go, of item purchase, of its value etc. But no, they wanted a letter for Amazon. All Parcel2Go does is get paid to connect customers with carriers, and sells delivery insurance, and then they deny claims by asking for almost impossible proofs.”

Helpful Report

Posted 6 years ago

“Booked todel theough parcel2go with insurance, they damaged our parcel and refused to reimburse lost money. Generic computer responses, they don’t give a hoot about their customers”

Helpful Report

Posted 6 years ago

“Worst service ever, I never received my parcel but I received plenty of lies!!!”

Helpful Report

Posted 6 years ago

“Sent parcel insured,not delivered .Got onto Hermes who confirmed they had lost it..took a couple of days P2G took weeks saying they were waiting for the courier to investigate,eventually Asking for proof of value and non delivery?? It was insured for £60 and premium paid calculated on this value We sent screenshots from Hermes and P2G! Showing parcel not delivered..not accepted!! Need email from receiver saying they have not received Months now gone by and still no decision. Lousy customer service no phone number only email And live chat sometime! Will never use again.Will go direct to courier company's then you only have one link in the chain”

Helpful Report

Posted 6 years ago

“This Companies customer service is woeful. Parcel2Go continue to refuse to take responsibility for the theft/disposal of my parcel. If anything goes wrong your to foot the bill alone & left eating generic 'cut n paste' responses. At this time of year, their not worth the risk.”

Helpful Report

Posted 6 years ago

“Parcel sat at Depot 24hours before being marked as “out for delivery but possible delay”, item never arrived & at 1.23pm following day “out for delivery but possible delay”. Useless tracking that means absolutely nothing, this item is less than 30 miles away at the depot & still hasn’t arrived. DO NOT USE”

Helpful Report

Posted 6 years ago

“They collected parcels, but not customs documents they required as courier fromTNT refused to pick them up. They said parcels would not arrive to destination as it was international and I am still awaiting my refund/return of parcels. Chat person seemed to be a scam as repeating the same questions you had already answered and confusing things/contradiciting themselves. Proper scammers. Does anyone know how to claim this / complain to Authorities being an online scheme?”

Helpful Report

Posted 6 years ago

“Useless company, aggregate all the big companies and offer you great fast deal and then they book slow services to take margin on your booking, regularly deliver late or not at all, best to look here and book directly. I booked a parcel to India, no tracking available until there was a delay, attitude from the chat person when you eventually find them and despite booking TNT no useful date or time on parcel. Waste of time and money. USELESS - DO NOT USE.”

Helpful Report

Posted 6 years ago

“Yes Parcel2Go seemingly offer good prices, but that is at the expense of customer service, which frankly is non-existent. We have sent several packages with them and when it works, it's fine, but when there is a problem it's a nightmare. We used them to send a package via UPS, first the tracking said that it been damaged, and then disposed of. We took this up with P2G who promised like they always do to get back to us. But like always, they don't bother. We then get an email from Parcel2Go demanding an "underpayment charge". Yet, whilst running a quote for the replacement, which is exactly the same as the original, the price quoted is exactly the same as before. Their customer service team aren't interested in this and we have to fill out a form to dispute it. The sage doesn't finish here as we then find out (not informed by P2G as promised), that our "disposed of package" has now miraculously been found. Nightmare!”

Helpful Report

Posted 6 years ago

“Utterly terrible company. Parcel was not collected as arranged, with no reason given, resulting in an issue as the item had to be delivered on time. Online chat had no means of contacting the courier, so was of no use. No option to drop the item at a local store (no reason for this given by the online advisor). Advisor then refused to pass details to make a complaint, stating that they could only pass on detail to the courier themselves. When I asked for a refund, it was a battle to get it processed. Genuinely an awful experience. Could not recommend less.”

Helpful Report

Posted 6 years ago

“Complete waste of time. Failed collection twice! Waited in for 2 full days... 8-6pm for YODEL. And still the parcel hasn't been collected!! Was promised an upgrade by one operator then the next operator says this was not possible and I had to pay extra!!! A terrible company. Avoid like the plague!”

Helpful Report

Posted 6 years ago

“Sent a parcel to Australia costing me £107 including insurance. Parcel was collected from my home on 11th October 2018 and was to be delivered in 10 days. Now it is 20th November 2018 and parcel is practically 'missing'. Keep being told it is awaiting recipient instructions but my sister has contacted customs in Australia and it has never arrived. No one seems to be helping from TNT Direct and you cannot contact Parcels2go. I have even phoned the TNT Hub in Liege, who were helpful but it needs to be dealt with by the depot of origin. I'm going round in circles !!!”

Helpful Report

Posted 6 years ago

“I have given them a second chance after a very bad after sales service in April 2018 - mistake. Booked a collection which didn't turn up, paid extra for guaranteed delivery day and that won't happen now but they won't organise an overnight service to ensure it does. GO ELSEWHERE because, when things go wrong you're on your own with P2G, they're shocking.”

Helpful Report

Posted 6 years ago

“Was given a collection time of 8am - 8pm which is long and no one showed ! I have received no communication at all Re this collection . Will def not use or recommend this company .”

Helpful Report

Posted 6 years ago

“I had been a long term and faithful customer for a long time until recent. After being unreasonably declined on a recent insurance claim I can only but state that their premiums are simply worthless. They refuse to accept fact. In this case they successfully destroyed an expensive piece of HiFi which was adequately packaged in a strong plastic box capable of taking my 16st weight. The damage was caused by inadequate handling not inadequate packaging. I accept the risk involved in sending packages with a courier and hence I have always taken the appropriate care to survive the worse under normal acceptable handling. I have always ensured the package is sufficiently covered by insurance as a just-in-case. This was proven to be a waste of my money. I am now considerably out of pocket due to lousy handling of my package and not through fault of my own. As such I feel extremely let down by P2G and I will not be using them again. I would recommend anyone else think carefully before using their services and most definitely before considering their insurance premiums. Their after sale service is very poor and they are an almost impossible company to contact and actually have any worthwhile correspondence. As such I CANNOT RECOMMEND their services in any way. I have only given one star as I am not sure you can enter a zero star rating and I will give it to them, they are cheap. But as they say, buy cheap, pay twice and on this occasion I most definitely did”

Helpful Report

Posted 6 years ago

“Sorry there is not an option for 0 stars but booked collection of parcel for Thursday no show they say parcel was not ready but it was and I was in Rebooked for Friday spoke on chat to them to confirm delivery no show excuse incorrect postcode !!! Rebooked with carrier having my mobile spoke again to confirm no show / Now cancelled order with customer asked for refund and it seems that takes 5-7 days. They point out they do not guarantee collection what they are a logistics company !!!!!!!!!!!!!!!!!1”

Helpful Report

Posted 6 years ago

“Disgusting service. Take your money, delay your parcel for many weeks, eventually deliver it damaged, refuse to respond with any information, promise a refund but never pay, and refuse any compensation (except a £10 voucher for future orders), useless as I will never again use Parcel2Go. Dishonest.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews