Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,230 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service. No direct contact number but instead a very hard to find live chat service. Booked parcel collection with Hermes via parcels2go between 8am and 8pm. Hermes never turned up to collect and never informed me either. Eventually got through to Parcels2go via their elusive live chat but they were no help and just said I could book again but couldn't guarantee it wouldn't happen again. Order was cancelled after an hours debate with them”

Helpful Report

Posted 7 years ago

“Hermes parcels lost or damaged on a regular basis - web chat useless”

Helpful Report

Posted 7 years ago

“I will never use them again. They damaged my item and despite it being insured and me providing proof of value they avoiding paying up. They are just trying to avoid paying up for a useless service. I will never use them again. Useless, absolutely useless.”

Helpful Report

Posted 7 years ago

“ordered a picture from Ebay parcelforce appears to have subcontracted this to parcel to go Despite a huge amount of packaging to protect the contents and multiple labels on the parcel saying "fragile," " don't put weight on this parcel" and "glass take care" it was still smashed to bits. So so disappointed but as parcelforce won't insure glass they can basically do as they want with no come back”

Helpful Report

Posted 7 years ago

“Appalling company will never use again. They lost a parcel, and said they refund 1 pence (value was £100). I uploaded evidence but kept getting emails saying 24hrs left to supply evidence, even though on the website it said evidence 'approved' , but infuriatingly 'awaiting evidence' as a status. I used their chat, but they just ignored me and left me on there. Absolute pikey scum.”

Helpful Report

Posted 7 years ago

“Worst company to deal with. First of all they don't show any sort of contact details on the site and just rely on pathetic F&Q & answer section to deal with all inquiries. Have sent number of parcels with them and the first time there was an issue with claiming money for damaged goods even after paying extra for insurance cover it got rejected due to an invalid reason. The parcel worth over £150 was completely damaged and we have provided all the proof and photos and after 3 weeks they said it won't be paid. The insurance cover is not worth anything and just an excuse to charge more money. Would never deal with this company again & anyone reading this, please be cautious about using them.”

Helpful Report

Posted 7 years ago

“TERRIBLE SERVICE AND THREW MY PROPERTY AWAY WITHOUT PErMISSION. Failed to pick up parcel. I waited in from 8am to 8pm. Almost impossible to contact the company except by Twitter. When they did get it sorted 2 DAYS LATER (and they sub contracted myHermes), my package was in transit for several days. Took me days more to find out why not delivered. Turns out myHermes had damaged my item and simply thrown it away without permission. I can get nothing out of either company. Appalling.”

Helpful Report

Posted 7 years ago

“Used Parcel2go to ship a box to USA via UPS with extra insurance. UPS lost the customs notes so held the box. They also failed to meet their own deadline for delivery so I asked for the box to be returned to me. Parcel2go were approached for a full refund but refused to repay the insurance stating "As the parcel has been sent the cover has been used which would void this amount for the refund. We would only be able to offer a refund for the carriage costs minus the cover."”

Helpful Report

Posted 7 years ago

“Thank you for finding a parcel that I had lost Tracking for .emailes were replied to every day and you were more than helpful The parcel had been delivered”

Helpful Report

Posted 7 years ago

“They charged more for more insurance only for them not to payout when they're clearly at fault. 200 pound item which cost 30 pound to send only for them to refund the full amount 17 pounds with no ifs or buts!! Absolute thieves. The item was perfectly wrapped with photos taken as evidence -- word to the wise -- use ROYAL MAIL.”

Helpful Report

Posted 7 years ago

“I decided to use Parcel2Go as a courier broker for shipping items for my small business. The price seems tempting! Most of my packages are worth no more than £20 so insurance isn't too much of a worry. Within my first fortnight using them, Parcel2Go lost three of my consignments, one of which I'd insured for £50 to at least cover the cost of goods. The claims process has so far tailed on for 2 months. First my customer apparently rejected delivery (she didn't) then the parcel was coming back to me but I had to wait 6 weeks (it didn't) now it's apparently been delivered (it hasn't) The can't provide me with proof of delivery or a signature, but have instead helpfully closed my case and rejected the claim. I've switched to the UK Royal Mail who are surprisingly cheaper, more polite and having put in my first claim in 3 months ... willing to pay out when they mess up. Parcel2Go have no phone number, their Live Chat operators are inconsistent and distracted. I won't be using them again. AVOID.”

Helpful Report

Posted 7 years ago

“WHAT A JOKE OF A COURIER NOT EVEN A COURIER JUST A TIME WASTER WORST COURIER EVER!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Please do not use these people their Customer service and refund is awful Reviews are the only way to get a good idea about a company and very nearly 6 in 10 people have had bad experience says a lot”

Helpful Report

Posted 7 years ago

“Worst company to deal with, 2 failed deliveries, hard to contact, they take no responsibility. Now waiting for a refund. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“I waited in all day for Parcel2go to collect my large package (£82 courier fee) and they did not come. I tried their customer service number and there was not reply. They do not supply any tracking facility. Smells like a scam. I am phoning my credit card card company now to raise a dispute.”

Helpful Report

Posted 7 years ago

“customer service is diabolical”

Helpful Report

Posted 7 years ago

“We paid for a delivery service in 48HRS as advertised on the parcel2go.com website. We were told we must order in the next two hours for collection the next day. 2 days later our parcel finally was collected. We explained to a rude customer service agent on their webchat that we paid for a 48HR delivery service as advertised and they told us "Collection is never guaranteed". Crazy company do not use, will be on BBC Watchdog soon.”

Helpful Report

Posted 7 years ago

“avoid at all costs”

Helpful Report

Posted 7 years ago

“Along with Scottish Power and Endesa, this is the worst company I have ever encountered. They don't even have a phone number, they use remote online chat advisers who are as useful as chocolate teapots - so you only have to imagine the kind of amateur operation that goes on at Parcel2go (In Post). Out of the 5 boxes of tiles I had returned to a company, they incredibly managed to deliver 4 of them over 3 separate days - spread across an entire week. Try get your head around that one... This was really awkward for me as the goods were part of a return, so it was quite difficult constantly checking in with the tile company to see how many boxes they now received. This was back in the 11th April 2018. After 9-10 days it became quite clear they lost my 5th box, so I started a claim. Today is the 2nd June, and I am still waiting for any kind of feedback from the claim, despite chasing this up numerous times. Last week I gave them a deadline until 1st of June, otherwise I am going to Trading Standards - a process I have now started. The reviews online and on facebook etc are horrific - please for goodness sake don't send anything valuable with this company. They are either utterly clueless, or their drivers and depot staff are thieves. My claim will be around £50 in total, and I feel I need to really spread the word about how useless this company is - it's the principle of it - how do they think they can get away with this level of service to myself and hundreds of other people!! If I gave my customers this kind of service, I would be out of a job very quickly. CROOKS!”

Helpful Report

Posted 7 years ago

“Appalling customer service, the business model puts customer interest and service at the bottom, with focus purely on profit. It's all find if nothing goes wrong with an order, but the slightest error, and you will spend days even trying to speak to someone about it, let alone get it resolved. I will never use them again.”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,230 reviews