Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THIS COMPANY. Dreadful experience for what shoudl have been a simple delivery to a major city in Canada. It never arrived and all the online chat "customer service" people could tell me was that they were investigating it with the local courier. There is no email address or phone number to call in - just a terrible chat service. When I asked for it to be escalated, but I can assure you it wasn't, as I never got an apology, a refund or anything! They had my email address wrong in their system and advised me they couldn't update it either. What type of company cant update your email details? It took 2 months of me contacting via chat (again - they have no other way to deal with them) - no updates, no response and then they just randomly delivered it back to my home address without any explanation. Oh, and they sent it in a new box with another clients information plastered all over it.”

Helpful Report

Posted 5 years ago

“Anout 2 months ago i sent a fishing rod via parcel2go and it was extremely well packed however it arrived damaged and really the only way to damage it would have been to run over it with a truck. Because it was a fishing rod i was unable to get insurance so i lost out on £350 and was given nothing apart from my postage costs..this month i sent another rod and they seem to have lost this one , bear in mind the package is nearly 6ft long so its hard to lose...currently the tracking ends at the depot and i keep getting emails saying they are looking into it but im not very hopeful of a positive outcome..how can this be acceptable. Thats another £250 lost as it should have been delivered a month ago..this 2nd rod has clearly been stolen. Why are there not practises in place to prevent this. Im only a small business and these 2 losses have hit me really hard..order Anout 2 months ago i sent a fishing rod via parcel2go and it was extremely well packed however it arrived damaged and really the only way to damage it would have been to run over it with a truck. Because it was a fishing rod i was unable to get insurance so i lost out on £350 and was given nothing apart from my postage costs..this month i sent another rod and they seem to have lost this one , bear in mind the package is nearly 6ft long so its hard to lose...currently the tracking ends at the depot and i keep getting emails saying they are looking into it but im not very hopeful of a positive outcome..how can this be acceptable. Thats another £250 lost as it should have been delivered a month ago..this 2nd rod has clearly been stolen. Why are there not practises in place to prevent this. Im only a small business and these 2 losses have hit me really hard.. order P2G63363259”

Helpful Report

Posted 5 years ago

“Keep away from this company, I even paid extra money to make sure important letter to rich destination on time, but 2 weeks after it still hasn't even left UK. even 1 Star is too much for this company.”

Helpful Report

Posted 5 years ago

“Aweful customer service The prices are reasonable but their customer service is terrible. The agents do not communicate cohesively and alot of the correspondence over email makes zero sense. Spoken to multiple agents and no one seems to know what is going on. On the occasions where your parcel experience does not go smoothly basically you are stuck because you will not receive any help from these guys. My parcel has been stuck at the depot for over a month without any notification what so ever. The email response is bad, and the chat experience was even worse”

Helpful Report

Posted 5 years ago

“Ordered a collection and of course Parcelforce never came but on the page it claims they did but nobody was in, both my wife and me stayed in all day for the bloody package. Totally screwed up everything and their online help is a joke, thought Dublin was in the UK! idiots”

Helpful Report

Posted 5 years ago

“Levied an extra £3 due to one dimension of the parcel being 3cm greater than allowed. However it was 6cm shorter in length and 8 cm smaller in width. Normally I would continue to use this site for all deliveries but I cannot find an email address on their site so cannot have a moan. I shall go direct to Hermes now. G.Easton”

Helpful Report

Posted 5 years ago

“i put a claim in for a dog toy sent to a buyer it which was damaged beyound repair. Let me state it was in a pdded envelope in a plastic sealable wallet so the only damge that could be done is from Hermes. My parcel claim was rejected yet again and yet its a dog toy not anything on a prohibbited list also paid for protection what is the use of having this. I am now using a different broker and a differnt courier. You always find a an excuse not to pay out. I put a calim in for a surcharge and for a parcel weghing 500g i put 0.6kg to make sure ys i have digital scales to prove this Hermes state the parcel was 1.2kg now how can it double with oinly one item. i have had this problem before 1kg bag that they said weighed 3kg I had to wait a long time to get the money returned. IF I WAS YOU USE A DIFFERENT COMPANY AND DO NOT USE HERMES”

Helpful Report

Posted 5 years ago

“If you value your sanity and bank balance, do not use this company. Why, read reviews and find another courier. Despite their processes allowing me to purchase insurance, they refused my claim when they lost a 27 kg parcel putting me out of pocket of £150.”

Helpful Report

Posted 5 years ago

“Parcel arrived clearly packaged fragile by the seller however this was clearly disregarded at some point during the process, box was battered beyond belief and as you can imagine the glass item inside smashed to pieces! It looked as if someone had played football with my parcel!”

Helpful Report

Posted 5 years ago

“very cheap but if you get parcel lost you have big problems for one parcel I had to contact them 6 x time each time about 45min you have to wait for a response which take about 5 mins each time you have to start from the beginning go over the same thing the chat don't work there is no phone number and if you have a claim they keep asking for same information when they sent my parcel to wrong address after lost parcel for 25 days keep asking proof of non-delivery they sent me email saying they delivered to the wrong address that's in paper work I am dyslexic and makes it very hard”

Helpful Report

Posted 5 years ago

“SIMPLY DREADFUL. VERY UNHELPFUL CUSTOMER SERVICE. There is no phone number to speak to anyone and they use offshore support who only use Live Chat. The support will tell you nothing except to wait. Paid for priority express service but it takes 8 days longer for the parcel to even leave the country as Parcel2Go sent DPD the wrong invoice, twice. Then DPD apparently use another company called Aramex so it's a dead end and there is just no means to really know where the issue/parcel is the after I called DPD export like 10 times and even Aramex I was told to speak to Parcel2Go. Guess what?? I was told by Parcel2Go they are 'investigating' this issue and I need to wait for up to 7 days. And this is their 'procedure'. I can't believe I have to chase them up so many times and call different companies just trying to get to the bottom of it and get the parcel delivered. I would strongly advise anyone to use this company. EVER. Also find it really strange that this company have really bad reviews here but have raving reviews on TrustPilot. Fake???”

Helpful Report

Posted 5 years ago

“SIMPLY DREADFUL. VERY UNHELPFUL CUSTOMER SERVICE. There is no phone number to speak to anyone and they use offshore support who only use Live Chat. The support will tell you nothing except to wait. Paid for priority express service but it takes 8 days longer for the parcel to even leave the country as Parcel2Go sent DPD the wrong invoice, twice. Then DPD apparently use another company called Aramex so it's a dead end and there is just no means to really know where the issue/parcel is the after I called DPD export like 10 times and even Aramex I was told to speak to Parcel2Go. Guess what?? I was told by Parcel2Go they are 'investigating' this issue and I need to wait for up to 7 days. And this is their 'procedure'. I can't believe I have to chase them up so many times and call different companies just trying to get to the bottom of it and get the parcel delivered. I would strongly advise anyone to use this company. EVER. And they have over 4 star reviews on Trustpilot??? Fake reviews!”

Helpful Report

Posted 5 years ago

“Total fraud! You will never see your parcel again! Would give it a 0 if I could.”

Helpful Report

Posted 5 years ago

“This was my second time sending a parcel with them from UK to Spain via DPD. The first time was all great and this second time I was a bit scared because they were two big boxes (20kg and 25kg) and together. They were collected last Thursday and arrived yesterday in perfect condition. All the process was fully tracked and I have zero complaints. I will keep using the service :)”

Helpful Report

Posted 5 years ago

“Failed to collect parcel on 4 consecutive days, still waiting. No phone number, no email, and the live chat function is hidden deep in their website, and don't think for one second that will help resolve your issues as they don't care. My live chat ended with them saying they where just the booking agent and cutting me off even though it said I had 60secs to reply, so I guess I just go straight to the courier next time I want to send a Parcel then? Absoluty atrocious customer service, avoid if you can.”

Helpful Report

Posted 5 years ago

“Current court proceedings against them as I sent an exhaust via them weighing 20kg and 100cm x 50cm x 35cm, So far from a small item. After a week passed the buyer contacted me saying that the item hadnt of moved for a few days on there tracking system so I had to contact P2G and then after around a week of persistence and chasing they finally confirmed the item was lost! After then I realised the item was only insured for £70 instead of £700 which showed the eBay item transaction sold for. I then had to refund the buyer in full at my own expense and again chase P2G for money back. After I realised I was not getting anywhere with them I decided to send Letter Before Action and now court proceedings letter, Currently the next stage is court hearing which again will add around another £80 to the current costs which are now at around £816+. I feel I have paid for a service to be carried out and they have breached there contract not fulfilling that service And as also stated in there terms and conditions,Our Obligations;2.3 We warrant that we will provide the Service(s) using reasonable care and skill. I do not feel that reasonable care or skill was taken nor any real attempt to locate the lost parcel Tracking Number - P2G61778017 Regards, Kyle ”

Helpful Report

Posted 5 years ago

“Legal theft...... we arrange parcel collection with parcel2go they collected on time it was a bag of power tolls worth over 900 pounds... as we have not paid the extra insurance the bag went missing ...magically??? they are only liable to 7pounds cost of shipping !! this is an organised legal theft !! would not use them again for the rest of my life taking the matter to small claim court”

Helpful Report

Posted 5 years ago

“AVOID! If I could leave 0 stars I would! This company is an absolute disgrace. AVOID at all costs. I used them to send a parcel. A driver turned up the next day (28 August 2019) to collect the parcel…and that was the last I ever saw of it. I tracked the parcel and noticed it wasn’t delivered so gave it a few days (it was due 03 September). First I was told my parcel was damaged and it would be returned to me. A claim was set up online a delivery request was made for 1-2 days later. 6 days later I am informed that the parcel is missing and they need a description of the parcel and its contents. We are now 12 days after the collection and I am told I need to wait a further 14 days while they investigate. Eventually I receive a generic email saying “your enquiry is closed…we couldn’t approve your claim”. So no proper, personal apology or explanation, and no compensation! I insured the parcel to the value of £100 (the item actually being worth £129) and I didn’t get a penny….when you scroll through their pages and pages of T&Cs you’ll find there’s pretty much nothing you can actually send that they’ll compensate you for when they lose it! Not only that, but I paid £9.11 to be treated rudely and impersonally and have my possessions lost, and they only refunded me £8.09! Now I know we’re only talking about £1.02 (compared to the £100 they screwed me out of using the most ridiculous excuses), but apparently “When processing a refund, a customer is only entitled to the cost of the service. Any additional extras such as the cost of the delivery guarantee or signatures are deducted” so where I had paid that 85p for a signature upon delivery, they won’t refund for this service, even though they didn’t even deliver the item! I almost laughed when I read this, it is so ridiculous! Overall some of the worst customer service I’ve ever had. Truly disgusting the way they treat their customers. I honestly don’t know how they’re still operating. My advice would be to steer well clear!”

Helpful Report

Posted 5 years ago

“Agree with the majority!! Awful website, complaints system almost non existent and so difficult to find, not signposted anywhere. List of non insurable items as long as your arm including a fabric lampshade!! How could you lose a box over 60 cm cubed!! Tracking not always kept up to date. And finally, No refund on pre-pay monies can be made, now lost forever as I no longer intend to use the company.”

Helpful Report

Posted 5 years ago

“Dreadful 'service'. Waited at work til 8:00pm, no collection. by which time it was too late to rebook for the next day (not that I could have as the rebook link doesn't work). So two days later, (Parcelforce this time, a quicker service, upgraded at my own cost) note on the tracking system that 'collection failed' despite being the easiest possible location to track down. After tracking down the mythical live-chat link, I speak to Aisha who tells me it is rebooked for the same day. Except it isn't, and collection doenst take place. So three days later, I go through the same procedure again and finally it is rebooked for the following day.. four days after anticipated. Don't forget, 'collections are not guaranteed' folks. Pay your fee and hope for the best. I wont get into the time a couple of years ago when Yoldel turned up via parcel2go and stuck random labels on every one of 14 parcels, scattering them around the uk. Luckily I paid for compensation....which was of no help when they completely ignored all of my attempts to contact them. Presumably employing the 'he'll give up in the end strategy'... which ultimately I did.. Dreadful at best.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews