Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited in all day for Parcel2go to collect my large package (£82 courier fee) and they did not come. I tried their customer service number and there was not reply. They do not supply any tracking facility. Smells like a scam. I am phoning my credit card card company now to raise a dispute.”

Helpful Report

Posted 7 years ago

“customer service is diabolical”

Helpful Report

Posted 7 years ago

“We paid for a delivery service in 48HRS as advertised on the parcel2go.com website. We were told we must order in the next two hours for collection the next day. 2 days later our parcel finally was collected. We explained to a rude customer service agent on their webchat that we paid for a 48HR delivery service as advertised and they told us "Collection is never guaranteed". Crazy company do not use, will be on BBC Watchdog soon.”

Helpful Report

Posted 7 years ago

“avoid at all costs”

Helpful Report

Posted 7 years ago

“Along with Scottish Power and Endesa, this is the worst company I have ever encountered. They don't even have a phone number, they use remote online chat advisers who are as useful as chocolate teapots - so you only have to imagine the kind of amateur operation that goes on at Parcel2go (In Post). Out of the 5 boxes of tiles I had returned to a company, they incredibly managed to deliver 4 of them over 3 separate days - spread across an entire week. Try get your head around that one... This was really awkward for me as the goods were part of a return, so it was quite difficult constantly checking in with the tile company to see how many boxes they now received. This was back in the 11th April 2018. After 9-10 days it became quite clear they lost my 5th box, so I started a claim. Today is the 2nd June, and I am still waiting for any kind of feedback from the claim, despite chasing this up numerous times. Last week I gave them a deadline until 1st of June, otherwise I am going to Trading Standards - a process I have now started. The reviews online and on facebook etc are horrific - please for goodness sake don't send anything valuable with this company. They are either utterly clueless, or their drivers and depot staff are thieves. My claim will be around £50 in total, and I feel I need to really spread the word about how useless this company is - it's the principle of it - how do they think they can get away with this level of service to myself and hundreds of other people!! If I gave my customers this kind of service, I would be out of a job very quickly. CROOKS!”

Helpful Report

Posted 7 years ago

“Appalling customer service, the business model puts customer interest and service at the bottom, with focus purely on profit. It's all find if nothing goes wrong with an order, but the slightest error, and you will spend days even trying to speak to someone about it, let alone get it resolved. I will never use them again.”

Helpful Report

Posted 7 years ago

“I purchased a collection service from my home to South Wales for a delivery next day. The courier didn't collect on the arranged day. I contacted Parcel2go next day and asked for a refund, the operator told me they would arrange for a collection that day. I stayed in all day and yet again no courier turned up. I contacted Parcel2go and asked for a refund which they are processing. Now I have to wait for a refund and arrange another courier service to take and deliver my parcel. One star is too much for this service....”

Helpful Report

Posted 7 years ago

“Absolutely diabolical, booked a collection for Wednesday & no one turned up. I finally found the link for customer web chat, as the earliest the system would let me re-book for was Friday - too late. The advisor (Nadia 10:23:25 PM) informed me that she could re-book for Thursday, I was happy with this, she sent me a new label to print and attach. Around 5pm Thursday no sign of collection, I go back onto live chat and was then informed that the collection was never booked for today (thursday) by the 1st advisor but instead for Friday. So this item will be 3 days late and as its over the weekend, most likely 5 days late. I asked to be compensated to the value of my postage £20 odd, so that I could refund my eBay buyer and avoid negative feedback. I was offered £5 in credit, which I declined as firstly its an insult and secondly I will never use ParcelNot2Go again.”

Helpful Report

Posted 7 years ago

“Firstly after my purchaser on eBay paid and booked a collection with palletways, stayed at home for the box to be collected they did not collect.. I am the seller, I paid the courier fees. I called parcel to go twice, the phone rang and rang, I waited and listen to jingles.. They never put me through. I contacted p to go online. I was asked questions about my pickup, I gave them ref number, I was told they can’t discuss with me as I neverplaced the order. I emailed my purchaser they tried, calling p to go next day no chance... I tried to call again, no chance.. I called palletways, they said they had no ref of a puck up for me. My customer called palletways, they were told the same.. This is now week 2..my customer gets an email stating that as palletways could not collect the box there is an extra charge of 20.00... ??? What collection, neither of us could sort another one out... My customer online got through to p 2 go once more, placed another pick up... they did not collect... Now madness is setting in £450.00 I spent out. The box is sat in Brighton,,, I got on the palletways, they found a ref, we went through to the palletways team twice.. Palletways said it was madness... P to go said it was a glitch in the system... no apologies, not an email... So... My purchaser spoke to palletways and a manager called Robert was going to pick up the box himself and sort the delivery.. Yes!,, it was week 3.... Palletways picked up on the Friday,,low and behold, no email, no text, or call, the box arrived the next day... This was an absolute nightmare... I post the experience on Trustpilot, p 2 go had it removed.. Do not use this company.. we never will again... Brighton to Monmouthshire 3 weeks... I could have walked quicker, enjoyed the scenery, no stress... What more can I say... well the p to go staff... hopeless... the palletways staff very helpful... happy days...”

Helpful Report

Posted 7 years ago

“Absolutely awful ongoing experience with Parcel 2 go. My other half sold an item (worth over £1k) and chose Parcel2go to deliver it to the other end of the country insured. Got confirmation item had been picked up and nothing since. Item is presumed lost but we are going now round in circles trying not recoup both the value of the item and the delivery charge (which wasn’t not cheap due to the weight). Next step - legal advice. Read a lovely article on how successful your CEO is and spends months in Florida, but for us every day folk we simply can not afford the £1k+ We are out of pocket, as well as anxiety and time to sort this out.”

Helpful Report

Posted 7 years ago

“My parcel should have been delivered a week ago but they don't undertand they have to contact me via text message cause it is costly to deliver my parcel to me as I am deaf. I have been contacted the service via chat 6 times and they always ask me the same questions without resolving the issue.”

Helpful Report

Posted 7 years ago

“Worst ever. They are getting good deals from some courier, but if any issue happen, they are just useless. I booked a myhermes service with them. The package was lost. They are doing all they can not to reimburse me, even if it was insured. Hermes told me they already reimbursed them. But they are refusing to enter in consideration. They are asking for more and more documents and if the claim is finalised in their timings, the are just closing it. Avoid to save 1 pound for having such troubles after. Their customer service is just using scripts and do not answer directly to questions. There is no phone number to contact them.”

Helpful Report

Posted 7 years ago

“No attempt of collection, than refund takes ages”

Helpful Report

Posted 7 years ago

“Not for deaf people”

Helpful Report

Posted 7 years ago

“Awful service - Ripping off customers - No contact addresses or phone numbers - Never use them again”

Helpful Report

Posted 7 years ago

“Arranged a collection via Parcel2go. Courier didn’t turn up after waiting in all day. Called their helpline and was on hold for almost an hour without actually speaking to someone. Ended up finally finding a link for a live chat and arranged a refund. When I received my next phone bill, was staggered to find that I had been charged over £25 for the call. There was no detail or message on the call in regard to the charges. I contacted Parcel2go via messenger and asked them for an opinion and a link or free phone/local rate phone number. No response at all from them. They’re more than happy to take you’re money but very difficult to contact them after if you have problems. Will not be using them again and would not reccomend them to anyone.”

Helpful Report

Posted 7 years ago

“Parcels2go failed to even ship my parcel without any valid reason or communication to say otherwise. After contacting them for nearly a month to get it returned to the sending address, I was then told my parcel, valued at over 6.5k had just been left by the front door and not signed for. They also refused to refund my fees of nearly £400, despite not delivering any service. Customer service is none existent, and that’s when you actually get a reply. Having seen so many complaints by other people and their bad experiences, I would strongly suggest not using them and shipping direct with the courier. The saving of a couple of pounds is not worth it as you have no control over your parcel, once they have messed it up, and neither does the carrier as they won’t help you either as the contract is between Parcels2go and them, not you. I’d strongly advise staying clear of them if you want your parcel sending and value customer service. I am also referring this to Trading Standards due to my frustrations and the subsequent costs incurred.”

Helpful Report

Posted 7 years ago

“Parcels2go failed to even ship my parcel without any valid reason. After contacting them for nearly a month to get it returned to the sending address, I was then told img parcel, valued at over 6.5k had Just been left by the front door and not signed for. They also refused to refund my fees of nearly £400, despite not delivering any service. Customer service is none existent, and that’s when you actually get a reply. Having seen so many complaints by other people and their bad experiences, I would strongly suggest not using them and shipping direct with the courier. The saving of a couple of pounds is not worth it as you have no control over your parcel, once they have messed it up, any neither does the carrier as they won’t help you either as the contract is between Parcels2go and them, not you. I’d strongly advise staying clear of them if you want your parcel sending and value customer service.”

Helpful Report

Posted 7 years ago

“Tried to send a parcel from UK to Denmark. Delivery was attempted once to recipient - no note left to inform them of attempted delivery. After two weeks sitting in a depot in Denmark, parcel was returned to the UK. Tried speaking to the company throughout the time frame to find out why it was still sitting in a warehouse and what the problem was. No response, no interest, no refund. Not a happy customer.”

Helpful Report

Posted 7 years ago

“My parcel contents were stolen.They admitted this in a letter but refused to pay compensation. We are having to go t court to recover our losses. Avoid this company”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews