Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they didnt collect and offer no recompense or sorry”

Helpful Report

Posted 6 years ago

“My son booked a collection with dpd via Parcel2go but as he was in the middle of exams, I offered to wait for courier. Was told it could be anytime from 9am to 5pm next day. No one turned up and when we contacted Parcel2go we were told to re-book for following day. Again waited and again no courier. This happened 3 times. Eventually, I asked if we could drop it off at the local deport as it was too big for local drop off point. Was told will have to change courier to TNT and that it would be more than double the price and that I would have to pay the difference. Considering I wasted 3 days waiting for a collection that never happened I feel it is not unreasonable that Parcel2go should bear the price difference themselves. Moreover, Lewis from Live Chat was abrupt and rude. My entire family have used Parcel2go for all our deliveries in the past and it works well when you can drop the item off. In fact I liked it so much that I invested in the company when were crowdfunding. However I would seriously reconsider if it is a collection service you are after. They do not offer you an hour slot and their tracking is a joke. They can certainly do better in this case.”

Helpful Report

Posted 6 years ago

“A truly terrible experience. They recommended a courier for my needs who then turned out to be utterly inept at picking up a parcel on any given day. After complaining to said courier a number of times they agreed to a discount, however this couldn't be applied because it was booked through Parcel2Go. P2G then refused to acknowledge their part in the issue and would not entertain a discount whilst simultaneously being rude and dismissive. AVOID.”

Helpful Report

Posted 6 years ago

“God help you if you need any kind of support ! God help you if you need any kind of customer support ! What would be a five minute telephone conversation takes over an hour with their pathetic attempt at "Live Help", (if you can find it !) They spun out my claims for over two months and completely fobbed me off with repeated requests for documents (which had already been provided btw) and they'll do this until you eventually just give up. BE WARNED... any worse and this would literally be a scam !”

Helpful Report

Posted 6 years ago

“Let down time and again. Waited in for 2 days and they never arrived, still not had refund. Awful company and you cant phone them either!!!1 AVOID!!!!!”

Helpful Report

Posted 6 years ago

“I recently sent a parcel worth £60 through parcel2go.com via Hermes couriers. The parcel was collected quickly with no problems. A few days later the parcel was showing as delivered to a safe place which i thought was strange as the address was a business address and the customer was there all day everyday awaiting delivery of this parcel but the parcel was delivered to a safe place by the courier driver. No note was left and no details were put on to the tracking to say where it had been left. I contacted Parcel2go.com straight away and they said they would speak to hermes and they also opened a claims investigation that they said would take 7 to 14 days which was a bit much too long of a timescale just to ask a delivery driver where he had left a parcel on his route. I contacted parcel2go.com a few days later but was told to wait for an email response. A few days later again i contacted parcel2go.com via live chat as this is their only option of contact and i initially spoke to a customer service rep that couldnt help me and put me through to someone else that was completely inconsiderate of the situation and said i would have to wait for an email response after the investigation had been concluded and cut me off. I was spending £500-£600 perweek with parcel2go.com but i will not be using them ever again. Their whole claims and contact system is so slow. The questions i was asking could not be answered, i mean how hard is it for parcel2go to call hermes and ask them to speak to the driver. Their customer service is completely useless and they only stick to their rules and ways of doing things so if your parcel for some reason has no tracking update, has been delivered somewhere no one knows or goes missing then it is gone forever and you will get no help from the parcel2go.com team. I could also write about the overcharge situation with hermes and the fact parcels are collected but can't be delivered and the underpaying slow laborious claims process also but i have not go the time... Unfortunately i have had enough of their way of doing things so i will not be using them ever again. Not just due to this 1 incident but to complete whole service they provide is the biggest pile off poo and i would steer clear of them unless you don't care about the items you send out.”

Helpful Report

Posted 6 years ago

“another smashed parcel, they will use their very extensive list of non covered goods to get out of compensating, avoid at all costs they deserve to go bust”

Helpful Report

Posted 6 years ago

“Useless, waited in all day and when log in to their system to see 'no one home, card left'. No card was left and no one tried to collect! Then when you try and find out any information they say they cannot call the drivers (as not their company).. Total and utter waste of time, steer clear and book direct with the parcel services...”

Helpful Report

Posted 6 years ago

“Got an email stating my parcel was heavier than the weight that i had declared. I declared 0.98kg and when the courier collected the parcel from the parcel shop, he said the parcel was 1.5kg. I had taken a photo to prove the weight so they couldn't charge me. However this is the 4th of 5th time this has happened to me now so i would strongly advise taking a photo of the parcel, with label attached on the scales or this will, at some point happen to you!”

Helpful Report

Posted 6 years ago

“Dreadful, dreadful, dreadful! They don’t deliver! They can’t talk to the courier . You can’t talk to them. You have to do those awful livechats where nothing is resolved. Unreliable and quite frankly, not at all bothered by their poor service!”

Helpful Report

Posted 6 years ago

“collection service ordered through parcel2go from Hermes. first booked it on the 13/06, never came to collect my item nor did they inform me the reason why they didn't come. a whole day is wasted. I then re-booked it on the 25/06 as I was away for holiday. on the 25/06 and 26/06, again they never came nor did they inform me of any information or updates. I messaged customer service, they can only rebook another day for me but they said they cannot guarantee my parcel will be collected. what kind of service are they providing here? what is the point of rebooking for a collection day when they don't come to collect it? it is a complete disrespect of customer's time and POOR service and system!!”

Helpful Report

Posted 7 years ago

“Have used this service a few times. And there always seem to be problems, today we have a very important shipment not delivered and stuck in Zurich because nobody made contact with me to advise that the shipment was being held by customs.”

Helpful Report

Posted 7 years ago

“Avoid at all costs. Service is appalling. Didnt show up to collect parcel and didn't even tell me why. Refused to collect today for no reason. Can't get hold of them for love nor money. Do not use this service.”

Helpful Report

Posted 7 years ago

“I had booked for a pick up on Tuesday through parcel to go with Hermes to be picked up Wednesday. Parcel not picked up by Thursday. Somehow stumbled across the chat helpline, can’t find it again. Violet promised me it would be picked up the next day. Parcel is still here. We know the Hermes delivery driver who is going to pick up for us tomorrow, but the parcel won’t get there for our granddaughters birthday. Avoid avoid avoid this company. I should have known as it happened last year. Never again.”

Helpful Report

Posted 7 years ago

“Rubbish rubbish rubbish Customer service. Lose your parcel this is the reply I got from them: 2:10 PMAlexI I am really sorry for the unfortunate case with DPD this is really odd and never happens. And stating they can't offer me refund just send the parcel again. No point in sending parcel again as I lost the customer already. Utterly rubbish service and madem e wait a whole week to even reply back to me. If i could give less than a start I would. Definitely not recommend this company to anyone utterly rubbish!”

Helpful Report

Posted 7 years ago

“Parcel2go will let you down. We have sent hundreds of items with them. They are routinely lost, and you will never receive a refund. There is no help line, the tracking information never updates and you will receive generic information when you ask where an item is. Do not expect a smooth process. Read their reviews - and send at your own risk . We wouldn't recommend them on any level . Sent over 1000 parcels with them before we got fed up with the terrible service.”

Helpful Report

Posted 7 years ago

“Giving excuses all the time. More than one week giving excuses and they do not collect the pallets at all. I had to cancel the service and ask for the refund. The customer service is completely useless. I don't know why they are selling a service which they cannot guarantee.”

Helpful Report

Posted 7 years ago

“My experience reflects the previous reviews (wish I had read them before using P2G!) Parcel not delivered. No telephone number to contact them only a very deeply hidden link to web-chat. Chatted with someone who was working remotely and (by their own admission) had no ability to take or receive calls therefore, they could not call the courier to find out where my parcel was. Courier wasn't prepared to give me details because P2G are the 'customer'. Any positive reviews on sites like Trustpilot are clearly fabricated. NEVER EVER USE PARCEL2GO !! I will be following up with Bolton Trading Standards department and if necessary, the County Court”

Helpful Report

Posted 7 years ago

“Beyond question the worst company I have ever had dealings with. They don't provide a contact telephone number or email address and the only way to get in touch is by online chat on their website, the link for which is hidden deep within their FAQs and really, really not obvious. How did I find this out? Because my parcel got lost in transit... long story short nearly 2 months have passed and I am still awaiting a resolution. AVOID AT ALL COSTS!!!!!!!”

Helpful Report

Posted 7 years ago

“Booked a parcel for next day delivery. Paid extra for guaranteed delivery or receive refund if delivery was not made on time. Waited in all day, no collection. Parcel2go failed to arrange the collection and so subsequently booked it for the following day. Delivery was supposed to arrive on a Friday, actually arrived the following Monday. Contacted parcel2go to get the full refund as per the extra guarantee fee I paid to ensure this, but, they have refused to refund. They are fraudulent, taking money for guarantee’s they do not honour.”

Parcel2Go 1 star review on 18th June 2018

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews