Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel2Go screwed up delivering to the customer in US. Everything done correct form our side. They acknowledged that an error happened during scan at their dep in US, yet they want money for returning the product back to UK. When asked why, this was the reply: Thank you for your email. As per our terms and conditions section 7.3 it stated if any charges should apply these should be paid to us of our demand, please see below, ''7.3 We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) which are incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority, you agree to reimburse us fully in respect of the same within 7 days of our demand.'' I am afraid the parcel cannot be returned free of charge." We used to send a lot parcels through Parcel2Go, and stopped doing so due to a list of extremely terrible experiences. I would highly recommend to avoid using this company. PS: The only way to reach out to them is on mail or chat. No phone.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“CUSTOMER SERVICE INCOMPETENT, THEY DIDN'T FIND A SOLUTION TO MY PROBLEM AND MY PARCEL IS BEEN HELD IN THE DEPOSIT FOR MORE THEN 2 WEEKS”

Helpful Report

Posted 5 years ago

“Sent a parcel to USA in January and not delivered eventually to tell me it was being returned back and that i had to pay for returns. Eight months later parcel still missing and now avoiding to pay insurance claim. Fed up and Issued county court proceedings.”

Helpful Report

Posted 5 years ago

Good Morning H Patel, Thank you for taking the time to leave us a review and apologise for the service you have received. I had a look at your order and I can see that my colleague has emailed you and is chasing this with the courier. If you need any further assistance or require updates please email us on online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“HORRRIBLE CONMEN”

Helpful Report

Posted 5 years ago

“Worst ever service. it is my personal advise please do not ever use parceltogo service. It is motive to earn, never care about customer. I have booked a parcel from london to edinburgh, one of my parcel is missed and they do not have a clue where my parcel is. i have missed my all my important documents/things which they can't get me. Even to claim back and forth email for the last 10 days and i still havn't receive my claim and i have lost the hope of getting my claim.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“DO NOT USE! Maybe a bit cheaper but they have so many clauses to get out of paying for problems with your shipment! Also False advertising for how long deliveries take. Will never use them again and really wish I had looked for reviews before using! Just need to google Parcel 2 Go reviews and will find news coverage on how bad they are!”

Helpful Report

Posted 5 years ago

“This company is taking 3+ months to deliver a parcel from uk to Australia. First 2 months it was send to landmark, then lost, then found, then refund of 50% granted. Another month is going by with 5 failed collections and hours spent on taking to their useless life chat.”

Helpful Report

Posted 5 years ago

Good Morning Martin, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Paid nearly £70 for 48hr insured delivery. Parcel finally coming 6 days later, but I am back at work. Attempt to change the address, no, that can take another 2 days and I need the package for the weekend. Parcel2go is a joke, no people to talk to, just autobots on a live chat. Save your money, go directly to the courrier. Don't give these charlatans your business.”

Helpful Report

Posted 5 years ago

Good Morning Steven, Thank you for taking the time to leave us a review. I am sorry to hear that you are still awaiting your delivery. The service you have purchased has delivery within 2 working days. The parcel was collected Friday. Parcels with this service are not delivered on weekends and there was a bank holiday so the estimated delivery date is 28/8/19. I can see that the parcel is out for delivery today. If you want to look into this further please email me at online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Hi Naseem, Thank you for replying to my review regarding your failure to deliver. Unfortunately, you have your facts wrong. You were delivering to Leander Rowing Club, one of the Premier rowing clubs in the World, on a Saturday during mid season. I can assure you there was someone there to accept delivery. So what exactly did happen, since you have reported the failure as “Major event” on your website. What is a major event in the world of parcel delivery? A puncture! Anyway; no surprises here. Parcel still not delivered when dispatched on 17th August. Today is the 27th August. Be interested in your viewpoint. Ken Mitchell N.B. I have forwarded this mail to Reviews.co,uk for their information and publication. Sent from my iPad Begin forwarded message:”

Helpful Report

Posted 5 years ago

Good Morning Ken, Could you possibly email us at online@parcel2go.com so that I can look into this further? Thanks, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Never use this company! I currently have a 15£ refund stuck there, for auto prepay and i cant get them and i dont want to use them with them! Failed to collect my parcel 2 days in a row. Ridiculous”

Helpful Report

Posted 6 years ago

Good Morning Yana, Thank you for taking the time to leave us a review. I am extremely sorry that your parcel has not been collected when scheduled. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Absolutely awful service. Collected 17/8/19 arrived a sorting hub 23/11/19. Lord knows when it will be delivered. I could have walked it to destination by now.”

Helpful Report

Posted 6 years ago

Good Morning Ken, Thank you for taking the time to leave us a review. I apologise for the delay with this delivery. Although we strive to deliver all parcels on time, it is possible that due to circumstances a parcel may be delayed. According to tracking there has been a delivery attempt on 24/08 and the customer was not available. I can see that you have been in contact with my colleague via email about this order. We will continue the contact on there and update you further. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Sent 2 items back, both of which were damaged on delivery - quite clearly dropped! Both items were fully insured and I have been fighting to claim this money back for nearly a month now despite repeatedly providing the information they requested. They are now only offering us a refund for 1 of the 2 items (no surprise the cheaper of the two) and have only offered us half of the courier costs. Really unhappy and will be taking this to the small claims court if they refuse to give us our money back. Do not recommend and will not use this company again!”

Helpful Report

Posted 6 years ago

Good morning Caroline, Thank you for taking the time to leave us a review. I am sorry to hear about the damage on your parcels. I would like to look into this. Could you please email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“P2G were great - does what it says on the tin - customer service very good, answered all my questions. Has in house tracking so you don't have to go on 100 s websites to follow your parcel - all you need is the p2g number would recommend a++”

Helpful Report

Posted 6 years ago

“Amazing prices, great customer service! Would highly recommend!”

Helpful Report

Posted 6 years ago

“I booked a parcel to be sent to India via parcel2go and they used DPD as the courier. The parcel is now held at customs because it needs a VAT number adding and every day for the last 4 days I have spoken on the chat and they have forwarded the information to DPD. However DPD are taking absolutely no notice at all of the emails and it just sits there doing nothing. DPD will not deal with me, so I would never use a comparison company again to book my parcels as sadly they can't help when things go wrong, (and you can't do it because you went via them.) Its totally frustrating, not Parcel2go's fault its just that the courier companies don't co-operate with them”

Helpful Report

Posted 6 years ago

Good Morning Craig, Thank you for taking the time to leave us a review. I am extremely sorry to hear that the parcel is still being held at customs. I can confirm that we have forwarded the required documents to courier. If you would like further assistance regarding this order please email us at online@parcel2go.com with your P2G order number in the subject bar. Thank you for your patience and please accept our apologies for any inconvenience caused to you. Naseem Parcel2Go Customer Services

Posted 6 years ago

“I sent a parcel to my Mom in Germany with DPD. The booking was quick and easy, right after the payment I received a tracking number and was able to follow the parcel every step from the collection to the delivery and the courier got my Mom to sign for it. All you want from a parcel service :P”

Helpful Report

Posted 6 years ago

“Absolute clowns that have no idea what customer service is Booked a day off work and waited in all day for a wagon to pick up a pallet and nothing. They had my number but did not even ring me, just nothing. This is my first attempt at using them and had loads of business but will now be taking it elsewhere, useless jokers”

Helpful Report

Posted 6 years ago

Good Morning Paul, Thank you for taking the time to leave us a review. I am extremely sorry this has not been collected when scheduled. We would like to look into this for you and see what we can do to assist you in this matter. Please email us at palletways@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Do not use this company. I have been waiting a month for a box i sent from the UK to Ireland. It has items of value and items of sentimental value inside. For weeks the status read 'held in depot'. I was not contacted to say why the package was delayed or when/if I would get it. When I contacted parcel2go on their 'chat' section four days ago they assured me the package would be with me within 48 hours. I am still waiting to receive it. This is an appalling service.”

Helpful Report

Posted 6 years ago

Good Morning Niall Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Great company, competitively priced and can always reach them 24/7!”

Helpful Report

Posted 6 years ago

“TELEVISION TRANSFER FROM MY HOME IN AYRSHIRE TO MY DAUGHTER IN YORK PAID FOR TO ‘ PARCELGONE.CON’ ON 9/7/2019 PICKED UP BY HERMES ( SEE GOOGLE - “ MESSENGER OF THE GODS AND PATRON AND PROTECTOR OF THIEVES”) - NOW 19/8/2019 AND T.V. NEVER SEEN OR HEARD OF AGAIN. THEY ARE THE ULTIMATE UNTOUCHABLES. THEY ARE THE SCUM OF THE EARTH AND WILL END UP WHERE THEY BEGAN — IN THE GUTTER ! DON’T. WASTE TIME ATTEMPTING TO COMMUNICATE WITH THEM - YOU’LL BE BLOCKED AT EVERY TURN ‘ NO-REPLY EMAILS ‘ AND ZOMBIE LIVE-CHATTERS WHO WILL DO NOTHING, AS THEY HAVE BEEN INSTRUCTED. THE DIRECTORS AND I ARE ALL FIRST ORDER BASTARDS - IN MY CASE, AN ACCIDENT OF BIRTH - BUT WITH THEM, THEY ARE SELF-MADE MEN ! ROT IN HELL, THE LOT OF THEM.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews