Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 surcharge scams within 2 weeks for parcels that were packed under timelapse camera with details recorded. I am still waiting for a response from Hermes to see which company is doing the scamming or if its a joint thing.”

Helpful Report

Posted 5 years ago

“Booked a collection for the 24th of September, they didn't collect and keep asking me to rebook for the next day having to print new labels for everyday, it is 30th and they still haven't collected. I am cancelling my order now. They also do not have a contact number nor e-mail address so you have to go on LiveChat with them which is not even visible on their web, as it is hidden in one of their sections. Also you cannot choose the time frame of collection. Honestly the worst company I have come across in my whole life.”

Helpful Report

Posted 5 years ago

“Parcel2go are awful - they destroyed (meaning- it is completely broken and unusable) a washing machine they were transporting for me, let me take out insurance on it (with me having already filled in what it was) and then when I tried to claim insurance said they don't cover white goods. This is the second time they've transported something for me, and it is the second time they've destroyed it - 1st thing was a bike case which was also lost for weeks. They're so bad. Don't use them.”

Helpful Report

Posted 5 years ago

“I am an Amazon seller. I booked a parcel in on the 23/09 It is now the 29/ 09 and it is not even in "transit."”

Helpful Report

Posted 5 years ago

“Please be aware and do not use this company. They have lost my parcel. A box of 25 kilos lost, vanished. I am sure that there is a system where parcels are getting stolen and sold. The most incredible thing is that there is a tacking system where you can follow the movements of your parcel. On the tracking system they have access to , it is clear that the parcel was collected but never delivered. They even send you the email to tell you that the parcel has been lost but then to receive the refund of the value of the parcel they are requesting a 1. Proof of Collection and 2. Proof on Non Delivery. What a joke, if you are the one are declaring my package lost, which proof do you need? Also, I send my personal items as I was relocating and they asking proof and receipts? How can I have a receipt of a bedsheets I bought in Jonh Lewis 2 years ago, or towels I bought last year or sandals and shoes I bought 1 year ago. Please find another solution but do not send your parcel. They will LOOSE it.”

Helpful Report

Posted 5 years ago

“Horrible service. They withheld my package for days because they lost the original invoice and once given the missing info still act like they haven't received anything. So disorganized.”

Helpful Report

Posted 5 years ago

“Absolute scam. They claim you have under-declared the weight or have used the wrong packaging of an item with UPS and then try and charge a fee which is more on it's own that the cost of sending the parcel! Happened a few times now, but last week I sent a Acer Chromebook which weighed 2.7kg, and I chose 5kg (i always go well over to be sure). Today they tell me that the actual weight was 26kg!! And want an EXTRA £7.03 on top of the original £5.39 cost. I dont ever send anything over 5kg so where 26kg has come from I will never know, but this happens on a regular basis. Feels like they have low initial prices then bump up their average by running this scam on every 10th parcel you send. People are not this stupid P2G, we know your game!”

Helpful Report

Posted 5 years ago

“I booked a parcel collection, but when I received a confirmation email from Parcel2Go it had detailed incorrect parcel dimensions. I have tried using their so-called 'Live' chat, but there are no live agents and it keeps taking me round and round in circles. I tried to cancel the booking, but it said I had to do this via 'Live' chat, which took me in the same circles. All I want to do is correct their error and there is no way for me to contact them. I won't be using this 'service' again.”

Helpful Report

Posted 5 years ago

“Severe damage to my item which could have only happened with extreme neglect. I took out parcel protection with no explicit mention or warning of any exclusions. Buried amongst their comprehensive terms and conditions are an exhaustive list of exclusions for almost any item. Irresponsible and misleading company. On the plus they refunded me £6 for a £100 item so can't be all bad.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am sorry to hear about the damage on your parcel. I would like to look into this. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“You should stay away from this company like a plague.. they are just a joke. this company is a total waste of space. I shipped an item and they didnt deliver the item. I have since asked for my item back and they are not happy to return it either claiming its in their warehouse.. 2 weeks now and still waiting”

Helpful Report

Posted 5 years ago

Good Morning Danny, Thank you for taking the time to leave us a review. I am sorry that our services did not meet your expectations on this occasion. I would like to look into this. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Didn’t bother to collect. Waited in from 0800 until 2037 No phone number to call. When emailed ... 13 days to respond. Terrible company don’t use!!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am extremely sorry that your parcel has not been collected when scheduled. I would like to look into this. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“They quote a price and have now asked for a further 10.00. When you put in the details of the parcel it still quotes the original price. They say TNT charged an extra 4.85 plus vat they then add a surcharge. To me this is just a profit making scheme. Yes I have checked the size of the package with the company it was returned to. The size and weight are correct. Would not use them again also cannot find a contact number to be able to discuss the issue they just email requesting a further payment”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. If you feel you have grounds to dispute this charge, you can do so here - https://www.parcel2go.com/content/surcharge-info To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. I you require any further assistance please email us at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Their service is just AWFUL. Parcel had to be delivered 4 days ago, still hasn't, customer support had to contact courier and reply back within 2 days - they didn't, chat support ends chat first in order to not get a bad survey. They are useless and everything they can say is "we apologize" which really doesn't solve anything. Lastly, it appears that they don't even provide a guarantee to deliver the parcel within the time frame.”

Helpful Report

Posted 5 years ago

Good Morning Emilija, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I can see that an enquiry has been opened against this order, enquiries can take between 7 and 14 days to be completed. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Charge me for because my parcel was 0.70 kg over even that the website give me same amount of charge for 1kg more. Very disappointed”

Helpful Report

Posted 5 years ago

Good Morning Nina, Thank you for taking the time to leave us a review. I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. As it is your first surcharge we will refund you the paid amount back to the original source of payment. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. If you require any further assistance please email us art online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

Good Morning Nina, Thank you for taking the time to leave us a review. I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. As it is your first surcharge we will refund you the paid amount back to the original source of payment. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. If you require any further assistance please email us at online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“What a complete shower of s**t this company is, £170 out of pocket. AVOID BIG TIME!!!!”

Helpful Report

Posted 5 years ago

Good Morning Daz, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I ordered a delivery the week before Monday because I knew then that I would be there for the whole day. In reality, no messenger arrived to pick up the parcels. the next day I was assisted by the company's chat service, where they told me they were taking Reebok for the next day. I had to ask a favor from a neighbor to open the door for the messenger and indeed this time passed today and the messenger did not arrive. My recommendation is to not use this company at all with good internet services but no messenger drivers. Just know how to charge money and not give the service they sell.”

Helpful Report

Posted 5 years ago

Good Morning David, Thank you for taking the time to leave us a review. I am extremely sorry that your parcels has not been collected when scheduled. Collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed. I would like to look into this for you and see what I can do to assist you in this matter. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Best listen to the people below. This company has no idea of support and handling problems. They use agents to clear parcels in overseas deliveries. My parcel arrived at the city of destination. It sat for two weeks with nothing happening. Then the agent decided the parcel, which was a gift for a 94 year old lady, was now an export. They started asking the recipient for unnecessary documents and were charging fees that were incorrect. They also sent other peoples invoices and for some reason could not even figure out where to deliver it, even with the address in three places on the lid. This company will not open up a case for a refund no matter what. My parcel arrived six weeks later, and they think they have solved the problem. Everyone who has had these dealings with them should report them to Trading Standards, Financial Ombudsman, or Watchdog. Otherwise nothing will change.”

Helpful Report

Posted 5 years ago

Good Morning Peter, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We do not deliver your parcels ourselves, though we do communicate with the couriers that handle your items on your behalf. Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged or not and by how much in advance. The decision is made by the relevant authorities in the delivery country who will contact your recipient if there are any charges to be paid. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“terrible company. Their customer service is useless. Will not use again. Read their terms and conditions - you basically pay to get swindled!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. If there is anything that we can do to assist you, please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Before you send your parcel think twice, these people have no telephone number, you cant contact them after paying, no email and their chat if for other businesses. After paying for the parcel, I was given address where to drop it and those people said they have never hard of parcel to go. I am stuck I don't know what to do, I am trying somewhere else. I am not sure whether I will get my money back because they are nowhere to be found, I would not recommend them to anybody and I give them no star.”

Helpful Report

Posted 5 years ago

Good Morning Trza, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I have used them for years, always paid for insurance in case anything happened, just now had a parcel that was badly damaged and they refused to pay compensation even though I paid extra for the insurance to the value of £80 so now I have lost out on £80 for the item as I had to refund it through eBay. They will now lose all my future business which isn’t a small amount of money.”

Helpful Report

Posted 5 years ago

Good Morning James, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I am afraid the claim got rejected as the content was a no compensation content : Models (Including Planes, cars, gliders.) are not covered for loss or damage, please see the full list of prohibited and no compensation items : https://www.parcel2go.com/prohibited-items. You have agreed, while booking the order that the content was not a prohibited and no compensation item. If you would like more information or assistance please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews