Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers. The insurance invents excuses not to pay”

Helpful Report

Posted 6 years ago

“Customer service is awful, they can not do anything”

Helpful Report

Posted 6 years ago

“This is the worse delivery service I have ever used. Paid for next day delivery and its been 5 days and still Waiting. No contact details so no body to query or complain to. Do not use. Just go straight to a courier service Direct.”

Helpful Report

Posted 6 years ago

“should your parcel not get delivered or should you deliver have a problem. Parcel2go WILL NOT HELP you. Trust me they will not help. Also, most of the couriers they use DO NOT LIKE dealing with parcel2go. It has been over 16 days for me to get a POD (proof of delivery). I'm still waiting!! The courier can confirm that it takes them less then 5 Mins to get that proof, but parcel2go will NOT share that info. Also, I speak from experience, as i DID (never again) send 3 parcels a week. You won't save money and you will regret it. DO NOT USE PARCEL2GO.”

Helpful Report

Posted 6 years ago

“PARCEL2GO : DREADFUL SERVICE Hi I decided to send a Parcel to Garmin Europe on the 11.08.2018 - (took extra insurance to the value of £300, item to be signed for and guaranteed delivery) and to this day I am still waiting for the parcel to get there. I was taken into hospital shortly after sending the parcel and was bedridden for 2 weeks, which is when I decided to log in and check the status of my delivery as I had not heard from Garmin or Parcels2Go. My order showed as “in transit”. Let me tell you it is a nightmare trying to contact Parcels2Go as you can ONLY chat with them via their online chat which is not easy to find either. After chatting to a member staff online I was told that a claim would be raised (08.10.2018) and they would investigate this matter. I also received an email advising that it would take a minimum of 7 days and they would be in touch with me by the 22.10.2018. On the 22.10.18, (2weeks later) I still had not heard anything from them. I went online to chase the matter. Let me say, the service here was absolutely dreadful. The operator was just reading the same script. No one seemed to want to take ownership. They could not give me an update, they could not tell me who was dealing with the claim or even an update. Told me I could not speak to a senior member of staff and would not give me a manager’s name. After a lengthy discussion, I managed to get the operator to agree on a call back from a senior member of staff before the 12 noon the next working day. Guess what? I’m still waiting for that callback. No callback, however, when later checked the online account on the 24.10.18, Parcels2Go now wanted documents regarding my claim. Proof of item purchase that had been sent to Garmin, and evidence of non- receipt from Garmin (even though I had used Parcels2Go to send my item, and my entire claim revolved around them losing my item) I send what items I had. My screen showed that no further information was required and everything had gone through successfully. Two days later (26.10.18), still no response. Decided to chase the callback and went online, and I was hit with a brick wall. The operator was extremely unhelpful and just was reading company policy and bordered on rude. I was told that I had sent an invoice of purchase but not receipt and they wanted the receipt. They also wanted proof of non-delivery. I proceeded to explain that they had arranged pickup and delivery of my item and they had lost said the item, hence the claim and they would, in fact, have proof of non-delivery but the operator was not having it. I was told that I would need something from Garmin saying that they had not received the item. They also stated that if I submit the information they can confirm that they will deal with the claim, insinuating that if I did not they would not. Felt like I was banging my head against a brick wall here. One hour later and still I was no better. At this point, I requested a call back from a senior member of staff and was told that they cannot guarantee this. They would not give me the name of a person dealing with my claim, managers name or confirm a callback. I requested a transcript of the conversation which went on deaf ears. I managed to copy our conversation before I was rudely disconnected from online chat. I spoke to Garmin (whose service is exceptional) and they sent an email of non – receipt. I did get a call back from a so-called manager in their claims dept saying they needed two weeks further to resolve my situation after sending them the email from Garmin and a copy of the original receipt of product, but I have little faith in their timescales and would like to know what options are available to me. Absolutely a dreadful company, claim still pending”

Helpful Report

Posted 6 years ago

“is there zero star? I wish to give zero. 5 days waiting for the parcel to be collected. re-booked once but the story is same. customer service agent (Sophie -- but I doubt it is her real name) could not help with anything but "very sorry for how you feel" and guess what?... "I can re-book collection for you". what?!?!?!? I do not need your sorries, I need my parcel to be collected. God, when will on the earth customer support become really helpful. What do they pay money to agents for? To copy-paste cliche phrase? Totally unacceptable service”

Helpful Report

Posted 6 years ago

“I sent two Golf Clubs to Sweden for Delivery 17th October. Two weeks went by and the buyer contacted me to say the cubs haven't yet arrived. I tracked the clubs and the web [age said the clubs were still at the hub on 17th October. I contact parcel2go on there chat facility and they explained I would have to wait 48 hours before I open a case. I opened a case feeling that something would be done. I had a report 1 week later telling the parcel had been found. I had already given the buyer a full refund. After twice contacting Parcel2go asking them to send the parcel back to me I'm now being told they can't look into a full refund unless I receive the parcel. Wow how ridiculous is that. It's now 12th November 2018, still out of pocket and no parcel to be seen. And, I paid for the insurance. I now feel completely fobbed off. Lost my parcel, lost my money. So it's cost me Money to send a parcel to Sweden. Marvelous. I will never us this company again as it's quite clear to me they have no intention of covering the cost. I will update this page if I receive my parcel back. I doubt this will happen. O, I forgot. It cost me £17.00 to sent the parcel. The parcel value was £70.00. I've refunded the buyer £70.00. So far it's cost me £87.00 I suggest not using Parcel2go purely on my evidence above.”

Helpful Report

Posted 6 years ago

“The worst website of the world, they miss my parcel and ask me for more money to find and send back, is this real? Incredible!!”

Helpful Report

Posted 6 years ago

“A courier who forges a signature which is illegal, says a person is in when they are at work, parcel stolen, need I go on. I have used them twice and both times the parcel goes missing. Shouldn't be allowed to get away with it and they are not interested, can't even get in touch with anyone. Total disgrace. I paid DPD to deliver my parcel through parcel2go website but that did not happen.”

Helpful Report

Posted 6 years ago

“Ive send parcel with P2G and Its the worst customer experience ever. My parcel was delivered after more than a week to Me😂😂 even I buy 2nd day delivery. It was damaged, everything inside was damaged. I bought insurance with my parcel but P2G will only return cost of parcel but not £20 insurance. Its just a joke. How many people they lie to.”

Helpful Report

Posted 6 years ago

“Total scam of a company. AVOID AT ALL COST! Can’t even contact them or reply to their emails.”

Helpful Report

Posted 6 years ago

“Lost my package them requested details of the package several times..even though the parcel was scanned at certain route points....do not use this company they are absolute rubbish!!!”

Helpful Report

Posted 6 years ago

“My parcell lost for 10 days ,no live chat no phone number to resolve this problem!!!!Now need to make refund to my customer!!! What is the company where you can,t resolve your enquiries”

Helpful Report

Posted 6 years ago

“Totally demolished my parcel I had sent...paid an insurance and still ended up 'case declined ' after hours of chatting to the so called 'live chat' Very poor service”

Helpful Report

Posted 6 years ago

“Worst couriers ever, 3 days ive waited for 11 parcels to be collected each day no one shows up, no responce to my messages , cant find a live chat or a number highly suggest everyone AVOID THIS COURIER, now goin to repay we another courier and fight to get my money back from these scamming rip off merchants, ripping of the disabled, SHAME ON YOU! reporting you to trading standards and obudsman your fraudulant company needs to be investigated”

Helpful Report

Posted 6 years ago

“Worst delivery Service ever. I have posted 3 parcels from Spain to Czech Republic, Collection was delayed a few days because apparently the address was wrong, I gave them exactly the same address and the collection proceeded. Same story with the delivery address, apparently wrong. I gave them the address again and one parcel was delivered... after a month! the box is barely intact, looks like it was thrown around. The other 2 are still not been delivered. Will never use them again, absolute rubbish. Eco Parcel charges much less and they actually deliver on time.”

Helpful Report

Posted 6 years ago

“Even small cases should be taken seriously. Simply Not happy with a service: failed to deliver , no refund, wasted a month time.”

Helpful Report

Posted 6 years ago

“Appalling service. I went to P2G after Hermes lost 2 items. After 3 failed collections (some stating that the parcels were not ready as we were sat looking at them !!) I gave up and sent by good old Hermes (I will not criticise you again !!) I struggled to even get to the right people to talk to, waited in queues the list is endless. Had one refund but still another one outstanding. If my business performed like that I would expect to be Kicked. This has turned into a matter of principal with me and I will take you to court for a tenner trust me”

Helpful Report

Posted 6 years ago

“Really bad company!!! Any problems, they just say sorry to hear this and thats the end of that. No compensation, done nothing to resolve the issue. Even rude customer service on the live chats that just say i cannot help you further and just offer's to close the chat. Or they keep passing you onto another person. Collection was booked and re-booked 6 more times and parcel has still not been collected. Very bad services, please please try to avoid this company.”

Helpful Report

Posted 6 years ago

“They lost my son’s parcel... and I’ve lost count of the number of emails and weeks it took to get the issue resolved.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews