Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Legal theft...... we arrange parcel collection with parcel2go they collected on time it was a bag of power tolls worth over 900 pounds... as we have not paid the extra insurance the bag went missing ...magically??? they are only liable to 7pounds cost of shipping !! this is an organised legal theft !! would not use them again for the rest of my life taking the matter to small claim court”

Helpful Report

Posted 5 years ago

“AVOID! If I could leave 0 stars I would! This company is an absolute disgrace. AVOID at all costs. I used them to send a parcel. A driver turned up the next day (28 August 2019) to collect the parcel…and that was the last I ever saw of it. I tracked the parcel and noticed it wasn’t delivered so gave it a few days (it was due 03 September). First I was told my parcel was damaged and it would be returned to me. A claim was set up online a delivery request was made for 1-2 days later. 6 days later I am informed that the parcel is missing and they need a description of the parcel and its contents. We are now 12 days after the collection and I am told I need to wait a further 14 days while they investigate. Eventually I receive a generic email saying “your enquiry is closed…we couldn’t approve your claim”. So no proper, personal apology or explanation, and no compensation! I insured the parcel to the value of £100 (the item actually being worth £129) and I didn’t get a penny….when you scroll through their pages and pages of T&Cs you’ll find there’s pretty much nothing you can actually send that they’ll compensate you for when they lose it! Not only that, but I paid £9.11 to be treated rudely and impersonally and have my possessions lost, and they only refunded me £8.09! Now I know we’re only talking about £1.02 (compared to the £100 they screwed me out of using the most ridiculous excuses), but apparently “When processing a refund, a customer is only entitled to the cost of the service. Any additional extras such as the cost of the delivery guarantee or signatures are deducted” so where I had paid that 85p for a signature upon delivery, they won’t refund for this service, even though they didn’t even deliver the item! I almost laughed when I read this, it is so ridiculous! Overall some of the worst customer service I’ve ever had. Truly disgusting the way they treat their customers. I honestly don’t know how they’re still operating. My advice would be to steer well clear!”

Helpful Report

Posted 5 years ago

“Agree with the majority!! Awful website, complaints system almost non existent and so difficult to find, not signposted anywhere. List of non insurable items as long as your arm including a fabric lampshade!! How could you lose a box over 60 cm cubed!! Tracking not always kept up to date. And finally, No refund on pre-pay monies can be made, now lost forever as I no longer intend to use the company.”

Helpful Report

Posted 5 years ago

“Dreadful 'service'. Waited at work til 8:00pm, no collection. by which time it was too late to rebook for the next day (not that I could have as the rebook link doesn't work). So two days later, (Parcelforce this time, a quicker service, upgraded at my own cost) note on the tracking system that 'collection failed' despite being the easiest possible location to track down. After tracking down the mythical live-chat link, I speak to Aisha who tells me it is rebooked for the same day. Except it isn't, and collection doenst take place. So three days later, I go through the same procedure again and finally it is rebooked for the following day.. four days after anticipated. Don't forget, 'collections are not guaranteed' folks. Pay your fee and hope for the best. I wont get into the time a couple of years ago when Yoldel turned up via parcel2go and stuck random labels on every one of 14 parcels, scattering them around the uk. Luckily I paid for compensation....which was of no help when they completely ignored all of my attempts to contact them. Presumably employing the 'he'll give up in the end strategy'... which ultimately I did.. Dreadful at best.”

Helpful Report

Posted 5 years ago

“2 surcharge scams within 2 weeks for parcels that were packed under timelapse camera with details recorded. I am still waiting for a response from Hermes to see which company is doing the scamming or if its a joint thing.”

Helpful Report

Posted 5 years ago

“Booked a collection for the 24th of September, they didn't collect and keep asking me to rebook for the next day having to print new labels for everyday, it is 30th and they still haven't collected. I am cancelling my order now. They also do not have a contact number nor e-mail address so you have to go on LiveChat with them which is not even visible on their web, as it is hidden in one of their sections. Also you cannot choose the time frame of collection. Honestly the worst company I have come across in my whole life.”

Helpful Report

Posted 5 years ago

“Parcel2go are awful - they destroyed (meaning- it is completely broken and unusable) a washing machine they were transporting for me, let me take out insurance on it (with me having already filled in what it was) and then when I tried to claim insurance said they don't cover white goods. This is the second time they've transported something for me, and it is the second time they've destroyed it - 1st thing was a bike case which was also lost for weeks. They're so bad. Don't use them.”

Helpful Report

Posted 5 years ago

“I am an Amazon seller. I booked a parcel in on the 23/09 It is now the 29/ 09 and it is not even in "transit."”

Helpful Report

Posted 5 years ago

“Please be aware and do not use this company. They have lost my parcel. A box of 25 kilos lost, vanished. I am sure that there is a system where parcels are getting stolen and sold. The most incredible thing is that there is a tacking system where you can follow the movements of your parcel. On the tracking system they have access to , it is clear that the parcel was collected but never delivered. They even send you the email to tell you that the parcel has been lost but then to receive the refund of the value of the parcel they are requesting a 1. Proof of Collection and 2. Proof on Non Delivery. What a joke, if you are the one are declaring my package lost, which proof do you need? Also, I send my personal items as I was relocating and they asking proof and receipts? How can I have a receipt of a bedsheets I bought in Jonh Lewis 2 years ago, or towels I bought last year or sandals and shoes I bought 1 year ago. Please find another solution but do not send your parcel. They will LOOSE it.”

Helpful Report

Posted 5 years ago

“Horrible service. They withheld my package for days because they lost the original invoice and once given the missing info still act like they haven't received anything. So disorganized.”

Helpful Report

Posted 5 years ago

“Absolute scam. They claim you have under-declared the weight or have used the wrong packaging of an item with UPS and then try and charge a fee which is more on it's own that the cost of sending the parcel! Happened a few times now, but last week I sent a Acer Chromebook which weighed 2.7kg, and I chose 5kg (i always go well over to be sure). Today they tell me that the actual weight was 26kg!! And want an EXTRA £7.03 on top of the original £5.39 cost. I dont ever send anything over 5kg so where 26kg has come from I will never know, but this happens on a regular basis. Feels like they have low initial prices then bump up their average by running this scam on every 10th parcel you send. People are not this stupid P2G, we know your game!”

Helpful Report

Posted 5 years ago

“I booked a parcel collection, but when I received a confirmation email from Parcel2Go it had detailed incorrect parcel dimensions. I have tried using their so-called 'Live' chat, but there are no live agents and it keeps taking me round and round in circles. I tried to cancel the booking, but it said I had to do this via 'Live' chat, which took me in the same circles. All I want to do is correct their error and there is no way for me to contact them. I won't be using this 'service' again.”

Helpful Report

Posted 5 years ago

“Severe damage to my item which could have only happened with extreme neglect. I took out parcel protection with no explicit mention or warning of any exclusions. Buried amongst their comprehensive terms and conditions are an exhaustive list of exclusions for almost any item. Irresponsible and misleading company. On the plus they refunded me £6 for a £100 item so can't be all bad.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am sorry to hear about the damage on your parcel. I would like to look into this. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“You should stay away from this company like a plague.. they are just a joke. this company is a total waste of space. I shipped an item and they didnt deliver the item. I have since asked for my item back and they are not happy to return it either claiming its in their warehouse.. 2 weeks now and still waiting”

Helpful Report

Posted 5 years ago

Good Morning Danny, Thank you for taking the time to leave us a review. I am sorry that our services did not meet your expectations on this occasion. I would like to look into this. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Didn’t bother to collect. Waited in from 0800 until 2037 No phone number to call. When emailed ... 13 days to respond. Terrible company don’t use!!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am extremely sorry that your parcel has not been collected when scheduled. I would like to look into this. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“They quote a price and have now asked for a further 10.00. When you put in the details of the parcel it still quotes the original price. They say TNT charged an extra 4.85 plus vat they then add a surcharge. To me this is just a profit making scheme. Yes I have checked the size of the package with the company it was returned to. The size and weight are correct. Would not use them again also cannot find a contact number to be able to discuss the issue they just email requesting a further payment”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking the time to leave us a review. I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. If you feel you have grounds to dispute this charge, you can do so here - https://www.parcel2go.com/content/surcharge-info To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. I you require any further assistance please email us at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Their service is just AWFUL. Parcel had to be delivered 4 days ago, still hasn't, customer support had to contact courier and reply back within 2 days - they didn't, chat support ends chat first in order to not get a bad survey. They are useless and everything they can say is "we apologize" which really doesn't solve anything. Lastly, it appears that they don't even provide a guarantee to deliver the parcel within the time frame.”

Helpful Report

Posted 5 years ago

Good Morning Emilija, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I can see that an enquiry has been opened against this order, enquiries can take between 7 and 14 days to be completed. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Charge me for because my parcel was 0.70 kg over even that the website give me same amount of charge for 1kg more. Very disappointed”

Helpful Report

Posted 5 years ago

Good Morning Nina, Thank you for taking the time to leave us a review. I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. As it is your first surcharge we will refund you the paid amount back to the original source of payment. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. If you require any further assistance please email us art online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

Good Morning Nina, Thank you for taking the time to leave us a review. I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control. Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them. As it is your first surcharge we will refund you the paid amount back to the original source of payment. To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s. If you require any further assistance please email us at online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“What a complete shower of s**t this company is, £170 out of pocket. AVOID BIG TIME!!!!”

Helpful Report

Posted 5 years ago

Good Morning Daz, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I ordered a delivery the week before Monday because I knew then that I would be there for the whole day. In reality, no messenger arrived to pick up the parcels. the next day I was assisted by the company's chat service, where they told me they were taking Reebok for the next day. I had to ask a favor from a neighbor to open the door for the messenger and indeed this time passed today and the messenger did not arrive. My recommendation is to not use this company at all with good internet services but no messenger drivers. Just know how to charge money and not give the service they sell.”

Helpful Report

Posted 5 years ago

Good Morning David, Thank you for taking the time to leave us a review. I am extremely sorry that your parcels has not been collected when scheduled. Collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed. I would like to look into this for you and see what I can do to assist you in this matter. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews