Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible, just terrible. Just dont do it. they are terrible. parcel was collected by Hermes, who prompty "lost" it at the depot. Thank goodness i insured it at full value and if you are foolish enough to use parcels 2 go i highly recommend that you do the same. Just dont trust these unaccountable oafs with your valuables.”

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Posted 6 years ago

“Don’t waste your money and time. Plenty of decent couriers available out there. Don’t be next disappoint customer. They lost my parcel, contact with them is only by live chat. Worst experience ever.”

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Posted 6 years ago

“Don't use them. As they rely on third party couriers the blame is easy to pass when they do achieve. Out of a total of 20 parcels sent 3 were either late or didn't arrive and caused me no end of grief on ebay. Not wirht the dice roll and will only use proper service in future - Worth paying a bit more with someone with a decetn reputation.”

Helpful Report

Posted 6 years ago

“Have a look at their list of items on prohibited items and no-compensation list. In essence almost everything that you can think of is on this list which in essence means that if you have a reason to claim you will be refused compensation. Shocking that this practice is legal, all you can do is use some other shipper and read their list of items not covered should an issue arise(the small print that most of us don't look at as we assume it will be fair, we don't have the time, it will be things like batteries/dangerous substances/firearms ect.) THIS IS NOT THE CASE WITH THIS COMPANY!!!- USE THEM AT YOUR PEARL!!!.”

Helpful Report

Posted 6 years ago

“This is the worst company I have ever had the misfortune of dealing with. I would like to give ZERO stars but it won't allow me. I arranged a pallet collection, they arrived on the wrong day, I cancelled as I did not want another repeat perfomance. They tried to charge me for a missed collection which was their fault. I provided CCTV footage and after lots and lots of live chat sessions and emails back and forth, I eventually received a partial Refund, then more emails, then another partial refund, then more emails then another partial and final refund. No Telephone number to Call just email or Live Chat. Rude, Uninterested Staff that insulate themselves from the problems they create. They make it easy to relieve you if your hard earned cash but very difficult to get a Refund. Do not touch this company with the Shitty end of a very long Bargepole, if you have any intelligence please save yourself some major Hassle & Stress, Avoid this company and use a more reputable one”

Helpful Report

Posted 6 years ago

“Absolutely awful. We sent a wooden garden table with them. Packaged well and fully insured for the £226 cost. It arrived in pieces, looked like it had been dropped off of the back of the lorry. Awful customer service on live chat. Apparently the whole of the complaints department is 1 lady called Asha/Asa who seriously lacks any kind of customer service skill!!? It took a very very long time and a lot of emails for them to deal with my claim. Even then they wouldn't pay the full amount. We had 3 options given to us, none of which were a full refund. Disgusting. Will absolutely NEVER use them again. I wouldn't trust them not to break a feather pillow.....”

Helpful Report

Posted 6 years ago

“AN HORROR AN HORROR. After three month. They finally found out they lost all the parcels. They lost it, found them, lost it again, lied to me, never bothered to send a text cause I am deaf, nada, nothing. Today I want my money back but they want proof of values...which is a shame. They made a mistake, I waited 3 months and I still need to do something for them to have some money back.. are you a real company? Never use them for the shake of it. It will save you money and time. Thanks. They ALWAYS REPLY ON TRUSTPILOT BEING NICE.... BUT THEY DONT HELP.”

Helpful Report

Posted 6 years ago

“I am waiting 2 days for collection, every time failed . Totally useless service”

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Posted 6 years ago

“Nothing but endless trouble and I have finally move on to a better more professional company that delivers as they should. AVOID Pay the extra money and get the service you deserve. A complete waste of time an money Should be a negative star”

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Posted 6 years ago

“Terrible company if you are considering using them DONT! They will lose your parcel, make no effort to find it, refuse to compensate you and the communication/customer service is shocking. The sooner this company is outed and accountable for thier actions the better.”

Helpful Report

Posted 6 years ago

“Failed to deliver parcel from Lincs to Poole, still unresolved afer a massive TWENTY THREE DAYS! Lost it once then found it again, total shambles, customer (non) service absolutely useless...AVOID AVOID AVOID!!!”

Helpful Report

Posted 6 years ago

“Avoid Avoid Avoid, They should really not have a specified next day or economy delivery time frame on their website it should really just say you can pay a next day charge or a cheaper economy charge but just know you parcel will be delivered at some point, we can't tell you when as we are a clueless bunch of idiots however it will be within the next millennium. Their customer service is so shocking I would be ashamed, you would think it was in the customer service advisers best interest to keep the customer happy and retain their service to help keep the business earning money and ultimately keeping them in a job. Unfortunately this is not the case the customer service team would rather tell you that they don't know where your parcel is up to and they would have to email the courier to find out which takes around two days (which is great considering your next day (additional charge) parcel is already 3 days late to start with), they will then spend 30 minutes arguing with you that the next day you have in mind is incorrect and is in fact 2 day behind as the service does not go off when you book the delivery or drop the parcel off (no matter how early in the morning) but it starts from when they can be bothered collecting it. They will then advise that a refund is not possible as they do not guarantee any service despite wanting you to pay extra for it, a joke of a customer service team and a customer, if you value your parcel or your business if you run one then AVOID AT ALL COSTS!!”

Helpful Report

Posted 6 years ago

“Total disgrace.Awful communication, rude staff and no telephone line. Paid more than £500 and don't know where my parcel is. They don't collect on time and provide no updates. When I first contacted them they lied and said my parcel was on track to be delivered on time even though they didn't know where it was. The second time the live chat cut me off and the third, they admitted to not having a clue about what had happened to my parcel. I had to do all the chasing. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Failed to collect pallet, therefore delivery missed - absolutely useless for business to business activities, have no idea of customer service, give little to no authority to member of staff who has to try and deal with irate customers on chat. Hides behind -we take your money and say we will do the job but we don't guarantee we will do it. Total shambles - may be able to delivery a birthday present for you using private car deliveries, but business orders - forget it, its a bandwagon they have tried to jump on and missed completely - like the collection of my pallet.”

Helpful Report

Posted 6 years ago

“Snead a parcel to dubai DPD air express the 5th of May. Still not delivered and need to wait now (August 2018) 6 WEEKS!!!!!!!!!!!!! AVOID at all cost, go to interparcel”

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Posted 6 years ago

“Unhelpful and very rude. No option to speak to someone about a claim. My parcel was worth £400 and they seem to be trying to get out of refunding me. Not at all professional. I was left crying and very very upset to lose so much money. No care whatsoever to peoples feelings or their possessions.”

Helpful Report

Posted 6 years ago

“Extremely poor level of customer service. Have left me in tears and £400 down. Trying to make a claim but you can’t get any help from anyone, they do not seem to care that your parcel arrives damaged and are not making any effort to put this right. I will seek legal advice but it would have been nice to offer some kindness. Very rude indeed. They don’t even have a telephone - what company offers no option to speak to someone.”

Parcel2Go 1 star review on 1st August 2018

Helpful Report

Posted 6 years ago

“3 days, 3 failed collections. No reason given as to why. Was even told that someone attempted to collect & left a card when that was false as I was home all day waiting for the collection. No telephone support, just someone online apologizing but failing to rectify the problem. Unreliable. Cancelled to save them the embarrassment of a 4th failed collection. Requested a full refund. Avoid.”

Helpful Report

Posted 6 years ago

“The worst courier service available.Didn't turn up for 2 days in a row,then the process for refunding is very lengthy,Avoid these!”

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Posted 6 years ago

“Shitest company ever...!!! booked delivery 3,didn't come .....poor poor service,what s loser's.shame”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews