Name: Parcel2Go
Rating: 1.45

“I tried to have a parcel delivered from UK to Germany. The address (correctly transmitted) was not found, phone number provided was ignored by the driver and it was sent back. Responsibility was denied, no refund. A delivery service not able to deliver should close doors as soon as possible.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking the time to leave a review and I apologise for the service you have received. I would like to look into this for you. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“They lost 10kg parcel but stated it was left in a mail box. Unless it was huge then obvious lie. Then took months to issue a refund Avoid”

Helpful Report

Posted 6 years ago

Good morning Stefanie, Thank you for taking the time to leave us a review. I am sorry to hear that you parcel is not delivered. I would like to view your order to advise you further on this. Can you email us your order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Bad enough that my parcel was damaged in transit, but the worst part was trying to claim on my insurance. Having started my claim online, I was asked to upload photos of the packaging, inside and out. Of course I didn't take any photos before I shipped my item (why would I?) - and the damage wasn't apparent until it had been unpacked by the recipient; so there are no such photos. Then I kept getting requests from a "NOREPLY" email address telling me that I hadn't yet uploaded these nonexistent photos. The entire process was automated, with no opportunity to explain to a person, and no response to my emails. Here's the kicker....my claim was rejected, with no evaluation of my actual photos (which clearly show the damage)...purely because of my "failure" to submit (non-existent) evidence within the (arbitrary) deadline set by P2G. Consequently I now have a very unhappy customer, who expects me to compensate him for the damage. Of course I will never use this service again. I recommend that you do likewise.”

Helpful Report

Posted 6 years ago

Good Morning Peter, Thank you for taking the time to leave a review and I apologise that your parcel has arrived damaged. In the case of a claim, the claims team must follow a certain procedure and this includes the submission of certain documents. If you do not have certain documents or photos then there is a comment field in which you can leave your comment. When a claim is active and the documents are not uploaded the system will send reminders. If you want us to look further at this for you and see what we can do for you, please email us at online@parcel2go.com with your P2G order number. Thank you. Naseem Parcel2Go Customer Services

Posted 6 years ago

Good Morning Peter, Thank you for taking the time to leave a review. Our claims team follows a procedure in which one of the part is to provide certain documents and / or photos of the damage. If you do not have these photos, you have room in the comments field to indicate this so that the claims team can take your comments to assess your claim. If the requested documents are not delivered, reminders will be sent via email. When the required documents are not provided within a certain time frame the claims get rejected by the system If you wish the claim to be re-opened or you want to discuss this further, please email us your P2G order number at online@parcel2go.com Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Sent a parcel to my friend who received it yesterday! The delivery was on time and actually before the estimated delivery date!! Very pleased with the ease of the service”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. Unfortunately, sending sweets is not allowed with any service with Parcel2go. You can read this on our website: https://www.parcel2go.com/prohibited-items. During the booking process you agreed that you had read and agreed to the prohibited items list. I would like to view your order to advise you further on this. Can you email us your order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Tried to send a box of boiled sweets to my cousin in America. There was no indication as I filled the form in that boiled sweets and crisps are prohibited items . They took my money and today I’ve had items returned saying that they are prohibited . I sent exactly the same items 6 months ago with no issues. I am now £48 out of pocket and they’re refusing to refund .”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. Unfortunately, sending sweets is not allowed with any service with Parcel2go. You can read this on our website: https://www.parcel2go.com/prohibited-items. During the booking process you agreed that you had read and agreed to the prohibited items list. I would like to view your order to advise you further on this. Can you email us your order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“"DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 6 years ago

Good Morning Anns, Thank you for taking the time to leave a review and I apologise for the service you have experienced. In the case of a claim, the claims team must follow a certain procedure and this includes supplying a proof of purchase. If you would like us to look into this further for you and see what we can do for you please email us at online@parcel2go.com with your P2G order number? Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Lost my parcel all 22kilos of it, stolen more like, only refunded the postage, £100 worth of goods lost or stolen, licence to print money like legalised thieves”

Helpful Report

Posted 6 years ago

Hi Chris, Thank you for taking the time to leave a review and I do apologise for the issues you have had with this order. I had look at your order and I can see that our claims team is dealing with it. They have emailed you yesterday regarding this order. If you could kindly respond on their email. If you need any further information or update please email us on online@parcel2go.com with your order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“One star is 5 too many! It should be -10!! Atrocious customer service. The was an address query on my parcel delivery and they didn't bother letting me know for ten days until I contacted them. Then they told me the courier would contact me in two days by email. They didn't. Try again. They didn't. I asked to speak with a supervisor. Not available. I tried to tracking numbers they gave in the delivery company website (since they didn't do anything else) none of them were recognized. I asked for a phone number of the delivery company, not given. To say they're useless is untrue: they can be used top waste vasts amounts of your time and money. For me the delivery fee plus £120 of the value of the item sent. Wanna waste your money and time? Use this company and try to talk to their customer service!!”

Helpful Report

Posted 6 years ago

Hi Ramon, Thank you for taking the time to leave a review and I do apologise for the service you have experienced. I had a look at your order and I can see that you are communicating with my colleague via email about this order. If there is anything more that we can do for you please email us on online@parcel2go.com with your P2G order number in the subject line. Thank you. Naseem Parcel2Go Customer Services

Posted 6 years ago

“Cheap, easy, reliable and would highly recommend - never had an issues in using multiple times Family are now using them too”

Helpful Report

Posted 6 years ago

“Awful, five failed attempts so far at collecting a parcel. It is not rocket science... Pick it up, deliver it to where it is going! Would you like to speak to an actual person to resolve an issue? good luck! It is a web based company so you have to use there "webchat" an hour and a half wasted so far. You get transferred from one person to another. The webchats tend to be carbon copies of previous days with the same stock questions and answers from them. Heavily scripted and utterly useless! Stay well away, go to the courier direct. Cut out the clueless middleman.”

Helpful Report

Posted 6 years ago

Good morning, I am extremely sorry this has not been collected when scheduled, this can happen due to a number of reasons. Unfortunately Collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked. If you want us to look into this further please email us on online@parcel2go.com with your P2G order number. Thanks, Naseem

Posted 6 years ago

“Total disaster. Lost parcel, not once but twice. Online chat, moved to 4 different people. After persisting for a week eventually found it. Took 3 weeks instead of 3 days. Collect plus!!!!!!! Someone needs to stop this company operating. Had to compensate customer. Never ever again👎”

Helpful Report

Posted 6 years ago

Good morning Eamon, I am very sorry to hear this and apologise for the service you have experienced. The enquiry for loss was resolved as the parcel started to track again and tracking is now showing that the parcel is delivered. I apologise for the delay in delivery. Although we strive to deliver all parcels on time, it is possible that due to circumstances a parcel may be delayed. If you want to discuss this further please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem

Posted 6 years ago

“Do not use this company. They did not deliver despite everything being correct and then did not refund me. They tried to claim I had not told them about the non delivery but we had been in contact. Customer service were determined not to consider it was their mistake and were totally unhelpful.”

Helpful Report

Posted 6 years ago

Good Morning, I am very sorry to hear this and apologise for the service you have experienced. Please email us at online@parcel2go.com with more information with your P2G order number so that we can look into this for you? Thanks, Naseem

Posted 6 years ago

“Thieves. How else could I describe how they've treated me. DO NOT USE THESE GUYS EVER UNLESS YOU WANT TO LOSE YOUR MONEY !!!! Picked up the parcel. Lost it. Have done absolutely nothing to try and help find the parcel. Wont offer any help. Have been giving me the run around for 2 months. Customer service is abysmal. gave me every excuse in the book. Then simply closed the case stating they couldn't do anything because "I failed to take out insurance protection" Wouldnt even refund the fee they charged.”

Helpful Report

Posted 6 years ago

Good Morning Fass, I am very sorry to hear this and I apologise for the service have experienced. During the booking process you were asked to declare the value of your goods and at this point you would have been given the option of taking extra compensation to cover your goods in the case of loss or damage. As this option was declined no cover was added to your order and we are unable to compensate you for the parcel. Please also allow me to direct you to our Terms and Conditions; "The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased compensation cover for your Consignment from us." Should you wish to view these in full please follow the link which I have provided below; https://www.parcel2go.com/content/about-terms.aspx If you want to look into this further please email us at online@parcel2go.com Once again we do apologise for any inconvenience this may have caused to you. Thanks, Naseem

Posted 6 years ago

“If I could give minus stars I would. This company allows fraudulent activity. A parcel I did not order was allegedly picked up by an unknown person at their depot and I cannot find out who because I am not who I say I am despite all the proof to the contrary. Do not use this company and force them to upgrade their security. they truly suck.”

Helpful Report

Posted 6 years ago

Hi, I am very sorry to hear this and apologise for the service you have experienced. I would like to look into this for you. Could you possibly email us your P2G order number at online@parcel2go.com? Thanks, Naseem

Posted 6 years ago

“DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 6 years ago

“DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 6 years ago

“DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking the time to review us. Please accept our apologies for the service you have experienced. I am afraid at this moment I can not advise you on your claim as I am not able to locate your order. Could you possibly email us your P2G order number at online@parcel2go.com so that we can look into this for you? Thanks, Naseem

Posted 6 years ago

“First at all, the lost my parcel, not once but twice. They gave up looking for it, even thought they found it once (so they had a slightly idea where to search). They preferred to refund me £21, which was the cost of the service, nothing compare which what I'll have to pay for what I had sent. They won't pay me more as I had prohibited items in my parcel (couple of boxes). When I asked if that was the reason why my parcel went missing, they said no, it was due the high volume of parcels, hence their fault, not mine. However, they are blaming me for their mistake. Review. I will not buy this services again. Better put my money in a trustful company where I know I'll get my parcel.”

Helpful Report

Posted 6 years ago

Hi Esther, According to our records we are in contact with you about this order. I can see that you have sent us an email yesterday. We will respond to your email and work towards a resolution. Thanks, Naseem

Posted 6 years ago

“Parcel2go is fraud most of the time. Damaged packages (well proven) and insurance doesnt cover, packages not delivered but signed. The answer is always the same: "cant do nothing" FRAUD!!!”

Helpful Report

Posted 6 years ago

Hi Gonçalo, I am very sorry to hear this. I had a look at your order and it appears to be that the claim was closed because your didn't provide the required documents to support your claim. Please email us at online@parcel2go.com so that we can re-activate your claim and assist you during your claims process. Thanks, Naseem

Posted 6 years ago

“nothing good about this middle man courier company. If you use this company, don't expect to see your parcel delivered. This company should be reported to ofcom. It needs to be closed down ASAP. I lost £130 just like that. This company advertised low delivery prices for a reason. It's to entice and con the clients.”

Helpful Report

Posted 6 years ago

Hi, I apologise for the service you have experienced. We do take this feedback on board and would really like to hear more about your experience to see what we can do to improve our services going forward. Could you possibly email us your P2G order number at online@parcel2go.com so that we can look into this for you? Thanks, Naseem

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews