Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The courier lost my parcel and nobody took any responsibility for it. Terrible customer service: you always need to log any query in the live chat and when i started complaining about what happened the person I was chatting with told me that it was the end of his shift and close the chat. They didn't answer to my e-mail either until I sent a formal letter. After several contacts with them and the courier directly (pdp) they said that sending personal items is prohibited, not before. They even made me pay for insurance and then said this was not covered but did not reimburse insurance or failed delivery. Do not use: it's better to pay a bit more but actually receive a service!”

Helpful Report

Posted 7 years ago

“These people are a nightmare when something goes wrong, I have been all over review sites looking them up and I am now absolutely convinced that the 5 star reviews are their own people leaving reviews, I have been on all the social media sites and messaged a couple of people I managed to trace who very uncomfortable when I tried to find out about their review and 2 of them were untraceable. they continually pass the buck, they seem to be losing an awful lot of parcels and not refunding people for them even when you pay the insurance fee to cover yourself, absolutely disgraceful their customer services are appalling and there is no contact number anywhere. and they will lie to you when they mess up and keep promising to try to trace a parcel but they do NOTHING 8 weeks and 6 conversations later I’m still fighting them for my refund which I also insured at extra cost with them.”

Helpful Report

Posted 7 years ago

“P2G50152537 Tracking says delivered. Really? Where to? We were home by that time! Uncontactable unreliable company! Where is my parcel 400£ worth gone?”

Helpful Report

Posted 7 years ago

“Item went missing - expensive painting. Unable to claim as they ignored our claim. Poor communication - no telephone contact, no accountability on their part. Not recommended”

Helpful Report

Posted 7 years ago

“Only positive is the booking process. I booked an international parcel and received a message saying the parcel will Ben picked up between 8 am and 8 pm. Because I could stay in for the whole 12 hours I called to reschedule for the next day. Everything seemed fine with that until approximately 3 hours later the courier showed up. Because my parcel was packed I didn’t think much of it and gave the parcel anyway. Wrong decision! Next day had a slip through the door saying I missed the courier. I thought it was a bit odd because they had already been. When I tried to track my parcel about a week later it had a weird tracking history- parcel not collected(no longer needed) and above was a tracking history,for a parcel that’s wasn’t apparently collected, saying “delivery attempted” and “left in the office” note. Surely enough my parcel is missing and no one knows anything. Parcel2go opened the case and said to Ben in contact within 14 days which they didn’t after waiting over 30 minutes on live chat I still had no answers and told to wait until they investigate! Complete rip off. Avoid and use trustworthy couriers instead.”

Helpful Report

Posted 7 years ago

“Dubious business model. We have sent through parcel2go. It's on a pay, send and pray basis. When things go wrong - and they do!! - then it only possible to contact them through their Chat forum (there is a reason for this) and there you only meet morons instructed to deny any wrongdoing. They will also reagualy try to charge you extra/additional charge even though you have entered the correct dimentions and weight on you parcels. Very Dubious business model which only excist in UK.”

Helpful Report

Posted 7 years ago

“Did not collect, chat option designed to give customers the run around, doesn’t work, use another courier P2G49949756 Apparently my fault.”

Helpful Report

Posted 7 years ago

“I have to use them because I have so… I have to use them because I have so much money tied up in the prepaid account, but as soon as its used up I will never trade with them again! The ABSOLUTE SCAM is they keep cracking on that a parcel is over weight or over size and add admin fees so you end up paying twice as much as they quoted ! We measure and weigh EVERY PARCEL As far as I am concerned I think they are complete LIARS and CHEATS”

Helpful Report

Posted 7 years ago

“sent parcel abroad, parcel was not delivered to recipient. I made a claim,which was rejected. Parcel2go firstly used dpd service,then my parcel was transferred to Worldnet in Birmingham and with this courier crossed channel, and reached destination in Poland. parcel is marked as delivered, but not to recipient. I tried to track it on my own,but Parcel2go doesn`t want to give me even the contact number to Polish depot!!! they were responsible for a parcel and wiped their hands!! NOT RECOMMEND TO ANYONE”

Helpful Report

Posted 7 years ago

“Item was stolen in transit and Parcels2go have refused to take the blame. Leaving me £300 out of pocket even though had paid insurance. Do not use this company”

Helpful Report

Posted 7 years ago

“did not deliver on time. Cannot get hold of anyone because there is no phone number”

Helpful Report

Posted 7 years ago

“Was expecting a parcel, courier p2go, absolutely shocking service , never answered calls . Would serious consider using them for price alone. It’s not worth the hassle .”

Helpful Report

Posted 7 years ago

“It is quite funny how the customer support made me feel bad and thinking it was my mistake that a parcel hasn't picked up. No sign of understanding was shown from their chat support. I was even left for 10 minutes in an active chat, without any support and than just transferred to another chat member, without any explanation. TNT didn't pick a parcel up ( address was checked and correct ) and the customer support from Parcel2go doesn't care at all about this. The explanation was just: The pickup is not guaranteed. Even the pickup was including already two days overdue. Why are you booking an express delivery at all. No help at all. Not using them again Don't bother with Parcel2GO”

Helpful Report

Posted 7 years ago

“Very poor service, arranged to have a parcel collected waited in all day as told will be collected between 8am-8pm, never turned up. Went on their website which told us we could rearrange collection or take to parcel shop, whole reason why had a pick up service was because it was 10cm over max length for parcel shop !!! So took to parcel shop then got through to the so called customer service, to be told because we had taken to parcel shop they would not do anything. Totally poor service, zero help from customer service,”

Helpful Report

Posted 7 years ago

“Didn't deliver on time. Then tried to claim the guarantee wasn't a guarantee. Luckily after checking the site - I called them out for lying. I thought it was a bargain, but actually - as we have lost a customer - it has been a very expensive experience. Finally, check the exclusion checklist - it in some way disqualifies EVERYTHING we could think might be sent by a courier - which will only be used if there is a dispute!”

Helpful Report

Posted 7 years ago

“Never picked up my parcel 2 days in a row ,waisting my time printing labels ,take my advice avoid this company 🤬🤬”

Helpful Report

Posted 7 years ago

“My framed print was not delivered and after several hours of customer service live-chat’, it was eventually found to be have been ‘damaged’ by the Yodel courier, ‘refused delivery by us’!!?! (lie) and finally missing and ‘probably disposed of’ by the courier. Parcel2Go said that this was the courier’s right, if they deemed the parcel hazardous(!) They could not and would not provide proof that this had all happened, and the courier had not just stolen my print. They said that, as the parcel contained glass, even though I had taken out cover, I probably wouldn’t be compensated(!) The company would not reimburse any fees or provide complaint details. Please AVOID AVOID AVOID!!!!!”

Helpful Report

Posted 7 years ago

“I upgraded and paid more for my parcel to be delivered in 3 days + and now are saying could take up to 15 working days!! Five days after pickup it is still sitting in the London depot! Trying to contact Parcel2Go is a nightmare also!!”

Helpful Report

Posted 7 years ago

“Do not trust their NEXT DAY SERVICE offered by Click+. I contacted Click+ as the parcel was even not collected from the local pick up point after dropped off the day before. I was told by Click+ they do not provide NEXT day service and Parcel2go wrongly interpreted their service. W hat a shamble! It caused me nearly £6 for paying just a standard 2-3 day delivery service.”

Helpful Report

Posted 7 years ago

“Very poor my parcel was stolen while in transit and they refused compensation even though we had a letter from Hermes confirming the theft. Customer service just did not want to know . Shocking company avoid at all costs”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews