Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I raised a claim for a damaged parcel having taken out additional insurance for over £35.00. I submitted all the information requested and received confirmation of the information recieved. I was informed they would submit an OFFER for my insurance claim and not just pay out the insurance. I am over 4 weeks into the claim and now cannot even get a reply. P2G61012661”

Helpful Report

Posted 5 years ago

Good Morning Keith, Thank you for taking the time to leave us a review. I have spoken to the claims team and they have advised that due to the high value of your claim they require approval by higher management and this is something that they cannot put a time limit on. Your claim is pending review and once they have an update they will contact you. We appreciate your patience and understanding. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Review Update. In spite of an, “Oh, we’re so sorry to hear about your parcel being lost response” from your customer service department, my parcel is still missing. Being very sorry that you’ve lost something isn’t good enough. Apparently, you handed it over to Landmark Global whose online reviews match or exceed your own horrid reviews for lost, damaged, missing, parcels.”

Helpful Report

Posted 5 years ago

Good Morning Julie Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with you P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“When our parcel did not arrive we found we could not get any meaningful explanation as they would only speak to sender. Apprently they did not deliver because we had "moved away" - we haven't and were in at the time they allegedly tried to deliver.”

Helpful Report

Posted 5 years ago

Good Morning Sam, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. We are limited in discussing order with anybody who is not the account holder. However I would like to look into this and see if we can assist you in this matter. Could you possibly email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I would give a zero, but that apparently isn’t an option. We turned over a package of beloved souvenirs from Italy and Portugal in early June when we were in Edinburgh to be sent back to the US. Surprise, today, August 13 they have officially lost our package. Earlier, it was reported delivered, but no... chaos and more chaos with this company. We’d have been better off buying another suitcase and just carrying everything with us. Stay away from these ineffective, bumbling, goofs.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you. I am afraid I am limited in discussing the order on a public platform. Please email us at online@parcel2go.com with you P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Great service and customer services always helpful! Thanks P2G”

Helpful Report

Posted 5 years ago

“Lost my parcel and would not compensate”

Helpful Report

Posted 5 years ago

Good Morning Dalia, Thank you for taking the time to leave us a review. I would like to look into this for you. Could you possible email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“USE AT YOUR OWN RISK! Failed to deliver a 24 hour express delivery on time - even though I purchased additional "Delivery Guarantee" it arrived 3 days late. Now I have to pay to have the parcel returned as it missed the event it was required for. Customer is also left high and dry. P2G have refused to cover the cost of returning the item, but they have said they will refund my original postage cost (only because I had purchased the extra "Delivery Guarantee"). Parcel2Go are simply a broker / price comparison for other courier services and don't seem to have any leverage in actually ensuring these other services do what they promise (despite charging extra for "Delivery Guarantees"). Use P2G with caution or preferably don't use them at all! Next time I will go straight to a reputable courier. They have an online chat but no direct phone contact number. They told me that my parcel was late because Inpost had technical issues - Fine, but don't leave me out of pocket as the customer. I would expect them to cover the cost of making things right. I'm not at all impressed with Parcel2Go and have now deleted my account with them. Goodbye!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. I apologise for the delay with this delivery. Although we strive to deliver all parcels on time, it is possible that due to circumstances a parcel may be delayed. It is indeed correct that your parcels are not delivered by Parcel2Go employees. Parcel2Go is a delivery comparison site, which means that our job is to provide customers with the opportunity to book with an existing courier for a cheaper price. We do not deliver your parcels ourselves, though we do communicate with the couriers that handle your items on your behalf. As you have opted for the delivery guarantee during booking and the parcel was not delivered on time you were untitled to a refund of the carriage cost. Unfortunately we do not reimburse additional costs. If you want to look into this further with us. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Brilliant service especially drop offs and great prices. We often use Parcel2Go for sending items we've sold on ebay. Their Quick Send tool brings in the address which is really useful.”

Helpful Report

Posted 5 years ago

“Excellent experience, every method was clear, simple payment and great communication. Last minute I had to modify my pick up date and it was simple to do so. I reserved a package from Manchester for the following day, and two days later shipped it to France. I'm going to use the service again and recommend it entirely. Thank you”

Helpful Report

Posted 5 years ago

“Brilliant work with assistance all the way through, Fast and easy delivery with plenty of options as well.”

Helpful Report

Posted 5 years ago

“We are a business customer who have been using Parcel2go for our international shipments. Yet in the last 5 weeks we have had 4 major issues. 3 parcels have been delayed by weeks not days and 1 parcel still has not been delivered after 5 weeks! We have tried to raise a claim with them this morning as we have not only given them their stated 14 days to investigate but have actually given them 19 days. Yet they refuse to raise a claim. Their claims team clearly have no idea how to look after a good customer of theirs and I would highly advise any business to AVOID at all costs for international shipping!! If I could have given 0 stars I would have.”

Helpful Report

Posted 5 years ago

Hello Jessica, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. Our claims team must follow a procedure. This process starts with an enquiry. The courier is then requested to locate the parcel in the depots, and parcels will be scanned with ex-rays to locate a parcel. It can happen that this takes longer than desired. When the courier confirms the outcome of the investigation, one can proceed to the next phase. I had look at the P2G order number you put down here but I am afraid I can't see that there is an enquiry opened on this order. I would like to look into this for. Could you possibly email us the P2G order number(s) of the 4 parcels you have mentioned in your review at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Ordered a product that was sent out 6th, not only not received by tracking shows collected not at depot or being delivered, they are either have a useless system or are the worse service on the planet. Also don't bother chatting as CHAT is pointless, they just tell you what the tracking says and can't help. I will never use this service and hope none of my suppliers do either. Totally sdissatisfied”

Helpful Report

Posted 5 years ago

Good Morning Antonio, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We do not deliver your parcels ourselves, though we do communicate with the couriers that handle your items on your behalf. For any updates on the parcels we are depend on the courier. Unfortunately due to this it may happen that we do not immediately have answers to your questions or that the outcome takes a little longer than desired. I would like to look into your order. Could you possibly email us your P2G order number at online@parcel2go.com Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“DO NOT USE - I am still waiting on a response for a possibly lost parcel that should have been delivered over a week ago now. Seeking legal advice and under the consumer rights act while the parcel is still showing as undelivered it is there responsibility. Will update on outcome whether that may be persuing court action through small claims court with all fees also being claimed for as cannot see them resolving this issue out of court. Very poor contact, No customer service. I was seeking a new courier company and this one I DO NOT recommend using. Pay the extra elsewhere atleast if anything goes wrong you may get your money back and have some sort of customer service!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the delay with this delivery. Although we strive to deliver all parcels on time, it is possible that due to circumstances a parcel may be delayed. Could you please email us at online@parcel2go.com with your P2G order number so that we can look into this for you? Thank you. Naseem Parcel2Go Customer Services

Posted 5 years ago

“I have just spent 2 months trying to get a situation resolved where our parcels were mixed up, one destined for Jersey was sent to the USA and vice versa. After providing evidence that we had labelled the parcels correctly it has taken 2 months and 32 emails and calls to finally be told that they are unable to retrieve the parcels. They also informed me their industry is not regulated and they are not part of any alternative dispute resolution scheme. We will no longer be using Parcel2Go, they seem like a good deal when everything goes well but as soon as you have a problem they don't want to know and blame you or the courier or you get stuck in an automated system. We were told twice that a collection would be arranged and now we've been told that they will not collect from the USA. The £16 refund as a gesture of goodwill is a bit of an insult after all the hassle and lack of assistance.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave a review and I apologise for the service you have experienced. I had look at your and I can see that we are looking into it and we will contact your about it as soon as possible. Thank you for your patience and please accept our apologies for any inconvenience caused to you. Thanks you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Extra "compensation cover" is a scam. Despite the fact that the compensation cover is purchased from them. They insist that they must wait for the courier company to agree to pay out. They make repeated promises of timescales for when this will happen. And then fail to meet them all. I'll be taking them to small claims court to resolve this. I recommend you go elsewhere so that you don't have to.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. We offer cover for loss or damage for our consignments. However when a parcel gets lost or damaged in transit we need to follow a certain procedure. As we don't handle the parcels directly ourselves we need updates from the courier. There are multiple stage throughout the process of an enquiry and claim which can take time. If you would like me look into this further email us at online@parcel2go.com with your P2G order number. Thank you. Naseem Parcel2Go Customer Services

Posted 5 years ago

“Do not use 'PARCEL2GO' My parcel went missing for 1 month then reported as delivered to a random neighbour of the the pickup address!!!”

Helpful Report

Posted 5 years ago

“I tried to have a parcel delivered from UK to Germany. The address (correctly transmitted) was not found, phone number provided was ignored by the driver and it was sent back. Responsibility was denied, no refund. A delivery service not able to deliver should close doors as soon as possible.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking the time to leave a review and I apologise for the service you have received. I would like to look into this for you. Please email us your P2G order number at online@parcel2go.com. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“They lost 10kg parcel but stated it was left in a mail box. Unless it was huge then obvious lie. Then took months to issue a refund Avoid”

Helpful Report

Posted 5 years ago

Good morning Stefanie, Thank you for taking the time to leave us a review. I am sorry to hear that you parcel is not delivered. I would like to view your order to advise you further on this. Can you email us your order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Bad enough that my parcel was damaged in transit, but the worst part was trying to claim on my insurance. Having started my claim online, I was asked to upload photos of the packaging, inside and out. Of course I didn't take any photos before I shipped my item (why would I?) - and the damage wasn't apparent until it had been unpacked by the recipient; so there are no such photos. Then I kept getting requests from a "NOREPLY" email address telling me that I hadn't yet uploaded these nonexistent photos. The entire process was automated, with no opportunity to explain to a person, and no response to my emails. Here's the kicker....my claim was rejected, with no evaluation of my actual photos (which clearly show the damage)...purely because of my "failure" to submit (non-existent) evidence within the (arbitrary) deadline set by P2G. Consequently I now have a very unhappy customer, who expects me to compensate him for the damage. Of course I will never use this service again. I recommend that you do likewise.”

Helpful Report

Posted 5 years ago

Good Morning Peter, Thank you for taking the time to leave a review and I apologise that your parcel has arrived damaged. In the case of a claim, the claims team must follow a certain procedure and this includes the submission of certain documents. If you do not have certain documents or photos then there is a comment field in which you can leave your comment. When a claim is active and the documents are not uploaded the system will send reminders. If you want us to look further at this for you and see what we can do for you, please email us at online@parcel2go.com with your P2G order number. Thank you. Naseem Parcel2Go Customer Services

Posted 5 years ago

Good Morning Peter, Thank you for taking the time to leave a review. Our claims team follows a procedure in which one of the part is to provide certain documents and / or photos of the damage. If you do not have these photos, you have room in the comments field to indicate this so that the claims team can take your comments to assess your claim. If the requested documents are not delivered, reminders will be sent via email. When the required documents are not provided within a certain time frame the claims get rejected by the system If you wish the claim to be re-opened or you want to discuss this further, please email us your P2G order number at online@parcel2go.com Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Sent a parcel to my friend who received it yesterday! The delivery was on time and actually before the estimated delivery date!! Very pleased with the ease of the service”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. Unfortunately, sending sweets is not allowed with any service with Parcel2go. You can read this on our website: https://www.parcel2go.com/prohibited-items. During the booking process you agreed that you had read and agreed to the prohibited items list. I would like to view your order to advise you further on this. Can you email us your order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews